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Reviews of SureStay Plus Hotel by Best Western Drumheller 2 stars

600-680 2 St Se, T0J 0Y0 Drumheller, Canada

#7 of 17 hotels in Drumheller

Guests' Choice

Review score

Based on 427 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.0

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 31 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Sound traveled a lot from the hallways into our bedroom. Every time the stairway door opened, we could hear it while we were sleeping.

    Loved the pool and hot tub. Amazing breakfast. One of the best we experienced on our road trip. Fantastic location. Close to many options.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    It was good overall
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It was good! Room wasn’t ready until 7 pm on the day of check in. That was a bit frustrating

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    very good, value for money.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite
    • Stayed 2 nights

    the cleanliness could be a little better

    breakfast, pool, the room had a kitchenette.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    8.0
    For the price point. It was above expectations.
    • Leisure trip
    • Family with young children
    • King Room with Sofabed
    • Stayed 2 nights
    • Submitted via mobile

    I got tired of the powdered eggs quickly. Decent selection, nothing super special

    Pool was great, but got busy quickly. Beds were comfy for price. Outside access was a great bonus.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    6.0
    Good hospitality!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    While the room presents a semblance of order, it appears that the dust and the cleanliness of the carpet could benefit from some attention, and the bathroom sink's drainage was somewhat problematic.

    I am most grateful for the hospitality extended, and I was very pleased that they were kind enough to allow us an early check-in. The breakfast was also quite delightful.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A bit old and loud. We were close of the pool so not quiet before 10pm.Old facility so not super quiet we could heard our neighbors.. so lots of pros and cons just depends on your budget.

    The breakfast was great the location too. Super clean nice staff..comfortable bed.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Super long line up at breakfast, very disorganized. Very few places to sit for breakfast

    Clean , close to tims

    Stayed in May 2025

  • Reviewed: 23 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Kitchen
    • Stayed 6 nights
    • Submitted via mobile

    The room was not ready for our 4pm check in time. After driving 7hrs for a 4pm check in and having to wait another hour and a half was not good.

    Really enjoyed the room, having the suite saved us lots with not having to eat out all the time. And the extra room was a nice bonus.

    Stayed in July 2025

  • Reviewed: 6 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool was very dirty

    So far, it was the best place in Drumheller

    Stayed in July 2025

  • Reviewed: 27 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Could have used a much better vacuum and clean!

    Good location, breakfast was good and my son loved the pool and waterslide!

    Stayed in June 2025

  • Reviewed: 14 June 2025

    8.0
    Would stay again for a night or two, decently comfortable for the price, sweetened by the fun pool and good breakfast!
    • Leisure trip
    • Family with young children
    • King Room with Sofabed
    • Stayed 1 night
    • Submitted via mobile

    There aren’t private showers in the pool area so you have to go back to your room to wash off but we made it work. The mattress wasn’t great quality and not comfortable.

    The building itself is solid cement which keeps it super cool in the baking heat of Drumheller, and quiet. We really enjoyed the pool and water slide and our room was spacious and easily accommodated our family of four. Breakfast was great!

    Stayed in June 2025

  • Reviewed: 8 June 2025

    8.0
    A good place to stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the fixtures and fitting were a bit tired. The breakfast set up was challenging, it’s a large hotel with a very small area in which to eat breakfast, and the supplies kept running out!

    The room was comfortable and quiet. It was easy to find and had a good variety of eating places within walking distance, one of which was an impressive supermarket called Fresons.

    Stayed in June 2025

  • Reviewed: 5 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was a little stiff, our backs were sore.

    Location was great for our event and restaurants were walking distance.

    Stayed in June 2025

  • Reviewed: 2 June 2025

    8.0
    Great stay. Thank you.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The breakfast was adequate, they restocked it when we asked for things that ran out. We really appreciated a call when I left my e-reader in the room and held it at the front desk for pick up. The cleaning staff were really helpful in finding a cot for my grandson and the ones we met in the hall were very friendly.

    Stayed in June 2025

  • Reviewed: 18 April 2025

    8.0
    Otherwise, our stay was great.
    • Leisure trip
    • Family with young children
    • Double Room with Three Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    There was a lot of noise in the evening outside our room, across the hall. Yelling, dog barking a bit, lots of noise, sounded like some arguing. That part did not feel safe.

    Breakfast was great, good area.

    Stayed in April 2025

  • Reviewed: 28 March 2025

    6.0
    Comfortable, great staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Lack of hot water

    Pool, fitness Ron

    Stayed in March 2025

  • Reviewed: 20 January 2025

    8.0
    Pleasant stay.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Kitchen
    • Stayed 1 night
    • Submitted via mobile

    We needed a roll out bed. Not provided. The eggs were under whelming. Kids didn't like how they tasted or looked. Didn't like having our room right beside the elevators.

    Quick and convenient check in and check out. Polite staff.

    Stayed in January 2025

  • Reviewed: 3 October 2024

    8.0
    Great spot for family; would stay again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Great breakfast, very friendly attendant, excellent pool area. Room was clean and tidy; area itself was quiet

    Stayed in September 2024

  • Reviewed: 1 October 2024

    6.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was terrible - they ran out of food both days and it was too crowded. They did not have enough plates or cutlery. Don’t advertise as breakfast included if you cannot provide a decent meal!

    Location

    Stayed in August 2024

  • Reviewed: 23 September 2024

    8.0
    As property looks run dow, it does not provide as pleasant an experience as you might expect.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Property is looking very tired and is in need of updates. Carpet in room was worn and did look clean.

    Convenient to roadway.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Kitchen
    • Stayed 2 nights
    • Submitted via mobile

    The included breakfast was barely edible. Had 2 week expired yogurt out. Our floor didn't have an ice machine or vending machines

    Friendly staff. Room was decent for the price and clean. Lots of stores close by.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Fun,
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The hotel alarm went off at 5:30 AM in two of our three rooms , waking us all up. It was incredibly frustrating, especially with with 8 kids between the two rooms including 3 3-year-old, who were difficult to settle back to sleep. We had already had a busy day before and another one ahead, so it was far from ideal.

    Pool , staff was great

    Stayed in September 2024

  • Reviewed: 16 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    everything was good.

    Stayed in September 2024

  • Reviewed: 4 September 2024

    8.0
    Room smelled like the carpets where wet or chair was cleaned. I opened a window and left it open.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The hot breakfast was the same both Saturday and Sunday. The room was crowded and tables where not washed after someone was done eating. Not the lady's fault who was taking care of the breakfast room. It was busy due to the long weekend and being by herself. She did have a little help from front desk staff but they were busy as well. Kudo's to her for doing the best she could do on a long busy weekend.

    Check in was smooth and we had no issues getting into the room at 3 p.m. it was cleaned and ready to go. The room was spaces.

    Stayed in September 2024

Showing 1 – 25

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