Reviews of Four Points by Sheraton Penticton at the Convention Centre
903 Vernon Avenue, V2A 1P8 Penticton, Canada
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewI travel a lot. Beds here are stand out comfortable! Rooms are clean.
Inside coffee machine not very clean, no room service had to go down to pickup order. Could not use the free wine voucher even though I walked down to pick up food.
Dear Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you found our beds exceptionally comfortable and our rooms clean — that means a lot to us. I am very sorry, however, to learn about the coffee machine not being up to standard, as well as the inconvenience of having to pick up your order rather than enjoy in-room service. We will be addressing both points with our team to ensure a smoother experience moving forward. You also mentioned a complimentary wine voucher. May I kindly confirm where this was provided? At our property we do not offer such a voucher, and I’d like to ensure there’s no confusion or that you weren’t unintentionally inconvenienced. We look forward to welcoming you back soon and providing you with an even better experience. Warm Regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you found our beds exceptionally comfortable and our rooms clean — that means a lot to us. I am very sorry, however, to learn about the coffee machine n… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewlocation
Hello Wayne, Thank you taking the time your experience with us, I see you enjoyed our location.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewComfortable beds
Maze to get into check-in and to the elevator. Needed a bigger parking lot. Rooftop restaurant did not meet my expectations. The view was nice, just not the food. Stick to the pizza if you go, and the nachos looked good, too. Do not order ribs way too much generic bbq sauce and dry. My Cesar salad had a yucky leaf in it. At least they took my meal off the bill.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGreat staff and loved Palmer. Food and staff were amazing 😁
Can clearly hear running around above our floor.
Dear Nancy, Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear you enjoyed your time at Palmer — our culinary and service teams will be so pleased to know their efforts made a positive impression. We also appreciate your note about the noise from the floor above. We understand how important a quiet, restful environment is, and your feedback helps us continue to look at ways to improve the overall guest experience. We hope to welcome you back again soon and will do our best to ensure an even more comfortable stay. Warm regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear Nancy, Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear you enjoyed your time at Palmer — our culinary and service teams will be so pleased to know their efforts made a… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewBreakfast was good and the room was nice.
The check in employee was on the phone when we arrived and did not acknowledge us for a long time. The people above us were very loud both in the later evening and early morning.
Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed the breakfast and found your room comfortable. However, I’m truly sorry to learn about the lack of acknowledgment during check-in and the noise disturbance from the room above. What you described is not the level of service we strive to provide, and I sincerely apologize for the inconvenience. Please know that your comments have been shared with our front office team as part of our ongoing efforts to improve guest interactions and responsiveness. We’re also actively looking into ways to better manage noise concerns to ensure a more restful experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed the breakfast and found your room comfortable. However, I’m truly sorry to learn about the lack of acknowledgment during check-in a… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewClose to the venue I was visiting
Dear Guest, Thank you for your kind words — we’re so pleased to hear that you found our hotel clean, comfortable, and ideally located for your visit! It’s wonderful to know that everything from the facilities to the service met your expectations. We also appreciate your score and take note of the slightly lower rating for value. We continuously review our offerings to ensure we’re delivering great experiences at a fair price, and your feedback helps guide those efforts. We hope to have the pleasure of welcoming you back again soon. Warm regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear Guest, Thank you for your kind words — we’re so pleased to hear that you found our hotel clean, comfortable, and ideally located for your visit! It’s wonderful to know that everything from the facilities to the service met your expect… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewNew and clean
Too expensive
Dear John, Thank you for your recent stay and for sharing your feedback. We’re thrilled to hear you enjoyed our clean and modern facilities, and that our team made a positive impression. Your kind words about the hotel’s comfort, cleanliness, and location mean a lot to us. We also understand your comment regarding value. We are always striving to ensure our rates align with the quality and experience we offer. Your feedback helps us stay mindful of that balance. We hope to welcome you back again soon, and thank you again for choosing to stay with us. Warm regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear John, Thank you for your recent stay and for sharing your feedback. We’re thrilled to hear you enjoyed our clean and modern facilities, and that our team made a positive impression. Your kind words about the hotel’s comfort, cleanlin… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewOverpriced
Dear Dhia Eddine, Thank you for taking the time to share your thoughts following your recent stay with us. We’re glad to see your overall experience was positive across all key areas, though we note your comment regarding value. We understand how important it is to feel a stay offers good value, and your feedback is appreciated as we continue to evaluate our offerings. We hope to welcome you again in the future and have the opportunity to exceed your expectations. Warm regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear Dhia Eddine, Thank you for taking the time to share your thoughts following your recent stay with us. We’re glad to see your overall experience was positive across all key areas, though we note your comment regarding value. We unders… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation was ideal for my requirement to be at the Convention Centre. Restaurant was very good. Staff were courteous and professional.
Dear Guest, Thank you so much for your perfect score and kind words. We’re thrilled to hear that your visit was one of the best you’ve had in Penticton, and that our location, restaurant, and team contributed to your experience. It’s especially rewarding to know our proximity to the Convention Centre was convenient for your needs, and that you found our staff courteous and professional. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Warm regards, Aditya Bhardwaj General Manager Four Points by Sheraton Penticton
Dear Guest, Thank you so much for your perfect score and kind words. We’re thrilled to hear that your visit was one of the best you’ve had in Penticton, and that our location, restaurant, and team contributed to your experience. It’s espe… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewWas a nice and clean the staff was great
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewI stayed there for the location close to The event center. 6-minute walk, perfect. Don't have a bad thing to say about it.
Like every hotel you need better cream and sugar for the coffee in the morning.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewCouldn't get in right away as was booked up so went elsewhere but got a call shortly after that a table was available which was appreciated.
all good
Dear McComb, Thank you for the great 9/10 rating and for sharing your experience with us! We’re glad to hear everything was to your satisfaction and truly appreciate your patience during the brief wait. I’m happy our team could follow up quickly and get you accommodated—it’s always our goal to make things as smooth as possible. We’re grateful for your kind words and look forward to welcoming you back to Four Points by Sheraton Penticton at the Convention Centre! Warm regards, Piyush Juneja General Manager Four Points by Sheraton Penticton at the Convention Centre
Dear McComb, Thank you for the great 9/10 rating and for sharing your experience with us! We’re glad to hear everything was to your satisfaction and truly appreciate your patience during the brief wait. I’m happy our team could follow … Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewHere for hockey showcase. Super friendly and helpful staff. Helped guide us when the lot was over full because of the concert this weekend. Always a smiling face and offering help if we looked lost. Never heard the other guests, quiet and restful. Thank you for a wonderful stay.
Dear Jennifer, Thank you for the perfect 10/10 rating and for taking the time to share such kind words! We’re so pleased to hear that your stay during the hockey showcase was a positive one. Our team is thrilled to know they could make your experience smoother—especially during a busy concert weekend. It’s wonderful to hear that you found the atmosphere peaceful and the service helpful throughout. We truly appreciate your feedback and look forward to welcoming you and your family back to Four Points by Sheraton Penticton at the Convention Centre for your next visit! Warm regards, Piyush Juneja General Manager Four Points by Sheraton Penticton at the Convention Centre
Dear Jennifer, Thank you for the perfect 10/10 rating and for taking the time to share such kind words! We’re so pleased to hear that your stay during the hockey showcase was a positive one. Our team is thrilled to know they could mak… Show more