Reviews of Heron's Landing Hotel 3 stars
492 South Island Highway, V9W 1A5 Campbell River, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood location. Staff were great
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe place was filthy. The curtains could stand by themselves. The sheers needed washing. The carpets were stained and filthy. There was rarely anyone at the front desk.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location, free parking and clean.
We had booked for 4 people but the kitchen barely had any plates and dishes (definitely not 4 of anything) and the few pots and pans that were available were very scratched and in bad condition. The walls were extremely thin, I could hear our neighbours snore, talk, shower... all day/night. Our unit also did not have a working TV, when we complained about it, the front desk simply said they knew it was broken... but they did not seem to think it was important to tell us at check in or even give us a discount or so... Breakfast was included and not bad, however we stayed 5 nights and it was literally the same every day. We loved Campbell River and it's amazing nature, but we're definitely not impressed with our stay at Heron's Landing.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewViews
Parking
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNice staff and help on charging my car:)
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewOK
Would have enjoyed air conditioner as the room was too hot
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewVery old property, needs updating. Is not a hotel.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room needed maintenance. The toilet ran and there was a hole in the wall behind the door, plugged with a face cloth.
See above.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNothing
Offered breakfast but at 8:30no food left . No air conditioning and fan was aweful . Worst stay
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThis is an odd place. The bonus was that we had a huge suite, with lovely view and a washing machine and dryer to use. But breakfast was very poor quality and there were a few faults with the room, including electronics. I'm sure staff are doing all they can, but the owner needs to invest some money to bring this hotel up to parr really, it feels old and dated sadly.
It's very dated, the breakfast was very poor quality compared to all other places we have stayed and it feels like the entire hotel has been neglected for a while
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe rooms were spacious. Having a fridge in our unit was a huge bonus.Great location, walking distance to restaurants and beach area. Beds were comfortable. Loved the Murphy bed! We only spent one night which was just enough time for dinner, shower and a goodnight sleep
The decor is incredibly outdated. Carpets are old, stained and desperately need to be replaced. The place could use a major face-lift. AC units should be in every unit during hot weather months
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewNice room, decent breakfast., convenient location.
Price seemed high.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewcomfortable
to short a stay
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe hotel is right on the main street, next to the beach. It is not the newest, and it needs some TLC. The main bed's mattress would have to be changed, but the Murphy bed was great for the 3rd person in our group. The free breakfast was toast, butter, jam, peanut butter, waffles, yogurt, cereal, eggs, sausage, coffee, tea, and milk.
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewCozy and clean. Nikki at the front desk was excellent. She was pleasant and professional and was very positive.
No air conditioning in the room. Had to ask twice to get our room tidied up after 3 days in the room.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewBudget hotel. Breakfast good. Friendly staff.
Thank you for your kind words about our breakfast and staff — we’re glad you appreciated those aspects. We're sorry to hear about the issues with the towel service, closet door knob, and breakfast availability. These have been shared with our team for immediate improvement. Your feedback helps us do better, and we hope to have the chance to welcome you again.
Thank you for your kind words about our breakfast and staff — we’re glad you appreciated those aspects. We're sorry to hear about the issues with the towel service, closet door knob, and breakfast availability. These have been shared wi… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation, waterfront, beach walk.
Broken closet door knob and staff not fixing extra set of towels after we had asked twice. We were a couple and only 1 set of towels was provided. There wasn’t any breakfast last at 9:30am and it was supposed to be served until 10:30am.
Thank you for your feedback. We're glad you enjoyed the location and the proximity to the beach walk. We sincerely apologize for the inconvenience caused by the broken closet knob and the delay in providing extra towels. This is not the level of service we strive for, and we’ve addressed the issue with our staff to ensure better follow-up in the future. Regarding breakfast, we understand your frustration — we’ve since reviewed our processes to make sure items are available until the posted end time. We appreciate your comments and are working on improvements.
Thank you for your feedback. We're glad you enjoyed the location and the proximity to the beach walk. We sincerely apologize for the inconvenience caused by the broken closet knob and the delay in providing extra towels. This is not the… Show more