Reviews of Four Points by Sheraton Cambridge Kitchener, Ontario 3 stars

The breakfast was amazing, and the staff eager to help, the pool was a lot of fun for my kid, the room was clean and beautiful with lots of options on the tele.

The renovations (things that were just put in were falling apart—wall tiles, wallpaper), and I feel the cost should be reduced because of the state of things during the refresh. Also, I booked a smoking room online, and it turns out there wasn't any such thing at this location, so that sucked, I had to go to the parking lot to smoke. There's also no room service, I wish I'd known that prior to booking.

The breakfast was good, but should be for the high price.

The friend we travelled with stepped on a cockroach in his bathroom during the night and then found 100 little bugs eating it the next morning. Outside our room, the ceiling plaster fell down in the hallway. Both check in and check out agents were unfriendly.

The rooms was good size loved walk in shower the foyer was clean tidy lots room to sit and check in

I didn't like that my room smelled like burnt plastic and the alarm in my room went off from shower steam and room phone didn't work to call front desk so we had to go down to front desk ask for help to shot it off but it apparently it was old unit and had to put new one up ....

The accommodations were great and the bed was super comfy.

The noise from the heater kept waking me up. lol Very sensitive to noise I guess.

The hotel is clean and very well run. The property is being upgraded, so there were some minor issues that should not stop anyone from visiting this hotel. It was top-notch all the way!

The elevator and other small things were being upgraded, so some things were unavailable. Overall, this hotel is one of the best run I've seen.

Our room did not have heat for two of the three nights that we stayed

Very strong perfumy smell in lobby. Not so much thankfully in the room. The smell was strong and we’re told it was the floor cleaning products, For people with sense sensibility that could cause problems

Location and staff

Location

Beds could be more comfortable

convenient for me to stay. The room was nice, and I like the fact that I could get breakfast in the morning at the hotel.

Rooms could use some upgrades, and the parking lot is dark at night.

Not much

Booking for 2 Queen arrived no room available even though got notifications that my room was available

Room shower and close access to elevator was suitable for person with disabilities

Close to our venue , clean ,

Grounds untidy