Reviews of DoubleTree by Hilton - Kamloops 4 stars
339 St. Paul Street, V2C 2J5 Kamloops, Canada
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewno Free Breakfast...wi-fi hard to connect to...and elevator ridiculasly slow
Dear Stewart, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how frustrating it can be when amenities like Wi-Fi and the elevator don’t meet your needs. We're currently reviewing our Wi-Fi connectivity to improve the experience for all our guests, and your comments have been shared with our technical team. Regarding the elevator, we recognize the delays can be inconvenient and are working with our maintenance team to address the issue. While we do not offer complimentary breakfast, we strive to provide value in other ways, and we’re always happy to recommend nearby dining options to suit a variety of preferences. We appreciate your comments, as they help us improve. We hope you'll consider staying with us again so we can provide you with a much better experience. Warm regards, The DoubleTree by Hilton team
Dear Stewart, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how frustrating it can be when amenities like Wi-Fi and the elevator don’t meet… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewLocation & quality of rooms.
They allow dogs & there was a small dog in the room next door that barked on & off from 3am keeping us awake. I complained but my complaint received no response.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewClose to town
Poor selection and cold breakfast
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewIt was clean.
Small rooms, could use and update too.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewYou kidding me. You guys didnt book the hotel. And cancelled without giving an alternative. Its a shockingly bad service. I have recosider booking on this site going forward. Mush
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewI found the reception staff friendly and welcoming and enjoyed the warm cookie. The bed was very comfortable, and the large TV screen the best. Thank goodness for the good decaf coffee option in both the room and the dining room. The room was very quiet and the location perfect for our purposes.
The waiter in the dining for breakfast could have used more help. Too much for one person. The parking for guests not that great
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewFast check in, offered snacks at front desk, super comfortable beds
I called to see if they offered anything special in the room for birthdays, they said they were going to put a gift basket in the room, but never did! Still a lovely stay though.
Dear Guest, Thank you for your wonderful feedback! We’re glad to hear you enjoyed the fast check-in, snacks at the front desk, and our comfortable beds. We sincerely apologize for the oversight regarding the birthday gift basket. It’s important to us to make special occasions memorable, and we’re sorry we missed the mark during your stay. Please know we appreciate you bringing this to our attention. Despite that, we’re happy to hear you still had a lovely visit, and we hope to welcome you back soon — with an extra-special celebration next time! Warm regards, Front desk Agent
Dear Guest, Thank you for your wonderful feedback! We’re glad to hear you enjoyed the fast check-in, snacks at the front desk, and our comfortable beds. We sincerely apologize for the oversight regarding the birthday gift basket. It’s imp… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewLocation was excellent for what we needed. Check in and out was very smooth Staff where very helpful and pleasant
Housekeeping left only clean bath towels the second day, didn't make beds refresh coffee station, replace wash cloths or hand towels. Water pressure in the room was low, staff came to adjust but it remained low.
Dearest hotel guest, Thank you for taking the time to share your recent experience with us. While we're pleased to hear you enjoyed our convenient location and that our team provided friendly and efficient service, we're truly sorry that other aspects of your stay fell short. Please accept our sincere apologies for the housekeeping oversight. It’s disappointing to know that your room wasn’t fully serviced, and we completely understand how this would affect your comfort. This is not the level of care we strive to provide, and we’ve shared your feedback with our housekeeping team to ensure immediate improvement. We’re also sorry that the water pressure in your room remained an issue, even after our staff attempted to assist. We understand how frustrating this must have been, and we’re actively investigating the matter to prevent it from happening again. Your feedback is invaluable to us, and we hope you'll consider giving us another chance to deliver the quality experience you deserve. If there’s anything we can do to make it right, please don’t hesitate to reach out to us directly. Warmest regards, The DoubleTree by Hilton Kamloops team
Dearest hotel guest, Thank you for taking the time to share your recent experience with us. While we're pleased to hear you enjoyed our convenient location and that our team provided friendly and efficient service, we're truly sorr… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewBed was very comfortable!
The price
Dear Jason, Thank you for sharing your feedback. We're glad to hear you found the bed very comfortable — a good night's rest is one of our top priorities! We’re sorry to hear you felt the price did not fully meet your expectations. We continuously review our rates to remain competitive while delivering quality accommodations and service. That said, we understand that value is a personal experience, and we appreciate your honest input. We hope to have the opportunity to welcome you back in the future and provide a stay that feels even more worthwhile. Warm regards, The DoubleTree by Hilton Kamloops
Dear Jason, Thank you for sharing your feedback. We're glad to hear you found the bed very comfortable — a good night's rest is one of our top priorities! We’re sorry to hear you felt the price did not fully meet your expectations… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGreat location and comfy beds.
Bathroom was quite small, the outdoor pool was not warm enough to swim in and there were very limited GF options on the menu so we couldn’t eat at the hotel.
Dear Hilary, Thank you for your kind words about our location and the comfort of our beds. We’re so glad to hear that you enjoyed those aspects of your stay! We truly apologize for the issues you encountered with the bathroom size and the temperature of the outdoor pool. We understand that both of these affected your experience, and we’re sorry that we didn’t meet your expectations in those areas. We will certainly review the pool’s temperature settings and see how we can improve the comfort of our bathroom layouts. Additionally, we’re sorry to hear that our gluten-free menu options were limited during your visit. We always strive to provide a variety of choices to accommodate all dietary needs, and we’ll take your feedback to heart as we work to expand and improve our offerings. Your feedback is invaluable to us, and we hope you’ll consider staying with us again in the future so we can provide a more comfortable and enjoyable experience. Warm regards, The DoubleTree by Hilton Kamloops
Dear Hilary, Thank you for your kind words about our location and the comfort of our beds. We’re so glad to hear that you enjoyed those aspects of your stay! We truly apologize for the issues you encountered with the bathroom size and the… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewNot much parking, but location is great and staff are wonderful
Dear Patricia, Thank you for sharing your feedback with us! We're so glad to hear that you enjoyed our location and found our staff to be wonderful. We truly appreciate your kind words. We also understand your concern about parking and will certainly take that into consideration as we continue to enhance our services. We hope this didn’t cause too much inconvenience during your stay. We would love to welcome you back for another visit in the future! Warm regards, Guest Service Agent
Dear Patricia, Thank you for sharing your feedback with us! We're so glad to hear that you enjoyed our location and found our staff to be wonderful. We truly appreciate your kind words. We also understand your concern about parking an… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified review