Poor breakfast. Not enough staff.

Free parking. Location. A nice size and not busy.

Stayed in August 2025

The rooms are quite small and feel outdated. The air conditioner is positioned too close to the bed, and the cool air blows directly onto the person sleeping nearby, which can be uncomfortable.

Excellent location! We requested a river-view room and the view was absolutely stunning. Breakfast had a good variety, and the make-your-own waffle station was a pleasant surprise since some reviews mentioned there were no hot items. The boiled eggs were also a nice touch, giving us a healthy start to the day. Kids enjoyed swimming pool. Overall, we really enjoyed our stay and would definitely recommend this hotel to others—and would happily stay here again.

Stayed in August 2025

Now showing its age a bit, but everything worked fine.

The facilities

Stayed in August 2025

hard to control room temperature. rooms need a bit of an update.

beds were comfortable. breakfast was good. adequate parking.

Stayed in August 2025

There were bugs and flies in our room. Shampoo and Soap wasn't enough for 3 people to stay. This is not considered when everything is put. TV was pretty old you can't watch YouTube etc..

Location and commute was nice to downtown

Stayed in August 2025

Rooms were older looking could use a refresh

The restaurant food was delicious! Highly recommend

Stayed in August 2025

Breakfast was poor. Everything wrapped in plastic. Bread tasteless. No cooked food.

Pool, hot tub - very helpful after hiking. Very comfortable bed. Nice friendly staff. Food in restaurant good.

Stayed in August 2025

The continental breakfast wasn’t great. Pretty much just a waffle that takes forever. They need another machine and more fruit options.

The loft bedroom was nice. The balcony overlooking the river is beautiful.

Stayed in August 2025

Needs renovations

Views are good, relaxed atmosphere

Stayed in July 2025

There was only one small individual size body wash for our entire family. I stayed at this hotel a number of years ago and there were two large hot tubs outside. One has been removed and a weedy planter box put in it’s place. The other needs repair. Big downgrade!

Pool and waterslide.

Stayed in August 2025

The door to the room, the balcony sliding door and the exit building door were all difficult to open.

Parking and room location.

Stayed in August 2025

Breakfast was basically and unappealing. Beds not comfortable and room smelled musty. The bathroom was in sad shape either paint peeling.

Pool, hot tub and sauna were nice! Location to town was good.

Stayed in August 2025

Great that a breakfast was included. Breakfast is very simple but adequate.

Stayed in July 2025

We were at the end of the hotel-furthest away from the front desk. The outside door at the end is ALWAYS locked so we could not get in after walking the dogs and it made unloading the car difficult. I was not given a reason as to why that door was always locked but the others are not. That door is also extremely heavy. I actually was struck in the head/ear by the door and it left a significant bruise that took weeks to heal. I could not let my elderly mom use that door because it was too heavy for her and she could have been seriously injured if it struck her. My elderly mom could not get the room door open due to how heavy it was as well. The porch was a nice feature but the chairs out there were not comfortable at all. The front desk staff seemed to be very inexperienced. It took a really long time to check-in even though I was only the second person in line. When we checked out, the young man working the desk really messed up. He "checked me out" but he actually checked out the wrong room. I noticed the error while looking at my receipt on the way to the car and immediately returned to the desk. Obviously this is concerning when credit cards and financial information are involved. Ironically, when I returned to the desk the person trying to check out belonged to the room that he checked me out of. Eventually everything got straightened out after a significant delay. We did not need the elevator as we had requested a ground floor due to my disabled and elderly mom, but it was out of order. That seemed to be creating some difficulties for other guests. Also, the restrooms in the lobby (at least the women's restroom) was also out of order. Seems that they are not on top of maintenance issues. Finally, if you use the pool they have additional paperwork for you to fill out which greatly increases check-in times. Breakfast was a disappointment...no protein such as eggs.

The room was comfortable and we had plenty of space for two dogs and two humans. Everything worked as expected. The restaurant on site (not affiliated with the hotel) had good food and we enjoyed our dinner. The grounds are fantastic for walking a dog. Lots of green space and the river runs right behind the hotel. There was a beaver family that kept us entertained. The location is good...right on the highway (so you do get some road noise) and just a few minutes from the main town area.

Stayed in July 2025

There was housekeeping in the holidays at 5 pm it made it hard to get around the bins with the luggage cart.

We have stayed here multiple times and it has been good!

Stayed in July 2025

First floor is basically basement, my daughter and I didn’t quite feel safe.

Convenient

Stayed in July 2025

We were able to get a pet friendly room, which was great and hard to find. We were so happy they were able to accommodate this. Room, restaurant, pool, hot tub was all good. We would stay again.

Stayed in July 2025

Property is dated. We were here couple of years ago and it was in much better shape. It’s a shame they got rid of the Indian restaurant. One right now is quite average. We didn’t like the food. I would suggest to update the hotel website and take off the old restaurant menu selection link as it is misleading. Limited breakfast selection.

Property is very easy to access, right off the highway. Good sized rooms. Beautiful scenery around. Kids enjoyed the pool.

Stayed in July 2025

Tables were dirty and there was no sausages or scrambled eggs in the breakfast. Ceiling fan was hanging dangerously by the wires.

Good location

Stayed in July 2025

It was quite warm in the room. No good A/C Breakfast was OK-ish

Pool was nice

Stayed in July 2025

Breakfast was not good. Paper plates and plastic cutlery, fully self-serve (which is fine) but everything wrapped up in clingfilm and very narrow selection. Almost nothing with any nutritional value.

Great location, wonderful views of the mountains

Stayed in June 2025

The staff at the front desk was unapologetic after we were abruptly awaken from a fire alarm by accident the last morning of our stay. He was simply kind of rude when we brought it up and asked about it. The bath had pink mold all around it. I didn’t want to enter it at all. As well as our shower curtain was ripped.

We loved the view and the restaurant downstairs had very good food.

Stayed in July 2025

Breakfast was very basic and plastic cutlery and paper plates were not environmentally friendly.

Nice soft sheets and big beds. Good bathroom

Stayed in July 2025

Sooo much plastic, this is just not environmentally aware. The breakfast was so disappointing, the resort could spend a bit more, have proper cutlery and crockery and healthier options, or just not provide this meal

Great size room, location was great. Fernie is a typical Rocky mountain town. On Wednesday afternoons they have live music in the town, and we saw some great talent there

Stayed in July 2025