The front desk experience was very disappointing. At first, we were told it wasn’t possible to have two rooms close to each other. Later, the front desk lady contradicted this, saying she had spoken to us over the phone (which never happened) but agreed to accommodate us. While this was eventually sorted out, the way it was handled felt strange and unprofessional. The bigger issue occurred when we were checking out. She accused us of having four people in a room that was supposedly booked for two. We had clearly indicated during booking that we were a group of nine across three rooms, including two children. Instead of listening, she kept repeating the same line in a frustrated tone, saying, “It’s not my fault, I’m just doing my job,” without addressing our explanation respectfully. At the end, we told her it wasn’t worth arguing over $15 and that people were waiting for us to check out, but pointed out that the way she was handling it felt like bullying. We left it at that. Later, we received the invoice without being charged, which shows management must have realized how unreasonable and illogical that interaction was. This entire experience left us feeling unwelcome and unfairly treated. A more professional, attentive, and respectful approach would have made a huge difference

Clealiness of the rooms and comfort of the beds was appreciated.

Stayed in August 2025

There was no attendant in the breakfast area and when things ran low you had to track someone down to get them replenished.

The breakfast was the basic hotel breakfast. A variety of baked goods and breads, Cereal and yogurt. Eggs were offered both days of my stay but no bacon or sausage either day. Waffles and syrup were excellent. The rooms are large and clean with comfortable beds. The pool was a nice treat but the hot tub was out of service.

Stayed in July 2025

No help with the bags was offered even though I was a solo traveler with big bags and no cart was offered. At least, I got the service elevator working because I could have never be able to go upstairs with them

Great location. It was mainly clean. Internet works great. Staff was friendly and somewhat helpful.

Stayed in July 2025

There was a standard breakfast. Usually hard boiled eggs are offered but this one didn’t have them. The scrambled eggs are never really good at the breakfast bars. No attendant was onsite in the breakfast room. There was juice and coffee but no water option. Would have been nice to have a water bottle refill station.

Room was large, clean and comfortable. Staff very friendly and helpful.

Stayed in June 2025

Breakfast was Good Staff GREAT

Stayed in June 2025

TV picture quality was very poor. Blurry. Not great for watching the hockey game.

Good location. Comfortable room.

Stayed in June 2025

We were not notified that they only do room cleaning on request. Breakfast was limited.

Room was a good size, bed was comfortable.

Stayed in June 2025

breakfast was ok.

Stayed in June 2025

Rooms are old and tired

great water pressure and hot!

Stayed in May 2025

Elevator was a service elevator - had to hold the button to open and move. Breakfast could have been better with sausage or bacon..

Convenient hours for breakfast Room was comfortable

Stayed in May 2025

Room met expectations

Stayed in May 2025

The extra $250 damage deposit when room was already paid for

Online check in was nice but then when we.got there we had to check in at front desk anyways

Stayed in May 2025

The pool was not very clean. The hotel is pricey compared to other hotels in Ontario. Not even a water bottle in the room.

Location. Cleanliness of the room. Friendly staff.

Stayed in March 2025

Everything

Stayed in December 2024

Excellent place

Stayed in October 2024

I think 6-9am was breakfast room hours. We had to sleep later due to overnight flight & time zones so missed cut-off. Normally I'm a 6am kinda gal! Check in staff/front desk helped us with our luggage up to 2nd floor upon arrival, using their service elevator requiring locking mechanism & button holding. (like a accessibility/wheelchair elevator) I believe one needs to summon assistance to use it going downwards, so we used the stairs to haul our gear downwards upon departure.

There's a small convenience store within the lobby for forgotten/needed items. Had breakfast choices: waffle iron, scrambled eggs, cereal, juices, toast, oatmeal, etc. Bed making is done every 3 days which worked for us as we were checking out after 3 nites..and we prefer our own lived in space. Cleaning staff found an earbud under the bed and staff phoned me (now outa the province) to ask if mine. I then had my relatives pick it up & mail it back. Great service, thank you!

Stayed in October 2024

Breakfast could be improved The Dining area could be improved

Clean Room- beds linen all ok Check-in Check-out friendly front desk staff

Stayed in October 2024

NOTHING

NICE , GOOD

Stayed in September 2024

Hard to get extra toilet paper

Stayed in August 2024

very limited choices for breakfast - basically just toast and cold cereal with coffee, tea and juice.

Stayed in September 2024

That an attendant was needed to operate the elevator.

Clean and convenient location. Great staff.

Stayed in September 2024

The rooms are dated on the first floor (at least my room was), compared to the second level which had nice carpeting and updated furnishings. The air conditioner was annoying and noisy and I had to turn it off at night. The bed - YIKES - the king bed was worst comfort ever and it was crunchy like there was a plastic cover on it. It made it so I barely slept the 2 nights I was there. There is an opportunity to update the rooms for sure and assess the comfort of the mattresses.

The children loved the pool so that was a plus and kept them busy :). We used the party room our first night, it is a bit small but did the job for a team meal/event. The staff were very accommodating and very pleasant. Thanks to them our stay was welcoming to out of town guests and the never-ending request for more "pool towels" :).

Stayed in August 2024

It was overpriced, should have a better breakfast

Very clean, good location

Stayed in August 2024

The food on the breakfast was not so great and the washroom shower wasn't clean properly.

The staff was excellent, very helpful and super attentive!!!

Stayed in August 2024