Reviews of Courtyard by Marriott Nanaimo

Everyone was super nice and it was a lovely hotel

I wish you could access the stairwell easier, I could get to it from my room but I couldn’t go back into the stairwell when I came back to the hotel, it would have been cool to have like another key reader outside that door so people that don’t wanna go through the lobby going in and out can just go through the stairwell. Kinda random but not a complaint just my own thoughts!

Had a great stay in a beautiful hotel. Big room, good-sized gym, and nice pool.

Good location near the harbor and its walking path, close to coffee shops, gallery, museum and restaurants (especially Mon Petit Choux for breakfast).

Location is the best, easy to walk to the beach. Hotel parking is opposite the street, easy to access.

Sofa bed is not very comfy, but i guess all foldable sofa bed is not as good as a regular bed. For a family of three, probably two queen beds room is better than a king + sofa bed.

The staff were very friendly and helpful. Great location and kids loved the pool. The room size was also good and very clean. The amenities inside the room were sufficient. Overall great experience.

The price could have been better as it did not include laundry or breakfast.

Close to the harbour and nice and central

Room wasn’t ready when we went to check in at 4 they were going to give us a higher floor but it wasn’t ready and then we got bumped down 2 floors to a view of the alley way

Location

Very expensive

Convenient location near the ferry terminal. Good sized rooms. Restaurant on site. All staff, except the lady at the reception the night we checked in were very kind.

We found a pair of dirty socks in the air conditioning of the room. I called reception to signal this and also to ask till what time breakfast was. The lady just put me on hold, not even apologizing - I should have noted down the name. After staying for 15 minutes on the phone, I took my child and we went to the reception desk. The lady was just sitting in a chair relaxing. I complained to her colleague who was really nice. But this was the worst experience we had during our 3 week Canada trip, what terrible customer service!

Very clean space.

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