Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. Ontario hotel reviews
  4. Waterloo hotel reviews
  5. Reviews of Hampton Inn & Suites By Hilton Waterloo St. Jacobs

Reviews of Hampton Inn & Suites By Hilton Waterloo St. Jacobs This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

55 Benjamin Road, ON N2A4G8 Waterloo, Canada

#3 of 7 hotels in Waterloo

Guests' Choice

Review Score

Based on 1298 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.4

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: September 7, 2025

    8.0
    Overall very good. Would stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    The breakfast coffee tasted like water.

    The room was clean and comfortable and good temperature control. Nice bathroom.

    Stayed in September 2025

  • Reviewed: September 5, 2025

    9.0
    Great stay! Excellent room! In general, we had a fantastic stay!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The ONLY thing I did comment on to the staff while there was the coffee. They have a sign that says 24/7 coffee, yet it wasn’t true…Also, when it was brewed - it was terrible! So weak. I’m also a huge fan of real cream - not that chemical additive (CoffeeMate)…oh well, luckily there was a Timmies and a McDonalds close by!

    Bike paths are right beside hotel. Excellent location. Very clean. Very nice looking hotel.

    Stayed in September 2025

  • Reviewed: September 2, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price I see the price drops soon ..they are gouging for the season and location

    The place was clean and the staff was friendly found the price a little stiff . The breakfast was top knotch

    Stayed in August 2025

  • Reviewed: September 1, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast food selection was very poor. This was not the first time staying in this hotel, and the breakfast food variety was always better.

    This was a family trip. My family and I were very surprised by the size of the room. The room was very big, with a lot of space, comfortable beds and sound isolation.

    Stayed in September 2025

  • Reviewed: August 31, 2025

    7.0
    We would stay again the hotel was nice but request different pillows
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was clean location was great our room was very nice. The pillows on the bed were terrible. Because of the pillows neither one of us got a good sleep.

    The breakfast was average for hotel nothing special

    Stayed in August 2025

  • Reviewed: August 30, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It was close to the farmer's market, which had amazing produce. Super clean hotel. Awesome breakfast and dining area.

    Stayed in August 2025

  • Reviewed: August 29, 2025

    8.0
    Very Good
    • Couple
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Had to leave early but got charged full price for last night.

    The breakfast was really good, variety both days we were there. Spacious room and comfy beds. Was on an upper floor but Elevator was quick. Clean.

    Stayed in August 2025

  • Reviewed: August 28, 2025

    8.0
    Good for the money
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice clean place. We had a view of a corn field. Smell outside from field. But still nice place.

    Stayed in August 2025

  • Reviewed: August 27, 2025

    7.0
    Good location; hygiene can be improved
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Beddings caused itchiness; no slippers provided

    Conveniently located. Clean in general.

    Stayed in August 2025

  • Reviewed: August 25, 2025

    10
    Great Stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There isn’t anything I didn’t like about the property itself.

    Perfect location. Walking distance to St.jacobs market and all the other shops in between.

    Stayed in August 2025

  • Reviewed: August 23, 2025

    9.0
    This stay was a travel layover but quite enjoyable.
    • Business trip
    • Group
    • King Studio Suite - Non Smoking
    • Stayed 3 nights

    N/A

    Location was near tourist attractions (i.e., Farmer's Market, Train). The hotel is stylish and contemporary. The laundry facility is an added bonus.

    Stayed in July 2025

  • Reviewed: August 23, 2025

    9.0
    Its a fair service for the value.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The quality of food in the breakfast could have been better

    It was clean. The bed comfortable beyond expectation.

    Stayed in August 2025

  • Reviewed: August 23, 2025

    10
    Will be staying here again if I ever have a reason to come back.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 5 nights

    The breakfast was great. The 24/7 free tea, and coffee was great. Staff very welcoming. There was a guitarist one of the nights in the lobby restaurant and was wonderful. Had a complimentary tea and sat in the main area and listened. Very welcoming for someone traveling alone.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    10
    My husband and I really enjoyed our stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really.

    Very good

    Stayed in August 2025

  • Reviewed: August 19, 2025

    9.0
    Wonderful
    • Business trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee weak

    Room was comfortable and clean. Breakfast tasty. Electric charge for my car was no problem.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    8.0
    Great hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Went to get tea many times and was empty

    The gym facility and friendliness of staff

    Stayed in July 2025

  • Reviewed: August 16, 2025

    10
    Best value for a great hotel in a perfect location!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing!

    This is the nicest hotel we’ve stayed at for years! Feels new, with bright fresh colours, and good sized rooms. Comfortable bed. A walk-in shower! No tub to climb into! Good sized bathroom with counter space for things. Was not expecting a bar, and light food! We had pizza and drinks late afternoon. The breakfast was far beyond what we expected…eggs, sausages, pancakes,etc. Delicious. Such great value in a bustling area. The theatre was right across the street. Couldn’t have been better!!

    Stayed in August 2025

  • Reviewed: August 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Limited options on the breakfast buffet and no daily housekeeping services.

    The location was convenient to everywhere we wanted to go, and our accommodations were spacious, quiet, and clean.

    Stayed in August 2025

  • Reviewed: August 14, 2025

    10
    Good value for the money!
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    nothing really to point out. loved everything.

    Neatness of the entire hotel, sympathy of the staff. easy to do business with. Bar/dinning very decent.

    Stayed in August 2025

  • Reviewed: August 13, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable and clean rooms, reasonably priced bar/restaurant, good breakfast, nice fitness centre. Overall a very pleasant stay!

    Stayed in August 2025

  • Reviewed: August 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to keep getting room keys activated...?

    Everything was good!

    Stayed in August 2025

  • Reviewed: August 10, 2025

    10
    Short
    • Business trip
    • Solo traveler
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are little ants in the washroom

    Location, rooms and cleanliness

    Stayed in July 2025

  • Reviewed: August 6, 2025

    7.0
    Very good quiet location but the house keepers can do better on room cleaning.
    • Leisure trip
    • Group
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 10 nights

    Had to be calling the housekeepers to clean the room after days, not good enough.

    The breakfast was okay with few choices though.

    Stayed in June 2025

  • Reviewed: August 6, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Long lineups at checkin on both days that we stayed (only one staff member working the desk at a time). Bathroom in room could have been cleaned better. One of the ice machines was Out of Order. Pool water temperature was way too hot and seemed overly chlorinated. Front desk staff appeared unhappy and not very friendly. Front foyer mat was very dirty.

    Parking was ample and well lit at night. Bed area in room was clean. Nice fitness area. Pool feature was appreciated. Breakfast options were good. Housekeeping staff were friendly.

    Stayed in August 2025

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!