Reviews of Best Western PLUS Mirage Hotel and Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9616 Highway 58 East, T0H 1Z0 High Level, Canada
#2 of 5 hotels in High Level
Guests' ChoiceReview Score
Based on 110 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
8.7
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Facilities
8.5
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Staff
9.0
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Value for money
8.1
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Free Wifi
8.0
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Reviewed: August 30, 2025
Annette
United Kingdom12 Reviews9.0“Great, comfortable, clean hotel in a convenient location with an excellent breakfast.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything
Stayed in July 2025
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Reviewed: August 18, 2025
Marlene
Canada5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment with Two Queen Bed and Sofa Bed - Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
No issues
Pool & hot breakfast
Stayed in August 2025
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Reviewed: August 16, 2025
Kerry
Canada6 Reviews8.0“The bed was a glorious respite after a day of travel.”- • Leisure trip
- • Group
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Due to a change in my credit cards, which i used to book through a third-party app, I arrived to learn my room wasn't reserved. The staff member booked me into a room near my friend's room and signed me up for the points program to reduce the room's cost.
Stayed in July 2025
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Reviewed: August 11, 2025
Denis
Canada1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was no water in the room and the vending machine took our money and would not give it back. We put $3 in and the machine said we had $1 credit but would return no change and dispense no water.
The staff were friendly to the point of being charismatic. The breakfast was very good and the beds were super comfortable. The best sleep I had on the whole trip.
Stayed in August 2025
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Reviewed: August 8, 2025
Courage
Canada30 Reviews8.0“Nice stay”- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The room was crowded, and the A/C was not working well
Great options for breakfast,
Stayed in August 2025
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Reviewed: August 2, 2025
Craig
Canada4 Reviews7.0“Perhaps the best hotel in High Level”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was told that our room was not yet ready, but I would receive a phone call when it was. I returned one hour later after no phone call to see a new staff person at the check in desk. Communication could be tightened up.
Stayed in August 2025
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Reviewed: July 13, 2025
Keith
Canada10 Reviews8.0“Comfortable hotel on our journey from Yellowknife to Edmonton.”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
This was a great little hotel. The staff were friendly and attentive, the rooms clean and the breakfast appetizing. I would recommend, without hesitation.
Stayed in July 2025
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Reviewed: June 29, 2025
Gerani
Canada2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Pool is kinda dirty
Breakfast was so good and plentiful!
Stayed in June 2025
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Reviewed: June 10, 2025
John
Canada20 Reviews9.0“My go to stop in High Level”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Always friendly staff. Really good breakfast. Clean. Comfortable beds.
Stayed in June 2025
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Reviewed: April 29, 2025
Kirsten
Canada7 Reviews1 helpful vote9.0“Great welcoming, very comfortable and just really nice people!”- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The cost is high and while I recognize it costs money to give such good service, esp in High Level, it is hard in these times. If you could either reduce price without affecting staff salaries (as they weee exceptional). Also , if pool hours could be extended until 11pm for those doing long drives that would be great. Kudos to the pool staff as well.
Very clean, great breakfast, very caring positive staff. Esp Teresa (?- in the breakfast area) a housekeeper cleaning in our hall the day we checked out (do not remember her name but she has one blue eye and one brown eye- she was very kind, efficient and made us feel comfortable), Damian and the other gentleman at the main desk were welcoming it felt like being welcomed by friends. It was a lovely stay after a long drive. Kudos to the pool staff as well.
Stayed in April 2025
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Reviewed: April 3, 2025
Billy
Canada1 review7.0Good- • Family with young children
- • Two-Bedroom Apartment with Two Queen Bed and Sofa Bed - Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
Everything was good the only thing was someone who had stayed before us had stuck gum on the wall behind the door to go outside not blaming the cleaning staff just thought I’d mention it was not in a good place to have caught it. Who ever was there before us was trying to be ignorant. Otherwise pool was good breakfast was awesome .
Stayed in March 2025
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Reviewed: April 1, 2025
Sonja
Canada32 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Convenient and comfortable
Stayed in February 2025
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Reviewed: February 1, 2025
Nancychen9
Taiwan36 Reviews2 helpful votes8.0“Great breakfast.”- • Leisure trip
- • Family with young children
- • Two Room Suite with Three Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great breakfast, good customer service.
Stayed in January 2025
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Reviewed: January 5, 2025
Maurice
Canada4 Reviews9.0“Hostess Moon was the best!”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was great! Host Moon was very helpful and kind.
Stayed in January 2025
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Reviewed: June 27, 2024
Julia
Canada3 Reviews8.0“Staff is top notch, breakfast is good and kids loved the pool!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Beds could use an upgrade
The breakfast was pretty good, but found the hashbrowns pretty greasy. Kids loved the pool.
Stayed in June 2024
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Reviewed: June 12, 2024
Kim
Canada9 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Long weekend so dining room closed.
Clean friendly.
Stayed in May 2024
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Reviewed: May 20, 2024
Kyla
Canada5 Reviews9.0“Great stay! Will definitely be back!”- • Family with young children
- • Two Room Suite with Three Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Could have used some updates. The carpet was pretty worn and some of our lights flickered. Nothing too crazy - just things wearing out is all.
Great for families! Pool was awesome, breakfast was incredible, suite was spacious. Overall, great hotel!
Stayed in May 2024
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Reviewed: January 31, 2024
Kari
Canada4 Reviews7.0“Great Location”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The fire alarm was pulled which was very confusing for our kids, otherwise everything would have been 5 stars, but between that and the power being out when we woke up in the morning, it was just a bit tough keeping the kids happy and unworried. Not the staff nor the hotels fault.
Everything was great. Food was amazing, staff super friendly and helpful. No complaints.
Stayed in January 2024
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Reviewed: January 18, 2024
Ashley
Canada14 Reviews2 helpful votes7.0“Great place to stay with kids”- • Leisure trip
- • Family with young children
- • Two Room Suite with Three Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The rooms could use a renovation
Excellent pool. Really good breakfast.
Stayed in December 2023
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Reviewed: November 7, 2023
Clarence
Canada1 review8.0“Expensive but comfortable.”- • Business trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 2 nights
Breakfast and location were excellent.
Stayed in November 2023
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Reviewed: April 25, 2023
Marlon
Canada24 Reviews2 helpful votes8.0“kids enjoy the pool”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
this hotel is a little outdated and the most expensive
good breakfast and swimming pool
Stayed in April 2023
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Reviewed: April 17, 2023
Marlene
Canada5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast, while a nice selection of hot foods, were not as warm as I would like
Outside access for ground floor rooms. Rapid checkout
Stayed in March 2023
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Reviewed: April 11, 2023
Christopher
Canada12 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I loved the cleanliness, good smelling rooms. The best of all.. the eggs are freshly cooked I means it's like home cooked eggs unlike with other hotels it was frozen then re heat but here it was so good! Overall all we will definitely return here. Look at the eggs 😍👍👍👍
One of the reason why we booked in this hotel is because of pool, but then pool only open 4-10pm..we came late night at check out in the morning. Wasn't able to swim so it's kinda disappointing to us.
Stayed in April 2023
-
Reviewed: September 1, 2025
Pushor
Canada3 Reviews10Exceptional- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A/C was too cold for breakfast.
The dinner the Mirage restaurant preisted was outstanding!
Stayed in August 2025
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