The room was extremely noisy. Our room was close to the road and the hotel workers storage room so we heard a lot of noise all night and early in the morning. Thankfully we brought earplugs with us but the first night was rough.

Great hotel would highly recommend. The room was very comfortable, clean, and had great new facilities. The location is perfect and very close to the Byward Market. I was also thankful for being able to check in late after landing in Ottawa at 12:30 am.

Stayed in September 2025

Terrible mattress Wish I had knew that the view was to another side of the building.. but on the other side that was good because it was silent Also near a very bad neighborhood but just avoid it

Very central .. you can walk to a lot of places Starbucks in the corner Very good service Clean

Stayed in August 2025

On arrival, I was allocated a ground floor room which involved going up about 7 steps. I was travelling with quite a lot of luggage and so Souffian from Reception assisted me. I was very disappointed to find that the room was at street level with busy foot traffic outside. Souffian realised that I was unhappy with the room and called me to suggest an alternative, which I accepted. A big thank you to Souffian for his assistance in making my stay at the hotel very enjoyable.

Really enjoyed my stay at this hotel. Rooms and bathrooms well appointed and comfortable. In a busy location just next door to the Byward Market and a few minutes walk from Ottawa's main tourist attractions. I would definitely recommend this hotel.

Stayed in August 2025

no breakfast free and breakfast in main level very expensive bagle for $8

good location and good stay here

Stayed in August 2025

Prime location for the market, Parliament Hill and restaurants.

Stayed in August 2025

Poor lighting around bathroom mirror, difficult to see putting makeup on or shaving.

Spacious room, very clean and comfortable beds, but pillows not so much. Beautiful pool. Convenient location to Byward Market, downtown, Parliament Buildings etc Very enjoyable stay.

Stayed in August 2025

Parking $35 per night is expensive. Central location which is convenient for visiting the Byward Market, Parliament buildings and museums but unfortunately the streets surrounding the hotel are full of homeless and sketchy looking characters on drugs.

Clean and secure building with key card access for the front door. Kids enjoyed the pool. Good breakfast options. Staff friendly.

Stayed in July 2025

Great location with lots of restaurant options. Comfortable room.

Stayed in June 2025

No vending machines for late night snacks

The location

Stayed in July 2025

Neighborhood a bit rough, really noisy ac that turned on/off throughout the night . Room smelled a bit smoky and damp

Central beds comfortable , good gym

Stayed in July 2025

Was there a continental breakfast? Even a few options would have been great

Centralized location, clean, felt safe, available parking.

Stayed in June 2025

The receptionist gave us directions to Parliament Hill, and instead of directing us there via the beautiful Market streets behind the hotel which were full of tourists and restaurants, she sent us via a couple of very dodgy streets in front of the hotel. In the space of a ten minute walk we encountered at least 30 homeless people - all along the route. My heart bleeds for them but some of them were very agitated, sprinting around the streets and my daughter became frightened and upset. We only had one night in Ottawa and this really detracted from our visit, as we also missed the opportunity to eat in the beautiful markets area.

This is an incredibly well run hotel. It is spotlessly clean and has everything you could possibly need in a superb location in Ottawa.

Stayed in July 2025

Front entrance parking when checking in is chaos. Cars everywhere can’t get into lot until you check in. Need a better system

Location is great!!!

Stayed in April 2025

I found the price a little high for three nights. But we haven't travelled since before the pandemic.

The location was perfect. We could walk to most things.

Stayed in April 2025

Busy area

Indoor parking

Stayed in February 2025

Could have included breakfast as part of the room charges

Staffs were friendly

Stayed in January 2025

Pool renovation was too loud

Didn't use it

Stayed in December 2024

Staff, room & location

Stayed in November 2024

There was some noise due to construction across the street, but we were warned and it wasn't too bad.

Breakfast / supper at Bistro were both very good.

Stayed in October 2024

Was not told in advance about the parking charge

Stayed in October 2024

Location a little noisy at night (on edge of bars and clubs area). Some corridors a little tired looking.

Room was clean and modern, staff were friendly, Wi-Fi worked well, bed comfy.

Stayed in October 2024

This is beyond the hotel's control but the area has become dirtier with more homeless.

It's an old hotel but it has been well renovated.

Stayed in September 2024

It was difficult to get our luggage from our car to our room.

Convenient location, clean facilities, friendly staff.

Stayed in September 2024

There was no microwave in the room.

It was clean and well organized.

Stayed in September 2024