Reviews of Four Points by Sheraton Cambridge Kitchener, Ontario This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
210 Preston Parkway, N3H 5N1 Cambridge, Canada
#9 of 17 hotels in Cambridge
Guests' ChoiceReview Score
Based on 128 hotel reviews
6.8Score breakdown
-
Cleanliness
7.3
-
Comfort
7.4
-
Location
7.5
-
Facilities
6.8
-
Staff
7.9
-
Value for money
6.3
-
Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: September 10, 2025
Marianne
United Kingdom8 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed
- • Stayed 1 night
Cold pool
Great breakfast
Stayed in September 2025
-
Reviewed: August 4, 2025
Justine
Canada3 Reviews6.0“It was fine”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The renovations (things that were just put in were falling apart—wall tiles, wallpaper), and I feel the cost should be reduced because of the state of things during the refresh. Also, I booked a smoking room online, and it turns out there wasn't any such thing at this location, so that sucked, I had to go to the parking lot to smoke. There's also no room service, I wish I'd known that prior to booking.
The breakfast was amazing, and the staff eager to help, the pool was a lot of fun for my kid, the room was clean and beautiful with lots of options on the tele.
Stayed in August 2025
-
Reviewed: May 27, 2025
Nicole
Canada26 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like that my room smelled like burnt plastic and the alarm in my room went off from shower steam and room phone didn't work to call front desk so we had to go down to front desk ask for help to shot it off but it apparently it was old unit and had to put new one up ....
The rooms was good size loved walk in shower the foyer was clean tidy lots room to sit and check in
Stayed in May 2025
-
Reviewed: December 30, 2024
Chambers
Canada2 Reviews8.0“Four Points is an amazing value!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
The elevator and other small things were being upgraded, so some things were unavailable. Overall, this hotel is one of the best run I've seen.
The hotel is clean and very well run. The property is being upgraded, so there were some minor issues that should not stop anyone from visiting this hotel. It was top-notch all the way!
Stayed in December 2024
-
Reviewed: October 17, 2024
Nicole
Canada10 Reviews8.0“Good”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Location and staff
Very strong perfumy smell in lobby. Not so much thankfully in the room. The smell was strong and we’re told it was the floor cleaning products, For people with sense sensibility that could cause problems
Stayed in October 2024
-
Reviewed: September 4, 2024
Tammie
Canada12 Reviews3 helpful votes7.0“Nice hotel with good location”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Beds could be more comfortable
Location
Stayed in September 2024
-
Reviewed: September 2, 2024
S
Canada3 Reviews1 helpful vote8.0“Nice Stay”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Rooms could use some upgrades, and the parking lot is dark at night.
convenient for me to stay. The room was nice, and I like the fact that I could get breakfast in the morning at the hotel.
Stayed in June 2024
-
Reviewed: May 30, 2024
Mahmoud
Canada17 Reviews7 helpful votes8.0“Decent for temporary stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
Pool chlorine was too much, elevator was noisy and other one not functional, originally assigned room on 3rd floor that didnt have functional TV and alarm clock. But the front desk resolved all the issues and assigned a good room.
Front Desk was always very helpful and polite, accomodating and easy to deal with. Room on 6th floor was great, overall i think it was nice hotel.
Stayed in May 2024
-
Reviewed: April 11, 2024
Nikki
Canada1 review6.0“Overall it was fine, but was not as nice as the pictures portrayed it to be.”- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
It did not quite meet expectations as far as matching the pictures, and the pool was closed which was one of the reasons it was booked - would have been helpful to be notified if the pool was not functional ahead of time. Also, bathroom did appear to have some mold and the grout was extremely dirty.
Stayed in April 2024
-
Reviewed: December 19, 2023
Nicole
Canada10 Reviews6.0“It could have been better”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We found that the maintenance of one elevator was not done. The quality of food as gone down (the morning buffet) Still serving cantaloupe when they is an outbreak of salmonella.
The convenience. Close to family
Stayed in December 2023
-
Reviewed: November 1, 2023
Corry
Canada8 Reviews1 helpful vote8.0“Fine”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Seemed a little worse for wear. Crusty carpet and a shower that was almost unusable
Location
Stayed in October 2023
-
Reviewed: October 20, 2023
Jennifer
Canada20 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Way too expensive. We are returning to this area next month and booked a different hotel.
Convenient location.
Stayed in October 2023
-
Reviewed: August 27, 2023
Camilo
Canada33 Reviews4 helpful votes8.0“Great service but too expensive for what it is.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Price / Value - the rate was quite high for a property at this location (highway hotel) with limited amenities or nearby attractions. No breakfast included neither so It makes no sense.
Was clean and service personnel where attentive and supportive
Stayed in August 2023
-
Reviewed: July 5, 2023
Stacey
Canada2 Reviews8.0“We had a great time and would come back again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was no duvet in the room and the microwave didn’t work
Location Close to restaurant Close to wedding at Roseville Estates
Stayed in July 2023
-
Reviewed: June 30, 2023
Sergio
Canada11 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The fact when I checked out, I wasn't able to have breakfast.
The room was decent.
Stayed in June 2023
-
Reviewed: June 26, 2023
Julie
Canada5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The beds were too hard and pillows too soft
The facility was clean, the staff were great.
Stayed in June 2023
-
Reviewed: June 24, 2023
Wencheng
Canada7 Reviews6.0“不太好”- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
There is a trolley Charging station in the hotel description, which is actually a socket, and there is only one.
I am quite satisfied with the service.
Stayed in June 2023
-
Reviewed: May 20, 2023
Trish
Canada7 Reviews1 helpful vote7.0“overall a good location to stay. Yes, I will return.”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I was hoping there would’ve been 24 hour coffee available in the lobby. And that there would’ve been a free continental breakfast included with the room.
friendly staff,clean  and reasonably priced
Stayed in May 2023
-
Reviewed: May 1, 2023
Meaghan
Canada4 Reviews1 helpful vote8.0“decent stay but fresh air in the room would be nice”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
slow elevator and room needed some airing - it’s unfortunate I couldn’t open a window as the air was VERY stale
close to the highway
Stayed in April 2023
-
Reviewed: March 25, 2023
Lise
Canada1 review8.0“Overall it was very nice.”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The parking lot is too small. The snow removal was POOR. Snow between every car making it a slip and fall hazard. I was shocked that it was so poorly maintained considering the possibility for the company getting sued.
The size of the room and being right off of the 401
Stayed in February 2023
-
Reviewed: March 19, 2023
Haughton
Canada2 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
That I wasn't told that the rest of the hotel was occupied by hockey teams
Overall cleanliness
Stayed in March 2023
-
Reviewed: March 16, 2023
Rob
Canada2 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
no free breakfast
clean room, very good shower water pressure
Stayed in March 2023
-
Reviewed: March 10, 2023
Trish
Canada7 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Overall a great place.
Stayed in March 2023
-
Reviewed: October 7, 2022
Ojong
Canada1 review8.0Very Good- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The services
The location was good
Stayed in September 2022
Guests also reviewed these properties:
-
Alpino HotelBuenos Aires, Argentina
-
Astron St Moritz by NobileSão Bernardo do Campo, Brazil
-
HubertushofLatschach ober dem Faakersee, Austria
-
Whanganui River Top 10 Holiday ParkWhanganui, New Zealand
-
106. Ocean B&BHualien City, Taiwan
-
Moja AccommodationKaunas, Lithuania
-
The Royal Cancun All Villas ResortCancún, Mexico
-
Stary Rynek 24Poznań, Poland
