Reviews of Hampton Inn & Suites by Hilton Calgary University NW 3 stars
2231 Banff Trail Northwest, T2M 4L2 Calgary, Canada
Loading
Guests also reviewed these properties:
Havelock, United States
Trabzon, Turkey
Gura Humorului, Romania
Willemstad, Curaçao
Godshill, United Kingdom
Kuching, Malaysia
Utica, United States
Carita, Indonesia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean, spacious room. Quiet ac unit. Ample covered parking. Many choices for breakfast .
Only 1 elevator working. Lumpy thin pillows. Mattress could be turned or replaced.
Dear Carol, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the cleanliness and spaciousness of your room, the quiet AC unit, ample parking, and breakfast options. We apologize for the inconvenience caused by only one elevator being in service and for any discomfort with the pillows and mattress. Your comments have been shared with our team as we continue to improve our guest experience. We hope to welcome you back in the future for an even more comfortable stay.
Dear Carol, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the cleanliness and spaciousness of your room, the quiet AC unit, ample parking, and breakfast options. We apologize for the inconvenience cau… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was fantastic. But I was told by a person who had been staying there for a few days that the day that I had breakfast was the best day. The rooms are updated and clean. Staff is very friendly. The location was great for me because it was close to university where I had taken my daughter for school.
The pool was closed. Wasn’t an issue for me, but anybody travelling with a family hoping to stay there for the waterslide, would be disappointed.
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness, spacious rooms, friendly staff, and fantastic breakfast. We appreciate your understanding regarding the temporary pool closure and the waterslide being unavailable during your stay. It’s great to know our location worked well for your visit to the university. We hope to welcome you and your family back in the future for an even more complete experience once our pool amenities are fully available.
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness, spacious rooms, friendly staff, and fantastic breakfast. We appreciate your understanding regarding the temporary pool closure and the watersli… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWithin walking distance to where we wanted to go
All the hidden renovations
Dear Gerald, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the ongoing renovations during your stay. We understand how this may have impacted your experience, and we appreciate your suggestion about providing clearer information on booking sites. We are glad you found our location convenient, and we hope you will consider staying with us again in the future once the renovations are complete so we can provide a fully improved experience.
Dear Gerald, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the ongoing renovations during your stay. We understand how this may have impacted your experience, and we appreciate… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewUnder renovations Carpet old and folding Pool was closed Paint smell in the halls and hot
Breakfast Location was great Room was clean and spacious Staff was great Lots of snacks and clean towels
Dear Virginia, Thank you for sharing your feedback and for your kind words about our staff, breakfast, and overall value. We’re glad to hear you enjoyed your stay despite the ongoing renovations. We appreciate your comments regarding the carpet, pool closure, and paint odor. Please know that these updates are part of our efforts to improve the property, and we hope that future visits will be even more comfortable and enjoyable. We look forward to welcoming you back soon!
Dear Virginia, Thank you for sharing your feedback and for your kind words about our staff, breakfast, and overall value. We’re glad to hear you enjoyed your stay despite the ongoing renovations. We appreciate your comments regarding the … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Renovations don't bother me. Hallways are nice, love the wallpaper and carpet colors. Parkade was a very nice addition, spacious and safe. My room was very clean and welcoming. Guest room hallway doors are beautiful. Lobby was impressive, 2 large elevators made almost zero wait times. breakfast was delicious. 99% of staff were very accommodating and friendly. I appreciate that alot.
- Ptac was a little too big for the room, within a minute of heat I'm too hot, or vise versa I'm freezing. I was unable to adjust the vents to direct upwards, Not a huge deal at all I'm being very picky. Maybe I didn't push hard enough, I didn't wanna break them. more of an opinion not a real issue. - 3rd floor hallway carpet need to be fixed as it's damaged, stretched, lumpy and a tripping hazard. Looks rough in that spot. (Middle area) - shower head lacked, toilet did not flush without holding lever. - Door closers on multiple guest room doors and stairwell door near my room was extremly loud, Clank then a huge bang of the door slamming all night. They need adjusting on the arm. Swing/latch need to be tightened to slow down the door. My room especially was bad, I slowly closed the door to not disrupt anyone. - Engineering left a crowded paint cart on 3rd near elevator unattended for multiple hours, with alot of spilt paint thinner all over top of cart. Doesn't bother me, but my wife and other guests had a hard time breathing as it was very strong. -At roughly 3:30am on Aug 21 we arrived back at the hotel, we needed a drink. Audit staff member was sleeping in the back office. Me and my wife were quite loud and tried 4-5 times to wake him respectfully. This didn't bother me either as I can relate and it's was a bit funny, the only way I could wake him was using the lobby phone to ring FD. He woke quickly. He was accommodating so I quickly forgot about this incident. Honestly was not the biggest deal. It happens. The part that really bothered me was the next evening around 1:30am on Aug 22. we went down to the lobby to receive our Uber eats order. While sitting in the lobby the same front desk worker appeared to be checking in 2-3 people. My Uber delivery driver was very confused and did not see us sitting in lobby waiting, so he approached FD staff member and interrupted to ask if he knew of anyone waiting for...
Dear Daniel, Thank you for taking the time to share such a thoughtful and detailed review of your stay with us. We are delighted to hear that you enjoyed the cleanliness of your room, the welcoming atmosphere, our convenient location, breakfast, and the friendliness of our staff. Your kind words about our property and amenities mean a lot to us. We also greatly appreciate your honest feedback regarding areas for improvement. Your comments about the room heating system, hallway carpet, plumbing, door closures, and the overnight staff experience are very helpful. Please know that we are addressing these concerns with our maintenance and management teams to ensure a better guest experience moving forward. It’s wonderful to know that, despite these challenges, you and your wife still found many positives in your stay. We truly value your feedback and look forward to the opportunity to welcome you again for an even better experience.
Dear Daniel, Thank you for taking the time to share such a thoughtful and detailed review of your stay with us. We are delighted to hear that you enjoyed the cleanliness of your room, the welcoming atmosphere, our convenient location, brea… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was super good, me and my family enjoyed it.the lady who was looking after it was very good,so thank you to her
That we had to go to the other hotel for swimming.
Dear Jonathan, Thank you for sharing your experience and for rating us so highly. We’re delighted to hear that you and your family had a happy stay, enjoyed the breakfast, and felt well taken care of by our team. Your kind words about our staff, especially the breakfast attendant, mean a lot and will be shared with them. We also appreciate your feedback regarding the pool access, and we understand it may have been inconvenient. We hope to make future stays even more enjoyable. We look forward to welcoming you and your family back again!
Dear Jonathan, Thank you for sharing your experience and for rating us so highly. We’re delighted to hear that you and your family had a happy stay, enjoyed the breakfast, and felt well taken care of by our team. Your kind words about our … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe facade was under reno's as well as the pool area, but we were offered the use of the pool next door, (We declined). The building was clean, neat, well organized. Desk staff were prompt, helpful, and efficient. Room was not quite ready when we arrived, but we were offered coffee in the lobby while the staff did the final touches to our room. Room was neat, clean, and smelled nice. It was exactly as requested, twin queen beds. Beds were very comfortable, pillows (4) were perfect. Room had a mini fridge and an almost new smart TV. Bathroom was neat and clean, with shampoo, cond, and body wash supplied. Everything worked great. We were joined by one of my children for the stay, we a little disappointed we were charged an additional $15.00 for her to park in the parkade. The complimentary breakfast was excellent, hot, very tasty, with the exception of the scrambled eggs. There was plenty of seating in the breakfast area, and was monitored by staff that were both friendly, and helpful. (Well done). Check out was fast, and efficient. Overall, I felt these people were really trying to maintain an excellent place to stay. I would say they succeeded, in my family's opinion. Well done, I will see you all again.
Drop the $15.00 sur charge for the additional vehicle. Seem rather chippy. otherwise, excellent.
Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear you enjoyed the comfort of your room, the cleanliness of our facilities, and the friendly service from our team. It’s great to know you found breakfast satisfying and our staff accommodating throughout your visit. For clarification, our rooms are guaranteed to be ready for check-in at 4:00 PM, though we always do our best to accommodate early arrivals whenever possible. We also have a $15 fee for a second vehicle, as parking space is limited. We truly appreciate your feedback on this and will share it with our management team for review. It was a pleasure hosting you and your family, and we hope to welcome you back again soon!
Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear you enjoyed the comfort of your room, the cleanliness of our facilities, and the friendly service from our team. It’s great to know you found breakfa… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery happy with our booking
The pool was closed
Thank you for your wonderful review! We’re so glad you had a great stay and were happy with your booking. We appreciate your understanding with the pool closure and hope to welcome you back again once it’s reopened.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation access to train service. Breakfast was ok, more fruit would have been ideal. Room was clean & comfortable.
There was a small table with 2 chairs to use around breakfast area. The table was not ideal especially with the 2 chairs, you couldn't sit properly to eat breakfast or even to relax.
Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-suited for your stay, and that you enjoyed the convenience of the train access and reliable Wi-Fi. We appreciate your comments regarding the breakfast selection and seating arrangement. Your suggestion for more fruit and improved table setup is very valuable, and we’ll certainly review this to enhance the comfort and experience for our guests. We hope to welcome you back again soon!
Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-suited for your stay, and that you enjoyed the convenience of the train access and reliable Wi-Fi. We appreciate your … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewWe enjoyed our stay here, the unfortunate part was they were doing renos. Wasn't really able to use some of the facilities that we were expecting.
The late notification of facilities not working.
Thank you for your feedback. We’re glad you enjoyed your stay and appreciated our staff and comfortable beds. We apologize for the inconvenience caused by the ongoing renovations. Please note that information about the facility closures was shared on the day you booked, though we understand it may still have impacted your experience. We truly appreciate your understanding and hope to welcome you back once the upgrades are complete.
Thank you for your feedback. We’re glad you enjoyed your stay and appreciated our staff and comfortable beds. We apologize for the inconvenience caused by the ongoing renovations. Please note that information about the facility closures was… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not great no fruit. No real variety of muffins.
Thank you for your wonderful feedback on our staff, cleanliness, and overall comfort—we’re delighted you enjoyed your stay. We also appreciate your comments regarding breakfast. Your suggestions about adding more fruit and variety to the muffins are very helpful, and we’ll be sure to share them with our team as we continue to improve our offerings. We look forward to welcoming you back again soon.
Thank you for your wonderful feedback on our staff, cleanliness, and overall comfort—we’re delighted you enjoyed your stay. We also appreciate your comments regarding breakfast. Your suggestions about adding more fruit and variety to the mu… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location a bit tight if more than 2 people getting food. Large sitting area very good and having coffee separate was good too.
The wooden apples as the only fruit choice very bad. This is summer, Canada has a lot of fruit right now. A bit more understandable in winter.
Thank you for your detailed feedback. We’re glad our location was convenient for your needs and that you enjoyed the spacious sitting area and coffee setup. We appreciate your comments regarding the facilities and fruit selection, especially during the summer season. Your input is valuable, and we’ll certainly share it with our team to explore ways to improve the variety and overall experience for our guests. We hope to welcome you back in the future.
Thank you for your detailed feedback. We’re glad our location was convenient for your needs and that you enjoyed the spacious sitting area and coffee setup. We appreciate your comments regarding the facilities and fruit selection, especiall… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewToo bad the swimming pool was out of order that was the main reason we booked it because of the kids wanting to play in the swimming pool
Thank you for sharing your feedback. We’re glad you enjoyed our staff’s service and the comfort of your stay. We understand the disappointment with our pool being out of service and sincerely apologize for the inconvenience, especially since it was a key part of your plans. We hope to welcome you back once our renovations are complete so you and your family can fully enjoy all our amenities.
Thank you for sharing your feedback. We’re glad you enjoyed our staff’s service and the comfort of your stay. We understand the disappointment with our pool being out of service and sincerely apologize for the inconvenience, especially sinc… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewNice staff but beware . Under construction , parking garage can’t handle high profile vehicles . Room in rough shape and not clean.
Everything
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and truly regret that we fell short of your expectations. Cleanliness and comfort are top priorities for us, and what you described is not reflective of our usual standards. We are currently undergoing exterior renovations, which we understand can impact first impressions, and we sincerely apologize if this was not clearly communicated. Regarding the cleanliness issues you encountered in your room, we take this very seriously and have shared your comments with our housekeeping and maintenance teams for immediate review and action. We also understand the inconvenience caused by the parking limitations for high-profile vehicles and are working on alternative options during this period. Your comments are valuable to us as we work to improve our guest experience. If your travels bring you back to the area, we hope you'll consider giving us another opportunity to provide a much better stay.
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and truly regret that we fell short of your expectations. Cleanliness and comfort are top priorities for us, and what you described is … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewHot porridge was the best part
Hallway was dingy. Rug in particular
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe hotel is located near the McMahon Stadium and University of Calgary, very convenient. The staff were excellent. The rooms are clean, comfortable and spacious. The breakfast was marvelous. The only issue during our stay was the fridge cannot be closed properly and has no freezer.
Thank you so much for the wonderful review! We're thrilled to hear you enjoyed our convenient location, comfortable rooms, and our breakfast. We truly appreciate your kind words about our staff as well. We apologize for the inconvenience with the fridge and will have our team look into it right away. We hope to welcome you back again soon!
Thank you so much for the wonderful review! We're thrilled to hear you enjoyed our convenient location, comfortable rooms, and our breakfast. We truly appreciate your kind words about our staff as well. We apologize for the inconvenienc… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewWe like the room and bathroom but the ac is noisy.
The pool is renovated.
Thank you for your feedback! We're glad to hear you liked the room and bathroom. We apologize for the noisy AC and any inconvenience caused by the pool renovation. Your comments help us identify areas for improvement, and we appreciate you taking the time to share them. We hope to welcome you back for an even better experience next time.
Thank you for your feedback! We're glad to hear you liked the room and bathroom. We apologize for the noisy AC and any inconvenience caused by the pool renovation. Your comments help us identify areas for improvement, and we appreciate … Show more