Reviews of Element Calgary Downtown 3 stars
833 4th Avenue SW, T2P 3T5 Calgary, Canada
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNice clean facility
Terrible experience. The East Indian lady at the front desk was flat-out rude, mean, and condescending — absolutely not the kind of person who should be the first point of contact for guests. On top of that, parking is a nightmare, basically nonexistent, and that alone makes this place not worth staying at. The only decent part of my stay was the valet guy, )Eman( who was excellent. But because of the rude front desk and the parking disaster, I will never stay at Element again.
Dear Anonymous, Thank you for sharing your informative feedback regarding your experience at our Courtyard by Marriott. We're pleased you were primarily satisfied with your accommodations; however, we apologize for the lapses in hospitality you encountered. Your valuable insight allows us to have purposeful coaching sessions with our staff to foster improvement. We appreciate your business and hope you will give us another chance to serve you better. Sincerely, Tim Ostrem General Manager
Dear Anonymous, Thank you for sharing your informative feedback regarding your experience at our Courtyard by Marriott. We're pleased you were primarily satisfied with your accommodations; however, we apologize for the lapses in hospit… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel is new but I have had an amazing experience. The rooftop bar was also great, with good beers, food, and a beautiful view :)
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewFresh & clean. Local restaurants within walking distance in the rain too
Dear CARA, I appreciate you providing us with a review of your stay. It was our pleasure to have you as a guest, and we hope you’ll consider returning to our hotel whenever you’re in the area again. Best, Tim Ostrem General Manager
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewit’s new and it’s clean
the location and no parking available. the keycards are not working properly
Dear Key, Thank you for sharing your honest review. We’re pleased to hear that you enjoyed your stay and appreciated our fresh hotel. I have noted your feedback regarding our location, parking, and the technical difficulties with the key cards. I apologize for any inconveniences or frustration this may have caused, and I appreciate your honesty. Thank you for choosing to stay with us during your visit to Calgary. Best, Tim Ostrem General Manager
Dear Key, Thank you for sharing your honest review. We’re pleased to hear that you enjoyed your stay and appreciated our fresh hotel. I have noted your feedback regarding our location, parking, and the technical difficulties with the key c… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewVery clean, nice staff. Nice breakfest. Big rooms!!!
Dear Magdalena, Thank you so much for the outstanding five-star review! I’m elated that your stay with us was excellent from beginning to end. The team takes great pride in this recognition, and we’d be honored to welcome you back for another top-notch experience. Best, Tim Ostrem General Manager
Dear Magdalena, Thank you so much for the outstanding five-star review! I’m elated that your stay with us was excellent from beginning to end. The team takes great pride in this recognition, and we’d be honored to welcome you back for anot… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewHelpful, reasonably priced, valet parking. Breakfast provided.
Room not serviced. Only 1 staff during busy checkout time. Only 1 odd Washroom at lobby.
Dear Neil, I'm happy to learn you enjoyed your stay overall, and I have noted your recommendations regarding service and one of our bathrooms. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. Thank you for your patronage and we hope to welcome you back for a flawless stay. Best, Tim Ostrem General Manager
Dear Neil, I'm happy to learn you enjoyed your stay overall, and I have noted your recommendations regarding service and one of our bathrooms. Your honest feedback on areas we can improve is welcomed and fosters change for future visit… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewStaff were helpful but they couldn’t solve the cold issue bse the technical team was off duty
I couldn’t adjust the AC or heating system - it was very very cold night
Dear Robert, I’m glad to hear that some aspects of your stay met your expectations. However, I apologize that we did not provide consistent service across all areas. Your feedback is extremely valuable and will help us improve our services. We appreciate your patronage and hope to offer you a more seamless experience during your next visit. Sincerely, Tim Ostrem General Manager
Dear Robert, I’m glad to hear that some aspects of your stay met your expectations. However, I apologize that we did not provide consistent service across all areas. Your feedback is extremely valuable and will help us improve our services.… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThis is a brand new hotel and the facilities are excellent. This has the potential to be a first rate hotel.
As the hotel only opened the day before we arrived there where some teething issues that I’m sure will be ironed out over the coming weeks. We are staying there again in 1 week so will have a true comparison of the before and after.
Dear Chris, Thank you for recognizing our excellent facility, even though your experience didn’t meet your expectations. Feedback like yours helps us improve future stays. We appreciate you taking the time to review your visit, and we can't wait to welcome you back for a more memorable experience. Best, Constantino Papadopulos General Manager
Dear Chris, Thank you for recognizing our excellent facility, even though your experience didn’t meet your expectations. Feedback like yours helps us improve future stays. We appreciate you taking the time to review your visit, and we can&#… Show more