Reviews of Courtyard by Marriott Waterloo St. Jacobs This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
50 Benjamin Road East, N2V 2J9 Waterloo, Canada
#4 of 7 hotels in Waterloo
Guests' ChoiceReview Score
Based on 182 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
8.9
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Location
9.2
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Facilities
8.7
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Staff
9.2
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Value for money
8.2
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Free Wifi
6.6
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Reviewed: September 8, 2025
Hanna
Canada7 Reviews9.0“The hotel and its location are definitely worth recommending .”- • Travelers with friends
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
I have no negative comments about this hotel.
The rooms are large and nicely furnished.
Stayed in September 2025
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Reviewed: June 18, 2025
Phillip
Germany54 Reviews7 helpful votes8.0Very Good- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel walls are thin without sound barrier. Conversations in the hallway and adjacent rooms are disturbing. One comes to a hotel to rest. Not to be woken up by noise above your room,, next door and in the hallway. It is obvious that the construction of the building was cheaply done, sound barriers were never integrated during the planning.. My room had a simple connecting door with the adjacent room. I could hear all the conversation from the neighbours room. That is unacceptable. In addition, phones are too complicated to use. I was not able to call the front desk so I used my own international phone to reach the front desk.
Staff is friendly and professional.
Stayed in June 2025
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Reviewed: March 21, 2025
Leslie
Canada15 Reviews4 helpful votes8.0“Clean , comfortable and convenient”- • Leisure trip
- • Couple
- • King Studio with Fireplace
- • Stayed 1 night
- • Submitted from a mobile device
No Complimentary breakfast ….any hotel /bramd I’ve been at over the past few years has included a good complimentary breakfast. For the price It vs comparable hotels and brands we have visited in southern Ontario that is pretty standard .
Convenient clean and comfortable location
Stayed in March 2025
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Reviewed: January 8, 2025
Joseph
Canada2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
Breakfast was okay. Deep fried sausages and frozen potatoes were not good, coffee and toast were very good. Breakfast service was prompt and good.
Staff was very courteous.
Stayed in January 2025
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Reviewed: December 31, 2024
Vivian
Canada1 review8.0“Great hotel, clean, friendly staff, great breakfast and welcoming main lobby.”- • Leisure trip
- • Couple
- • King Studio with Fireplace
- • Stayed 1 night
- • Submitted from a mobile device
The vents at the top of the 3rd floor on the roof were banging in the wind all night. This made for a very loud and disturbing night with little sleep.
Breakfast was good. We were advised of the wrong time for breakfast to end and so we were late. They were gracious enough to make breakfast for us.
Stayed in December 2024
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Reviewed: December 19, 2024
Joseph
Canada1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Bed was amazing. Room was comfortable.
Stayed in December 2024
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Reviewed: December 16, 2024
Mihai
Canada26 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
the bed wasnt very comfortable, and the pillows were too small for a king bed.
Good room size, very clean, great location. Easy and convenient checkin and checkout.
Stayed in December 2024
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Reviewed: November 29, 2024
Omneya
Canada10 Reviews8.0“Over priced - disappointing food in Bistro, had diarrhoea all day after I had a horrible (half) breakfast sandwich- tha”- • Leisure trip
- • Couple
- • Suite with Hot Tub
- • Stayed 1 night
- • Submitted from a mobile device
The food The price
The room
Stayed in November 2024
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Reviewed: October 22, 2024
Laurie
Canada21 Reviews7.0Good- • Leisure trip
- • Group
- • King Studio with Fireplace
- • Stayed 1 night
Coffee Maker didn't work in the room
Good Location
Stayed in October 2024
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Reviewed: September 15, 2024
James
Canada13 Reviews9.0“close to St Jacobs Farmers Market and a comfortable accommodation”- • Leisure trip
- • Couple
- • Suite with Hot Tub
- • Stayed 1 night
quick service, good food
Stayed in September 2024
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Reviewed: August 23, 2024
Noah
Canada1 review8.0“Relaxing for the most part”- • Leisure trip
- • Couple
- • Suite with Hot Tub
- • Stayed 1 night
- • Submitted from a mobile device
They did roof work with hammers and rolls at 8am We were not ware of this until we called the front desk
Very clean friendly staff
Stayed in August 2024
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Reviewed: August 5, 2024
Sharon
Canada19 Reviews1 helpful vote8.0“Top notch! Will certainly recommend this property!”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Clean,comfy and friendly! Rooms nice size and nicely decorated!
Stayed in August 2024
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Reviewed: July 21, 2024
Clark
Canada33 Reviews2 helpful votes9.0“One night stay to attend a local wedding”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Could have included breakfast with rate
NA
Stayed in June 2024
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Reviewed: June 29, 2024
Steve
Canada8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
all was good
location to amenities, cleanliness
Stayed in June 2024
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Reviewed: June 15, 2024
Dima
Jordan7 Reviews1 helpful vote8.0“Wonderful”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
It was a little bit pricy
Clean, friendly staff and good location
Stayed in June 2024
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Reviewed: May 16, 2024
Michelle
Canada2 Reviews9.0“Thank you”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast off the menu included was great
Stayed in May 2024
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Reviewed: May 9, 2024
Kim
Canada2 Reviews8.0“Was a prefect place to spend the night meet all my needs as travelling with a pet dog”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The open area when walk in nice and clean
Stayed in May 2024
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Reviewed: April 7, 2024
Guy
Canada18 Reviews9.0“Would stay again but eat elsewhere”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
The breakfast was cold and overcooked not impressed
The room was spacious and comfortable
Stayed in April 2024
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Reviewed: February 27, 2024
Sinead
Cayman Islands1 review7.0Good- • Business trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Sheets on bed were rough and smelled of bleach :(
Stayed in January 2024
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Reviewed: February 23, 2024
Steve
Canada1 review7.0“It was great, just wish the jacuzzi was in better shape.”- • Leisure trip
- • Couple
- • Suite with Hot Tub
- • Stayed 1 night
- • Submitted from a mobile device
Jacuzzi didn’t appear very clean, no milk or cream for coffee.
Room was nice, and comfortable
Stayed in February 2024
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Reviewed: January 27, 2024
Rae
Canada4 Reviews7.0“A great theatre or farmer's market getaway that is not too far from major cities.”- • Leisure trip
- • Couple
- • Suite with Hot Tub
- • Stayed 1 night
The restaurant in the hotel should be open later or all day with free coffee. There should be packages offered from the hotel with local attractions nearby.
My partner and I stayed overnight in a room with a big bathtub. We had champagne and saw a play at the St. Jacob's Theatre within walking distance for an early New Year's treat. The hotel was clean and the location was excellent.
Stayed in December 2023
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Reviewed: December 31, 2023
William
Canada22 Reviews1 helpful vote7.0“OK”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
They charged $75.00 for our dog - the Booking .com listing said the facility was pet friendly - there was no mention of their being an add on charge of $75.00. It stated there would be an reserve put on the credit card of $250.00 to cover possible pet damage. The $75.00 was charged on arrival.
Stayed in December 2023
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Reviewed: December 31, 2023
Delf
Canada7 Reviews7.0“we stayed only 1 night after visiting family close by. For 1 night it has been ok.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
I booked for a room with a kingsize bed and we got one with 2 very large doubles (?). In addition we had to pay $75 for our small dog to stay at the hotel and I think that prize is outrageous. At other hotels pets usually have to pay a $25 fee pro night. I guess that fee is supposed to keep customers with pets away! Our dog spent most of it's time in her travel crate. She travels a lot with us since she's a puppy and is very well behaved. I know of course there are other dogs but if we would have to stay at a hotel for more then 1 night we'd chosen a different one.
The room we got has been very spacious. The size of the TV - although we didn't much use it - has been enormous. We like the shower in the bathroom, some hotels still have the old fashioned bathtub. The room has been very quiet and even had a nice view, although it might not be as quiet during a work week.
Stayed in December 2023
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Reviewed: September 29, 2023
Judy
Canada1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Booked a king size bed, bed was maybe a queen….
Stayed in September 2023
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