Reviews of Courtyard by Marriott Niagara Falls 3 stars

False sense of security. Had my new Lexus SUV stolen this weekend in the Courtyard Marriott Hotel parking lot. Look it up. Google it. It’s a big big problem. Crime ring in the area that unless you google it, no one is talking about. The vehicles are being put in shipping containers and shipped to the Middle East and South Africa. Took 6-7 hours to have the cops show (what does that tell you). The cops were great. But apparently this is a problem and it’s getting worse. It’s a known issue and the casinos and hotels are not doing ANYTHING to make the parking lots safer. Apparently 100 were stolen from the casino parking lots over the summer. Knowing what I know now - I would not keep a vehicle over night in the Niagara/Toronta area one night or in the dark. Hotel didn’t offer us a drink of water, nothing. There waiting for the cops, like I said 6-7 hours. Called corporate and they talked to the hotel management and management told them they would credit us our parking fees. Thanks - figured at least that much, since my vehicle was stolen the first night of our stay. In my entire life I have never written one negative review and it’s not like I have not had a bad experience before. I am truly scared for anyone to leave there car in any of these hotel parking lots. They are not going to tell you that they just had a vehicle stolen from their hotel. Super false sense of security. I’m sleeping and right below me is a criminal taking my car. Nope - BEWARE. Look it up. I could share more, but I am extremely disappointed in Marriott - super subpar responses. Don’t want to even get into how we ended getting our way back into the US. It’s that well known. Again, beware. Unless these hotels start adding overnight and full time security in their parking lots, that they charge you to park in - lol, I would not stay there. Basically, your insurance will replace your car, so they do not care and take no liability. No one is talking about it to keep tourism dollars. Scary!

I am very happy with everything from the hotel!

No complaints at all!

Love how close to Clifton street.

Nothing

Large comfortable room. Very clean. Great pool. Great location within walking distance to the falls.

Worth the money Location, cleanness, spacious room

We loved everything. The staff were helpful, and the room was exactly what we needed. The view from the room was also nice.

There is only one elevator working most times, and that added to the wait time to get to and from the room.

We loved the overall ambiance of the place. We are happy and very satisfied with the whole experience of our stay. And look forward to coming back.

There is noting to dislike except for small details. Hopefully in the future, you can install bidet and prvide slippers in the washroom and shower room.

The cleanliness and the feel of a very welcoming and friendly environment

Pool depth is a bit shallow for adults

beds were very comfortable, room was very clean, staff was kind and helpful

The area around us seemed sketchy. We didn't like the area directly around the hotel.

Clean room and comfortable bed. Quiet location. Hotel was centrally located to other attractions and the falls. Affordable breakfast. Would stay here again!

N/a

Upgraded us for free. Clean, large rooms.

No microwave. Sheets could have been softer but beautiful rooms

Everything

Nothing

Location was nice

The bed was very uncomfortable!

Location

Price and parking

Great location and the walking was so close to everything . You didn't need a car to get around. Breakfast was great . Hotel was very clean and our view from our window was nice. We got to see firework from our room. Great view ! Even seen some of the falls.

Liked everything !