Reviews of Holiday Inn Express Hotel & Suites Edson by IHG 2 stars
4520 2nd Avenue, T7E 1C3 Edson, Canada
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious and clean.
Parking is tight and crowded. We had our vintage pickup so we’re a bit nervous about how close the parking spaces are but had no issues.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewSuper Friendly staff, room was great, amazing breakfast. My daughter loved it!
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was very clean inside. The breakfast was very good.
Garbage overflowing in the parking lot was pretty gross. We payed for a “suite” and with the couch pulled out we could barely walk to the bathroom. We arrive 20 minutes before the pool closed and had kids that were really looking forward to swimming. Asked if they could leave it open for 30 more minutes. It was a hard no! Disappointing as no one else was in the pool.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewInexpensive stop between Jasper and Edmonton. The staff was awesome.
It’s an old and outdated hotel.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewFrom looking at things it makes you think they have a hot tub when they don’t.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewShower terrific …
Breakfast could be updated , and less disposable
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewLarge breakfast. Large room. Air con. Staff tried very hard.
Swimming pool is closed for about 12 days every April -May, and they won't tell you if that will affect you until you arrive - make sure you ask while you can still cancel. Very expensive for what it is. Could have stood a longer duvet.
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewGreat friends staff, great breakfast. Will definitely stay again in the future.
Dear Gordon, Thank you for taking the time to tell us about your experience at Holiday Inn Express EDSON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Hotel & Suites Edson.
Dear Gordon, Thank you for taking the time to tell us about your experience at Holiday Inn Express EDSON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand … Show more
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewStaff, room was clean.
Quality of towels. Hot tub not working. Pillows not consistent. Bed was too hard.
Dear Warren,Thank you for taking the time to tell us about your experience at Holiday Inn Express EDSON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Hotel & Suites Edson.
Dear Warren,Thank you for taking the time to tell us about your experience at Holiday Inn Express EDSON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand … Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewThe room was spacious and clean. The pool was very fun for our children. Close to amenities in town. Staff was kind and helpful.
Hi Andrea Thank you for taking the time to tell us about your experience at Holiday Inn Express EDSON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, Aamir
Hi Andrea Thank you for taking the time to tell us about your experience at Holiday Inn Express EDSON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewCouch bed
Norma, Thank You for the Feedback
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewThe staff is very friendly and Breakfast was great and the Rooms are always clean
You are the 2nd most expensive hotel in Edson and online you say you have a Hot Tub but upon getting there its covered up and the TV is terrible its 27 inches WOW that the size of my computer screen at home so thats SO bad when you are charging that much a night. Then the worst part of all is the water pressure its terrible.
Thank You for the feedback Julie
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewStaff are very friendly all smiles and worked hard Management was very nice and turned on the slide for our granddaughter Would return again!
Everything surpassed our expectations Nothing to complain about
Thank You very much Paula. Holiday Inn Express Hotel and Suites is always looking forward to welcome you back.
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewThe service was excellent.
The bed was too soft and the pillow was too thick.
Thank You very much. Holiday Inn Express Hotel and Suites is always looking forward to welcome you back.
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewCleanliness and friendly staff.
There are certain swimming features advertised but there were many closed down.
Thank You very much Crystal for the feedback. Holiday Inn Express Hotel & Suites Edson is Looking Forward to welcome you back.
Reviewed: 24 August 2024 · Stayed in August 2024
Verified reviewFriendly service
Pretty exspensive
Thank You very much Shawn for the feedback. Holiday Inn Express Hotel & Suites Edson is Looking Forward to welcome you back.
Reviewed: 12 August 2024 · Stayed in July 2024
Verified reviewFront desk person in the am was amazing! Staff at the breakfast were very kind and kept area so clean and stocked.
Front desk agent during the evening was not so pleasant and had issues resolving the key cards that would not work on the swimming pool door/fittness centre but worked perfectly on our rooms. Hotel halls/main did not have air conditioning (or didn't have it on) during our stay- which happened during a heat wave of over 30 degrees celsius. There was no parking for my car but trucks with boat trailers were able to use multiple stalls!
Thank you
Reviewed: 11 August 2024 · Stayed in July 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewBreakfast was top notch
Towels were small, and there were never enough towels in the pool area.
Thank You Justine