1224 Upper James Street, L9C 3B1 Hamilton, Canada
#7 of 14 hotels in Hamilton
Guests' ChoiceBased on 250 hotel reviews
8.2Cleanliness
8.5
Comfort
8.8
Location
8.7
Facilities
8.2
Staff
8.7
Value for money
8.1
Free Wifi
10.0
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End of dialog contentReviewed: September 6, 2025
Peter
CanadaOnly option for hot water in the room was the coffee machine. I’m not a fan of coffee flavoured hot water. Had to go to the lobby restaurant to get hot water. And for the coffee, there was only one strength of pod provided. I found it was actually pretty good, but others might prefer a choice of strengths.
I found it very quiet. Nice clean and spacious room.
Stayed in August 2025
Reviewed: August 8, 2025
Darwin
Canadaenjoy my stay the pool shoulda been more geared to children
location bed was very comfortable
Stayed in August 2025
Reviewed: July 27, 2025
Alice
United KingdomClean and easy to check in
Stayed in July 2025
Reviewed: June 27, 2025
Maria
CanadaShould have free breakfast
Clean ,
Stayed in June 2025
Reviewed: May 7, 2025
Agnieszka
NetherlandsWe truly enjoyed our stay! The location was perfect in proximity to Burlington (25min) and the near parks and waterfalls (10min) and supermarkets (5min). The parking was free and it was very specious! The room was super comfortable, with a cosy area to relax and watch TV. The bed was comfortable too. The bathroom was well maintained with a new shower installed. The hotel had a swimming pool, small shop and a restaurant to enjoy the breakfast, lunch and dinner, hence a perfect stay for us for a couple of days. The wall isolation was great and we didn’t hear any noise from the corridor. The staff was very friendly amd helpful!
Stayed in April 2025
Reviewed: May 5, 2025
Jeffrey
ChinaLoud group in lobby sitting area with alcohol.
Cleanliness and location.
Stayed in May 2025
Reviewed: February 26, 2025
Karen
CanadaThe hotel was under construction during our stay which I was not made aware of. But the area where we stayed was newly renovated and lovely once you made your way past the current renovations.
The staff were extremely helpfull and friendly. Breakfast was decent for a hotel breakfast, Coffee selection was excellent.
Stayed in February 2025
Reviewed: February 5, 2025
Sharon
CanadaI was surprised to find it in the midst of renos. Rooms look great and it will be very nice once finished. It’s not that I didn’t like it but was surprised by it.
Conveniently located. Rooms were comfortable. Good pillows
Stayed in February 2025
Reviewed: October 18, 2024
Sherri
CanadaEasy to find with a beautiful garden
Friendly staff and the hotel was clean
Stayed in October 2024
Reviewed: September 20, 2024
Viola
CanadaI would have preferred more to select from in the restaurant. I had a problem getting something satisfactory each morning and evening. I was travelling alone and being a senior, I couldn’t walk 10 minutes or more to find a restaurant.
Everything about the hotel was wonderful. I would like to have had a fan in the bathroom. Each time I showered, I had to get the hair dryer to get the steam off the mirror.
Stayed in September 2024
Reviewed: September 16, 2024
Murray
CanadaClean great staff
Stayed in August 2024
Reviewed: September 8, 2024
Tracy
CanadaThe air conditioning in the hallway was exceptionally cold
Did not have breakfast
Stayed in July 2024
Reviewed: September 6, 2024
Scott
CanadaFriendly, helpful staff
Stayed in August 2024
Reviewed: August 29, 2024
Thompson
CanadaThe hot tub was closed and there was noise in the middle of the night three nights in a row. Didn't like not being able to turn left coming out of the hotel.
Loved the common areas and gathering spaces.
Stayed in August 2024
Reviewed: August 28, 2024
Payne
CanadaLoose toilet seat causing pain to my sprained wrist(grabbing wall to not fall) No conditioner the first morning(Saturday) Beds made so that the sheets, blankets barely covered your chest. We had to pull out the sheets and blankets from the bottom of the bed to have full coverage. Would have been nice to have a kettle as I am a tea drinker.
Food was excellent. Staff that we interacted with were lovely. Building was clean.
Stayed in August 2024
Reviewed: July 10, 2024
Radman
CanadaI expected to see a self serving breakfast
Stayed in July 2024
Reviewed: July 8, 2024
Kit
CanadaThe accommodation is a bit dated. Coffee shop closes too early in the morning.
Friendly staff, able to accommodate our request for early check . Room is nice and quiet.
Stayed in July 2024
Reviewed: July 1, 2024
Susan
CanadaBreakfast wasn't included
Stayed in June 2024
Reviewed: June 23, 2024
John
CanadaThis review is hidden because it doesn't meet our guidelines.
Reviewed: June 10, 2024
Jamie
Canadatoo far from my conference - not your fault- traffic
location to resurants
Stayed in June 2024
Reviewed: June 4, 2024
Jacob
United StatesWe forgot our small cooler and returned to get it. They took the handful of beer out of it. I wasn’t thrilled.
Expensive but tasty
Stayed in May 2024
Reviewed: May 5, 2024
Martine
United StatesUnfortunately, we were put on a floor with several dance competition teams who lacked adult supervision. There was running up and down the hallway and loud talking past 10 o'clock. We were surrounded! The bathtub needs a shower curtain extender. The shower curtain wanted to wrap around me every time I showered. ICK.
The staff was lovely. We ate breakfast one morning. It was terrific.
Stayed in May 2024
Reviewed: April 12, 2024
Marlene
CanadaThe location was great, close to expressways making for efficient route planning. The housekeeping services were excellent. We used the bistro three times and found the staff very pleasant and accommodating. We had a main floor room looking into the courtyard. It was quiet at night.
Stayed in April 2024
Reviewed: March 20, 2024
Kim
CanadaThe sofa bed wasn't comfortable enough to sleep on That room could only sleep 2 not 3 That room shouldn't be advertised to sleep more than 2
Staff were friendly Facility was clean
Stayed in February 2024
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