Restaurant was average for dinner, we did Starbucks for breakfast

Wonderful location with spectacular views of glacier. Complementary cocktail hour when we arrived!

Stayed in July 2025

You pay for the location.

The location was absolutely incredible. You can't beat that. Staff was excellent and helpful. Loved it.

Stayed in July 2025

The restaurant had a very limited menu & the breakfast times were also limited, the parking was very confusing between the hotel & the discovery centre.

The room was awesome! We could watch the glacier change over the evening from our beds! Beds were very comfortable & couldn’t get a better location.

Stayed in July 2025

That fact you don’t have a tesla supercharger on site. It distracts alot of people from staying there. We had to turn back halfway and do a full charge in jasper and come back by midnight for check in. Very upsetting and we probably not come back.

How close it was to our tour

Stayed in June 2025

We had an enjoyable stay here until we were by a young guy supervising bus arrivals. We happened to walk the wrong way but were already at the door to the hotel and perfectly safe. There were no signs saying no pedestrians. He abused us at the top of his voice in front of queues of people and then tried to justify his abuse to those standing around. We were totally shocked and very upset , We’d just had a great morning on the glacier and we are now totally upset. We could not believe that our peace could have been so badly disrupted. Could he not have not come over to us calmly and explained the situation. The thing is we were safe and we would never be back. So why did he bother? As guests of the hotel, we felt very badly treated. The employee in question initially did not show us due respect and towards the end of his tirade towards us and others waiting for a bus, I let him know that we were unhappy with his behaviour.

Location and most staff. One supervisor did not deal with our issue appropriately- no apology and simply ‘gaslighting’ us.

Stayed in June 2025

Needs an option for getting snacks & drinks off hours. ATM

Stayed in May 2025

The restaurant is not what we expected for a hotel that is charging 5 star prices. The staff made up for this by being friendly and providing great service.

The location is marvelous. The view towards the glacier is magnificent and the room was comfortable and clean.

Stayed in May 2025

Was quite expensive for what you got. Rooms advertised as for 2 even though more could have fitted in the room (we didn’t need to book the 2 rooms for the 4 of us).

Great views of the Athabasca Glacier and easy to take the early morning tours. Rooms were large and could have easily fitted 4 people in our room.

Stayed in September 2024

Aircon temp is set by the management. if you're too hot or too cold you can't adjust the room temperature. A $200 bond seems excessive for a one night stay. No cheaper options for food other than expensive restaurants. A small grocery section in the shop would be a good idea.

Beautiful setting, bed was comfortable, room was clean. Complimentary Happy Hour was nice but the gin was barely noticeable in the drinks.

Stayed in September 2024

It was quite pricey, but there are no other options around.

Very clean and comfortable room. Had lots of extras - ice soaps, yoga mat, robes, and an excellent view of the glacier. Good coffee machine in the lobby that is self serve.

Stayed in September 2024

Felt noisy at night with staff moving trolleys

Very good location

Stayed in September 2024

Temperature in room cold as thermostat restricted.

Location superb. Restaurants on site. Room clean and beds comfortable Great views and facilities.

Stayed in September 2024

The accommodation was overly priced for what you got. The room felt like a dorm room. Nice enough. The noise from the hallway was very loud. Unless you got a room with glacier view, the views from the back side of the lodge were ugly. Our room looked on to the garbage and storage area of the lodge. Not quite worth the money spent on accommodation.

The location of this property is absolutely stunning although the location of our actual room was absolutely horrible. The view from our window was ugly. We backed on to the back where we could see the garbage and storage of the lodge.

Stayed in May 2024

Parking lot too far

Except for the lobby facing the glacier, which is a selling point, the rest is too ordinary.

Stayed in June 2024

Food at the resturant not that great quality

Great location for Columbia Icefield Adventure with nice view at the lobby with cocktail cheese reception

Stayed in May 2024

Awesome stay. All went well. Convenient and great location.

Stayed in May 2024

Extremely disappointed. hugely dissatisfied given the money we had paid. This was to be a significant wedding anniversary celebration. Our room had a view of the garbage bins. No opportunity to upgrade when we asked staff. When my husband checked on line there were rooms with a view available. We did get a change of room to look over the glacier, the room smelt of mold and some of the shower products hadn't been refilled, also a towel with a rip in it! The check in area is the glacier view lounge. Charcuterie board and cocktails. Fabulous charcuterie board, cocktailsl was awful. We had no privacy from staff as this was also check in area. Later a Chinese Family set up a full blown buffet in the only lounge area which sent us bk to our room. The staff were more focused on the non paying guests on a marketing property familiarisation. We do stay at luxury properties and this experience was not great. Altitude restaurant we had good service, food nice but not outstanding

The view and location . That's where it stopped.

Stayed in May 2024

The price seemed excessive for the quality of the room, but the location right across from the glacier is what you pay for.

Excellent location and the restaurant is good.

Stayed in October 2023

Right next to the glacier, amazing views and interior decoration.

Stayed in October 2023

Beautiful view

Stayed in September 2023

The room was cold and not adjustable (which I see many others have fed back already so a shame it hasn’t been fixed), hotel was showing wear and tear - dirty corridors, and the water pressure was terrible.

The main draw for this hotel is the wonderful location at the glacier. The room was large and bed was comfortable.

Stayed in September 2023

directly facing the glacier and will have discount for activities around glacier

Stayed in September 2023

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Location

Stayed in September 2023

check in & out were both very slow, room was also extremely cold (centralised heating, would not recommend doing it that way), door heavy but seems to have backfired since we could hear others' doors slam (as well as when they walked and talked in the corridor)

location was great (2/3 of the way from banff to jasper is a nice stop point), amenities were great (restaurants, gift shop), included tours were value for money & superbly private (unlike other public tour timings), parking was on-site and plentiful

Stayed in September 2023