Reviews of Auberge Château Des Tourelles 3 stars
212 rue St-Jean, G1R 1P1 Quebec City, Canada
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWalkable to most attractions. Quiet at night. Clean and tidy. Comfortable beds.
No elevator. Not easy to find street parking.
Thank you for taking the time to share your feedback. We understand that the absence of an elevator and the challenge of finding street parking may cause inconvenience. While our historic building does not allow for an elevator installation, we are always happy to assist with luggage whenever needed. For parking, we do our best to guide our guests with recommendations and nearby options. Your comments are important to us, and we hope to welcome you again for an even more enjoyable stay.
Thank you for taking the time to share your feedback. We understand that the absence of an elevator and the challenge of finding street parking may cause inconvenience. While our historic building does not allow for an elevator installation… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewThe location was pretty good! The room was very clean as well. They prepared whatever you need in the room.
We got the room number 8, it was a bit hard to find. there is no indication where the room number 8 was located. We spent a bit to find the room. You have to pass the dinning room to find the room, it's not next to the other rooms at all.
Thank you for sharing your experience and for your kind words about the cleanliness of the room and our location. We’re glad to hear you found everything well prepared. We sincerely apologize for the difficulty in finding your room. Our building has two entrances, one for each side: rooms 8 to 14 are located on the right side and are easier to reach through the entrance at 220. Both sides connect on the second floor (lobby level), which can sometimes cause a bit of confusion when first arriving. We’ll look into improving the indications to make it clearer for future guests. We truly appreciate your feedback, as it helps us make the experience smoother, and we hope to welcome you back again!
Thank you for sharing your experience and for your kind words about the cleanliness of the room and our location. We’re glad to hear you found everything well prepared. We sincerely apologize for the difficulty in finding your room. Our bu… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThis hotel was a delight. We loved our room, which had lots of space and two comfortable beds, and we especially loved the private deck with a view of the city. The decor is unique and homey throughout the hotel and everything is very clean and organized. You have access to everything you need in the communal kitchen/living area (except more coffee pods, which would have been nice). Check-in was smooth with clear instructions. The area was also wonderful, with lots of cafes, shops, and restaurants all along the street heading towards the Old Town (which was a half hour walk away so we walked most of the places we went). I'd absolutely stay here again!!
We were fine with this, but note that hotel doesn't have an elevator and the stairs are pretty narrow, so if you have heavy bags or mobility issues it's probably not the right choice.
Thank you so much for your wonderful feedback and kind words about our hotel, the décor, and the surrounding area. We’re delighted to hear you enjoyed your spacious room, private deck, and the welcoming communal spaces. You are absolutely right to mention that, as an historic building, we do not have an elevator and the stairs can be narrow. For any future stays, please don’t hesitate to let us know if you need assistance with your luggage — our team will be happy to help upon request. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Québec City!
Thank you so much for your wonderful feedback and kind words about our hotel, the décor, and the surrounding area. We’re delighted to hear you enjoyed your spacious room, private deck, and the welcoming communal spaces. You are absolutely … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat location - close to shops, restaurants and Old Quebec. Spacious unit. Small kitchenette.
No staff on site. Confusing layout.
Thank you for your feedback! We're glad to hear you enjoyed the location and found the unit spacious and well-situated for exploring Old Quebec. We understand that the layout can be a bit confusing at first — we’re currently working on improving signage and guest instructions to make navigation easier. While we operate without on-site staff, our support team is always available by phone or message to assist with anything you need during your stay. We appreciate your comments and hope to welcome you back in the future!
Thank you for your feedback! We're glad to hear you enjoyed the location and found the unit spacious and well-situated for exploring Old Quebec. We understand that the layout can be a bit confusing at first — we’re currently working on… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe suite is spacious with a large terrace overlooking the city. It is in a very nice street, a lot of restaurants, bars and small shops.. There is also a shared area with kitchen, books, games and sitting area We loved our stay there very much.
Nothing
Thank you for your wonderful review! We're thrilled to hear you enjoyed the spacious suite, the terrace with a view, and the vibrant neighborhood. It’s great to know the shared space added to your experience as well. We’d be delighted to welcome you again at our hotel in Quebec City!
Thank you for your wonderful review! We're thrilled to hear you enjoyed the spacious suite, the terrace with a view, and the vibrant neighborhood. It’s great to know the shared space added to your experience as well. We’d be delighted t… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWashroom was too small.
Thank you for your feedback. We’re glad to hear you had a pleasant stay and appreciate your comment regarding the washroom size. We hope to welcome you again and provide an even better experience.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation was perfect. Lovely character to building, balcony and view were amazing.
We asked them to clean the room and it didn’t happen. Their messaging service was also not functioning for parts of our stay which was frustrating.
Thank you for your review and for highlighting the beauty of the city and the charm of the building — we’re so happy you enjoyed the location, the balcony, and the view! 😊 We're truly sorry to hear that your cleaning request wasn't fulfilled and that our messaging service was not fully reliable during your stay. That’s certainly not the experience we want for our guests, and we’ll be looking into what went wrong to ensure it doesn’t happen again. Your feedback is very helpful, and we hope to have the opportunity to welcome you again and offer you a smoother stay next time. Warm regards, The Aneyro Team
Thank you for your review and for highlighting the beauty of the city and the charm of the building — we’re so happy you enjoyed the location, the balcony, and the view! 😊 We're truly sorry to hear that your cleaning request wasn't… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewgood location. rooftop. digital doorlock.
narrow stairs. old building.
Thank you for your review! 😊 We’re really glad you enjoyed the location, the rooftop, and the convenience of the digital door lock. As for the narrow stairs and the charm of our old building — we totally get it! It's part of the character, but we know it might not be ideal for everyone. Your feedback is appreciated and always helpful for future guests. We’d love to host you again anytime! Warm regards, The Aneyro Team
Thank you for your review! 😊 We’re really glad you enjoyed the location, the rooftop, and the convenience of the digital door lock. As for the narrow stairs and the charm of our old building — we totally get it! It's part of the charac… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewAwesome shower, new and very clean. Very cosy place and location.
Bonjour Anastasiia! What a joy to hear! Waking up to those mountain views from bed really is something special, isn’t it? We’re so glad the shower, comfort, and cozy vibes hit the mark too. Thanks for sharing the love — come back anytime for more mornings like that! Mille mercis, Guest Relations Supervisor
Bonjour Anastasiia! What a joy to hear! Waking up to those mountain views from bed really is something special, isn’t it? We’re so glad the shower, comfort, and cozy vibes hit the mark too. Thanks for sharing the love — come back anytime f… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe highlights: - Clean, comfortable and cozy room. It's a little dated, but that simply adds to the charm. The shower was impressive for the age of the property. - Location: This is a tricky one. Depends on who you are, really. It's at the very end of the touristy area, which makes it easy to walk to old town (12-15min), the strip (as I like to call it) up Rue Saint Jean, and a preferred locals spot about 7min away (Av. Cartier). - The little dinning room common area was a nice touch. One day it rained hard for 2-3hrs, so I just looked out the window, drank my tea and caught up on emails. - Roof top view. - Convenient store right downstairs. - Many different types of restaurants near by - some even Michelin level.
It's not for everybody: - You'll need a phone. No one is here to check you in. Heck, you can't even get in without a code. The All-Virtual thing may be off-putting to some folks. - Location: It's an easy walk, but it's still a hike to Old Town. Again, it depends on what you're looking for. I really liked it. - The roof top deck could use some TLC. I'll take having one over not having one, but since it's there, maybe spruce it up a bit. - Takes you a little time to acclimate. Like I said, a code here, a code there, a sign here a sign there - fumbling your way around can feel like a bit much at first.
Thank you very much for your detailed and honest feedback. We’re glad to hear you appreciated the clean, comfortable, and charming atmosphere of the room, as well as the impressive shower and our location at the edge of the tourist zone. It’s great to know you enjoyed the shared dining area, the rooftop view, and the convenience of nearby shops and restaurants. We completely understand that our fully virtual check-in and the need for codes can feel a bit challenging at first, and we appreciate your patience with that process. Your feedback about the rooftop terrace maintenance is noted, and we’ll look into ways to improve it for our guests. Thank you again for sharing your experience. We’re happy that, despite the little adjustments needed, you found your stay enjoyable and would love to welcome you back anytime!
Thank you very much for your detailed and honest feedback. We’re glad to hear you appreciated the clean, comfortable, and charming atmosphere of the room, as well as the impressive shower and our location at the edge of the tourist zone. It… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewThe room was so cozy and the bed was very comfortable. I also loved the modern bathroom. Air conditioning worked well. I was pleasantly surprised at how quiet the room was.. I was on the corner and there was very little noise from the street or other guests. Great location near lots of coffee shops, bars, and restaurants and a 10-15 min. walk to the convention center. Having a shared kitchen and common areas was a nice feature, although I didn't take advantage of them. The remote check in worked well.
Just a caution. There is no elevator, and the narrow stairway made it a little bit difficult to maneuver heavy suitcases.
Thank you so much for your wonderful 10/10 review! We’re delighted to hear you found the room and bed comfortable and enjoyed the modern bathroom and effective air conditioning. It’s great that the quietness of the room exceeded your expectations despite the street-side location. We’re also glad the shared kitchen and common areas added to your experience, even if you didn’t get to use them much. Thank you for mentioning the location and the convenient self check-in process. We appreciate your honest note about the stairs and the lack of an elevator — we always want our guests to be well informed. We hope to welcome you back on your next visit!
Thank you so much for your wonderful 10/10 review! We’re delighted to hear you found the room and bed comfortable and enjoyed the modern bathroom and effective air conditioning. It’s great that the quietness of the room exceeded your ex… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery quaint rooms and we had a lovely balcony to enjoy our evening drinks. Short walk to Cartier Avenue and the old town is literally on the same road. We used the parking at the back of the hotel for the car.
No lift, but we knew about that in advance
Thank you very much for your wonderful review! We’re delighted to hear you enjoyed the charm of our hotel, the picturesque rooms, and your balcony for relaxing evening drinks. We’re also glad our location, just steps from Avenue Cartier and the Old Town, helped make your stay enjoyable, and that the parking at the rear was convenient for you. Thank you as well for noting the absence of an elevator was communicated in advance — that’s helpful information for future guests. We look forward to welcoming you again soon!
Thank you very much for your wonderful review! We’re delighted to hear you enjoyed the charm of our hotel, the picturesque rooms, and your balcony for relaxing evening drinks. We’re also glad our location, just steps from Avenue Cartier an… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewRooms were lovely, building and rooftop were charming.
Uneven narrow stairs made dragging luggage up difficult. Bathroom really tiny and cramped with sink outside of bathroom. A bit too long a walk from the Old city after walking hours inside old city.
Thank you for taking the time to share your impressions. We are glad that you appreciated the charm of our rooms as well as that of the building and the roof. However, we understand that the narrow and uneven stairs, as well as the bathroom layout, may have made your stay a bit less comfortable. Regarding the distance from the Old Town, we know that our location may require some walking, especially after a long day of sightseeing. Your feedback is valuable and helps us better inform our future guests so they can choose the room that best suits their needs. We hope to have the opportunity to welcome you again and make your stay even more enjoyable.
Thank you for taking the time to share your impressions. We are glad that you appreciated the charm of our rooms as well as that of the building and the roof. However, we understand that the narrow and uneven stairs, as well as the bathroom… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewRoom Nr 10 (with whirlpool and private terrace) is perfect. Communication was totally easy and we very well looked after! Thank’s for the extra coffee!
To find the room was not straight forward, but worked out fine in the end.
Thank you very much for your kind comment! We are delighted that you enjoyed room No. 10 with its whirlpool tub and private terrace, as well as the quality of our communication and service. We have noted your remark regarding the difficulty in finding the room and will work on improving the signage to make arrival easier for our future guests. It was a pleasure to offer you an extra coffee, and we look forward to welcoming you again very soon!
Thank you very much for your kind comment! We are delighted that you enjoyed room No. 10 with its whirlpool tub and private terrace, as well as the quality of our communication and service. We have noted your remark regarding the difficult… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewLocation was great. Great cafes nearby. Bus stop right outside the Auberge. Although we never saw the hosts, there was instant communication back whenever I texted them with a question.
Thank you for your kind review! We’re glad you enjoyed your comfortable and cozy stay with us. It’s great to hear the location and nearby cafes added to your experience, and that our communication met your needs. We look forward to welcoming you again on your next visit!
Thank you for your kind review! We’re glad you enjoyed your comfortable and cozy stay with us. It’s great to hear the location and nearby cafes added to your experience, and that our communication met your needs. We look forward to welcomin… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewQuaint hotel in great location. Roof top was fab.
Only stairs, no lift but managed without issue. My 81 year mother managed so not to much of issue.
Thank you for your positive feedback! We're glad you enjoyed the charming historic atmosphere and the rooftop. We appreciate your understanding regarding the stairs and are happy to hear your mother managed well. We look forward to welcoming you again!
Thank you for your positive feedback! We're glad you enjoyed the charming historic atmosphere and the rooftop. We appreciate your understanding regarding the stairs and are happy to hear your mother managed well. We look forward to welc… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewNo breakfast was provided
There is no elevator
Thank you for your perfect rating! We’re glad you enjoyed the location and cleanliness of your room. While we don’t offer breakfast or have an elevator, we appreciate your feedback and hope to welcome you again soon.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe room was big and very clean. We also enjoyed the access to the roof. Would always come back!
Thank you for your wonderful review! We're thrilled you enjoyed the spacious, clean room and the rooftop access. We’d be delighted to welcome you back anytime!
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewLocation was good
Very small washroom, Staff was expecting us to checkout out earlier than designated time Iron not available but was mentioned in the amenities Broken beds
Thank you for sharing your feedback. We’re glad you appreciated the location of our property. However, we sincerely apologize for the inconveniences you experienced during your stay, including the size of the washroom, the early checkout request, the unavailable iron, and the issues with the beds. Your comments are important to us, and we will address these concerns with our team to improve our services and facilities. We appreciate your understanding and hope to have the opportunity to welcome you again for a better experience.
Thank you for sharing your feedback. We’re glad you appreciated the location of our property. However, we sincerely apologize for the inconveniences you experienced during your stay, including the size of the washroom, the early checkout r… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation
The stairs
Thank you for taking the time to leave a review and share your rating. We’re glad you had an overall positive experience. If there’s anything specific you think we could improve to make your next stay even better, please don’t hesitate to let us know. Your feedback is always appreciated. We hope to have the pleasure of welcoming you again soon !
Thank you for taking the time to leave a review and share your rating. We’re glad you had an overall positive experience. If there’s anything specific you think we could improve to make your next stay even better, please don’t hesitate to l… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe lounge area was pleasnt
We did not see any staff It was tricky to find our room when we arrived- there are 2 sets of stairs and not clear where room was Online info could not inform where we could park roadside
Thank you very much for taking the time to share your experience with us. We’re glad to hear that you enjoyed the seating area in your room. However, we are sincerely sorry for the difficulties you encountered upon arrival, particularly in locating your room and the lack of clarity regarding nearby parking options. Since we operate with a virtual reception, we understand that this can sometimes make orientation more challenging. Your feedback has been forwarded to our management team to review and improve our online instructions and better guide our guests upon arrival. Thank you again for your valuable comments. We hope to have the pleasure of welcoming you back for a smoother and more enjoyable stay.
Thank you very much for taking the time to share your experience with us. We’re glad to hear that you enjoyed the seating area in your room. However, we are sincerely sorry for the difficulties you encountered upon arrival, particularly in … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe room was clean and well prepared.
Communication. I did not get proper guidance about parking or check in. The location was not as I expected from online. The entrance (the down-stare shop) looks awful and depressed us until we entered the building.
Thank you for your feedback. We’re glad to hear that you found the room clean and well prepared. We’re sorry to learn that the arrival experience did not meet your expectations. Please note that the convenience store located next to our entrance is independently owned and not affiliated with our hotel, so we unfortunately have no control over its appearance. Your comments regarding communication and check-in guidance are well noted, and we will work on improving clarity for future guests. We hope to have the opportunity to welcome you again.
Thank you for your feedback. We’re glad to hear that you found the room clean and well prepared. We’re sorry to learn that the arrival experience did not meet your expectations. Please note that the convenience store located next to our ent… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe room was lovely and spacious. I was so appreciative of the aircon! And the shower was great. The staff, although not on site, responded quickly to my messages. The cleaners also did a great job
Nothing except the outside looked a bit tatty - nothing like the inside.
Thank you for your wonderful review! We're delighted that you enjoyed the comfort, cleanliness, and great location of your room, as well as the responsiveness of our team and the work of our housekeeping staff. We appreciate your comment regarding the exterior and will take it into consideration as we continue to improve. We hope to welcome you back soon!
Thank you for your wonderful review! We're delighted that you enjoyed the comfort, cleanliness, and great location of your room, as well as the responsiveness of our team and the work of our housekeeping staff. We appreciate your commen… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewProximity to the Old City, on a street with lots of dining options. Very comfortable bed. Although there is no staff present, check-in and check-out process was easy and messages with instructions are clear and questions are responded very promptly.
Strong musty smell in the room.
Thank you for your feedback. We're glad you enjoyed the convenient location, comfortable bed, and smooth check-in process. We’re sorry to hear about the musty smell in the room — your comment is well noted, and we will look into it to ensure a more pleasant experience for future guests. We hope to have the opportunity to welcome you again.
Thank you for your feedback. We're glad you enjoyed the convenient location, comfortable bed, and smooth check-in process. We’re sorry to hear about the musty smell in the room — your comment is well noted, and we will look into it to e… Show more