Reviews of Fairfield Inn & Suites by Marriott Lethbridge 3 stars

Hello. Afsheen! Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms. We are also delighted to hear that our staff were friendly during your stay. Providing excellent customer service is one of our top priorities and we are glad that our team made a positive impression on you. If there is anything else we can do to enhance more of our service, please do not hesitate to reach out. Thank you for staying at the Fairfield Inn & Suites by Marriott, and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge. -Guest Services

Hello. Afsheen! Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality … Show more

HI Bruce! On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. -Guest Services

HI Bruce! On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from tho… Show more

Good day, Ms. Camille! Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during check-in. Our standard check-in time is 4:00 PM, and upon reviewing our records, we see that your check-in was completed at 4:09 PM. While this was slightly delayed, we understand how frustrating it can be, especially after a long day. Regarding the tour group, we appreciate your patience. Group check-ins are often pre-arranged and processed differently to ensure efficiency, but individual guests are equally important to us. We regret if it felt otherwise and will use your feedback to improve how we manage these situations in the future. We truly value your comments and hope to have the opportunity to provide you with a better experience in the future. - Guest Services

Good day, Ms. Camille! Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during check-in. Our standard check-in time is 4:00 PM, and upon reviewing our records, we see that your check-in wa… Show more

Good day, NaplesV! Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel clean and in a convenient location close you restaurants, gasoline stations anf the hospital. Your kind words are really appreciated. We are sorry to hear that the breakfast did not meet your expectations. Your suggestion to add waffles is a great one, and we will certainly pass it along our team for consideration as we work to improve guest experience. We hope to have the opportunity to welcome you again back soon. -Guest Services

Good day, NaplesV! Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel clean and in a convenient location close you restaurants, gasoline stations anf the hospital. Your kind words are really apprec… Show more

Good day, Randy! We are glad that you appreciated our convenient location. We are sorry to hear that your stay was affected by highway noise and that the room cleanliness did not meet your expectation. This is not the standard we aim to provide and we will address your concern to housekeeping and maintenance department. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more comfortable experience in the future.

Good day, Randy! We are glad that you appreciated our convenient location. We are sorry to hear that your stay was affected by highway noise and that the room cleanliness did not meet your expectation. This is not the standard we aim to pro… Show more

Good day, Junaid and thank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest feedback. I am sorry to hear that your room was not fully stocked with the appropriate number of towels and cups. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I am glad that our front desk team was able to assist you quickly when you called and I appreciate you giving us the opportunity to make it right. Your comments have been shared to housekeeping team as a reminder to double check room set up. Once again, thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back on your next visit to Lethbridge. - Guest Services

Good day, Junaid and thank you for choosing to stay at the Fairfield Inn & Suites Lethbridge and providing your honest feedback. I am sorry to hear that your room was not fully stocked with the appropriate number of towels and cups. Pro… Show more