Reviews of Grand Inn & Residence- Grande Prairie 3 stars

Beautiful suites Full kitchens Large fridges King size beds

Great space and very good value

Cleaning daily would be nice, had to take out my own trash every night

Rooms were good.

We have stayed here before, and have always loved it.

Our stay was 5 days. We were there for an 80th Birthday. The elevator broke down on the 2nd day. We booked this hotel, so we could host some family time. When we contacted the front desk, it was like we inconvenienced them. The elevator temporarily worked the day it broke down, and the girl at the desk asked if I was happy now. My husband has a pace maker, and I have osteoarthritis in my knee and back. They told us that the elevator company wouldn’t be in until Monday. Then on Monday we were told that they were waiting for a part. We were finally offered a room on the main floor on Monday. On Saturday, We asked to speak to the GM. We were told that she was on holidays. When we went to the Delta for breakfast we noticed that she was also the GM for that hotel. We asked to speak to her, and we were told that she went home sick. We have asked for compensation for the inconvenience, and I have sent an email to the GM, only to be ignored.

I loved the beds they were very comfortable, had a great sleep. The room was spacious and the soundproofing was nice as I had my2 children and 11mnth baby who's teething right now ...

This place dosnt offer the option for a cash deposit, it's understandable but I feel in today's age every hotel should make that more clear weather or not they accept cash or not for deposit as I had pre paid for the room thinking my koho card would be accepted as it has in other hotels ... To find upon arrival that. They don't accept koho cards ...had to scramble to find someone to use their card for the room.. and I also understand that they have their reasons for not taking cards over the phone ... But it was a stressful moment trying to find a friend that was able to put their credit card on it in person... Once that was sorted though it was a pleasant stay and I'm greatful for the experience :)

Loved how spacious and clean it was.

Doesn't have breakfast.

Good location, comfortable apartment.

There were 4 of us that booked 2 bedroom and 2 bathrooms. There was only 1 wine glass and 3 coffee mugs. Attention to details in this regard should be worked on.

Nothing

My family and I traveled 300km for my little girls birthday. I paid for the room prior to travelling through booking.com. when we reached the destination I discovered that I had forgotten my visa in my pants at home. I knew the number and everything for it. No matter what, this hotel clerk would not check us in. Without the physical card, she would not check us in. Our whole weekend was ruined and my daughters birthday, because I made a human error and forgot my visa. What a despicable hotel, with despicable workers. Unbelievable to do that to a family. Also no refund given to me. So not only did my family and I have to return and cancel all of our plans, but inwas also out the money for the room. I cant even describe what an absolute bullshit hotel this is.

Family friendly

Lights in the hallway… I find it very dim

Very clean and beds were the best ever had!

With 2 bedrooms and four people we had to ask for hand towels and face cloths for four not two as well as extra glasses and some silverware, as well as Kleenex and some sulverware. Extra dish towels would be great too.

Kitchen is large which is what I needed. Bedrooms were great for two families.

Beds were a little soft for my preference. Lighting in all rooms is very dim. Difficult to work in the kitchen. It was also difficult to do hair and makeup in the bathroom due to dim lighting.

Good location and 2 bedroom apartment was good to have with multiple family trip.

No water dispenser, only a vending machine on the 3rd floor. No continental breakfast and pool was located in Delta Hotel next door.

Welcoming persons at the front desk.

We were missing a shower curtain for our shower/bathtub.