7.6

Reviews of Days Inn by Wyndham Terrace 4 stars

4620 Lakelse Avenue, V8G 1R1 Terrace, Canada

  • Liba

    Reviewed: 5 September 2025 · Stayed in September 2025

    Verified review

    Very friendly and helpful staff

    Have a non slip mat for the bathtub

  • Kirill

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
  • Carly

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
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  • Beaumier

    Reviewed: 17 August 2025 · Stayed in July 2025

    Verified review

    Great rooms, very comfortable!

    Limited breakfast hours - not suitable for those traveling long distances. Not possible to grab a few breakfast items if leaving early (and 6:30 am is definitely not that early if you are driving the Cassiar!).

    Property response:

    Dear Beaumier, Thank you for your thoughtful review and for highlighting the comfort and cleanliness of our rooms. I am delighted you found them very comfortable and enjoyed your stay. I also appreciate your comments regarding breakfast hours. We understand that many guests, especially those traveling long distances, need an earlier start, and I regret the inconvenience this caused you. Your feedback is very helpful, and we will review ways to better accommodate early departures in the future. We truly value your input and hope to welcome you back on your next trip through Terrace. Warmest Regards, Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Beaumier, Thank you for your thoughtful review and for highlighting the comfort and cleanliness of our rooms. I am delighted you found them very comfortable and enjoyed your stay. I also appreciate your comments regarding breakfast h… Show more

    Days Inn by Wyndham Terrace
    17 August 2025
  • Andrew

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Great staff

    Property response:

    Dear Andrew, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Terrace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Andrew, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Terrace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encoura… Show more

    Days Inn by Wyndham Terrace
    17 August 2025
  • Anonymous

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review

    It was nice and clean plus quiet..great location by many stores and there is not only one but two resturaunts downstairs.

    No room service(food)

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback, we are so pleased to hear you enjoyed your stay with us! It’s great to know you appreciated the cleanliness, quiet atmosphere, and convenient location near shops and restaurants. We understand that room service can be a valued amenity, and we will certainly keep this in mind as we continue to enhance our guest experience. We hope to welcome you back again soon! Warmest Regards, Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Guest, Thank you for taking the time to share your feedback, we are so pleased to hear you enjoyed your stay with us! It’s great to know you appreciated the cleanliness, quiet atmosphere, and convenient location near shops and restau… Show more

    Days Inn by Wyndham Terrace
    13 August 2025
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  • Peter

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review
  • Sarah

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review

    I like that they changed our room to a room that had working air conditioner

    The restaurant service was the worst, and food was just slap together. I will stay at the hotel, but not eat at the restaurant.

    Property response:

    Dear Sarah, Thank you for taking the time to share your feedback and for staying with us on August 4th, 2025. We are glad to hear that our team was able to accommodate your request for a room with a working air conditioner and that you were satisfied with the overall comfort and cleanliness of your stay. We are truly sorry to hear about your experience with the restaurant service and the quality of the food. This is not the level of service we strive to provide, and your comments have been shared with our restaurant management team for immediate review and improvement. We appreciate your honest feedback and hope to have the opportunity to welcome you back, rest assured we will work to ensure a better dining experience should you choose to give it another try. Thank you Warmest Regards Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Sarah, Thank you for taking the time to share your feedback and for staying with us on August 4th, 2025. We are glad to hear that our team was able to accommodate your request for a room with a working air conditioner and that you wer… Show more

    Days Inn by Wyndham Terrace
    5 August 2025
  • 7.0 Good
    Steve

    Reviewed: 2 August 2025 · Stayed in August 2025

    Verified review

    The food was delicious, and the host the night we checked in was very helpful

    The floor plan was interestingly odd, the room was very small to fit a luggage cart in to get luggage in and out of the room, and the bathroom was extremely small

    Property response:

    Dear Steve, Thank you for taking the time to share your feedback following your recent stay with us. We are thrilled to hear that you enjoyed the food and found our evening host helpful upon check-in, we will be sure to pass along your kind words to the team. We also appreciate your candid comments about the room layout and bathroom size. While some of our rooms have a more compact and unique design, we understand that comfort and convenience are essential, especially when traveling with luggage. Your insights help us identify areas for improvement, and we will take this into consideration for future updates. We hope to welcome you back again and provide a more seamless experience next time. Thank you Warmest Regards Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Steve, Thank you for taking the time to share your feedback following your recent stay with us. We are thrilled to hear that you enjoyed the food and found our evening host helpful upon check-in, we will be sure to pass along your ki… Show more

    Days Inn by Wyndham Terrace
    4 August 2025
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  • Hannah

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
  • Mingqiang

    Reviewed: 28 July 2025 · Stayed in June 2025

    Verified review
  • Kaur

    Reviewed: 27 July 2025 · Stayed in June 2025

    Verified review
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  • Brian

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • Lawson

    Reviewed: 14 July 2025 · Stayed in June 2025

    Verified review
  • Singh

    Reviewed: 10 July 2025 · Stayed in June 2025

    Verified review
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  • Robert

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review
  • George

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review
  • Seng

    Reviewed: 5 July 2025 · Stayed in July 2025

    Verified review
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  • Nino

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    Old rooms, Staff doesn’t know what they’re doing.

    Property response:

    Dear Nino, Thank you for your recent stay and for sharing your feedback. I am truly sorry to hear that your experience did not meet expectations, and I appreciate you bringing these issues to our attention. We understand how important clarity and professionalism are at check-in, especially when it comes to deposits and payment policies. I sincerely apologize for any confusion or inconvenience you experienced during this process. Your comments regarding the staff’s preparedness are being taken seriously, and we will ensure additional training is provided to better support our guests with consistency and accuracy. I also regret that the condition of the rooms did not reflect the quality you expected. While we were pleased you found the location and comfort satisfactory, we recognize that other aspects such as cleanliness, facilities, and value fell short. Rest assured, we are actively reviewing the rooms you were assigned and will address any maintenance or cleanliness concerns promptly. Regarding your deposit reimbursement, if you have not yet received it, please contact us directly and we will be happy to assist you right away. Thank you again for your feedback. We hope to have another opportunity to welcome you and provide the elevated service and hospitality that define our standards. Warmest Regards Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Nino, Thank you for your recent stay and for sharing your feedback. I am truly sorry to hear that your experience did not meet expectations, and I appreciate you bringing these issues to our attention. We understand how important cla… Show more

    Days Inn by Wyndham Terrace
    1 July 2025
  • Mcdonough

    Reviewed: 29 June 2025 · Stayed in June 2025

    Verified review

    Clean, and price was very good

    The elliptical machine in the fitness room had no power, and the gears on the bike didn't work. Alerted staff at front desk and they were very interested and responsive.

    Property response:

    Dear McDonough, Thank you for taking the time to share your experience with us and for your perfect ratings across so many categories. We are thrilled to hear that you found your room clean, comfortable, and a great value. Your kind words mean a great deal to our entire team. I also want to thank you for bringing the fitness equipment issues to our attention during your stay. We truly appreciate your patience and your willingness to let our front desk know. I am pleased to hear our team responded with interest and urgency. We have since followed up with our maintenance team to ensure these machines are properly serviced and fully operational moving forward. It was a pleasure having you with us, and we look forward to welcoming you back for another great stay. Thank you Warmest Regards Noman Khan Hotel Manager

    Dear McDonough, Thank you for taking the time to share your experience with us and for your perfect ratings across so many categories. We are thrilled to hear that you found your room clean, comfortable, and a great value. Your kind words … Show more

    Days Inn by Wyndham Terrace
    1 July 2025
  • 7.0 Good
    Tom

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review
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  • Crystal

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review

    Location

    Sink was plugged, door did not lock, hair dryer was broken. Booked a king room, was given two double beds. Front desk failed to inform me that they had none available when I checked in. Discounted only $10.

    Property response:

    Dear Crystal, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our location, but we are very sorry to learn about the maintenance issues and the miscommunication during your check-in. Please accept our sincere apologies for the inconvenience caused by the plugged sink, broken hair dryer, and especially for not receiving the room type you originally booked. We understand how disappointing it must have been to expect a king room and not be informed in advance that it was unavailable. This is not the level of service we strive to provide, and we take your concerns seriously. We will be addressing your comments with our front desk and maintenance teams to ensure situations like this are handled more transparently and proactively in the future. Your feedback helps us improve, and we truly value your input. Once again, we would like to apologize for the disappointment you experienced during your stay, we sincerely hope you will give us another opportunity to recover your impression of Days Inn Terrace. Sincerely, Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Crystal, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our location, but we are very sorry to learn about the maintenance issues and the miscommunication during your check-in. Please a… Show more

    Days Inn by Wyndham Terrace
    26 June 2025
  • Valerie

    Reviewed: 18 June 2025 · Stayed in June 2025

    Verified review
  • Ayrton

    Reviewed: 12 June 2025 · Stayed in April 2025

    Verified review

    People who work here help us always with a big smile, we really appreciate that.

    I think the location. This hotel is next to a licor stores and some homeless sleep next to that place BUT We feel very safe, even at night.

    Property response:

    Dear Ayrton, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Terrace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Noman Khan Hotel Manager Days Inn by Wyndham Terrace

    Dear Ayrton, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Terrace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encourage… Show more

    Days Inn by Wyndham Terrace
    18 June 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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