Reviews of Holiday Inn Express Grande Prairie by IHG 2 stars
10226 117th Avenue, T8V 7S5 Grande Prairie, Canada
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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewok
they charged me $300 but the receipt says $289
Hi Jose, Thank you so much for taking the time to provide us with a review. I took a look at your reservation and you were charged a total of $289.66. We did a $300 preauthorization at check-in. Your bank should recognize this soon and put the remaining $10.34 back on your credit card. It works the same as when you fill up your vehicle with fuel. You preauthorize for $50 and if you only use $45, the remaining $5 goes back on your card. It usually happens in a couple of business days. I would check with your bank if you don't see it by Friday, August 15. If you have any questions or need any assistance, please let me know! Have a great weekend. Sincerely, Heather Langdon Front Desk Manager
Hi Jose, Thank you so much for taking the time to provide us with a review. I took a look at your reservation and you were charged a total of $289.66. We did a $300 preauthorization at check-in. Your bank should recognize this soon and put … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewThank you so much for taking the time to provide us with your feedback. We use feedback such as yours, to better train our team and enhance future guest experiences. I would like to discuss further with you and see where exactly we fell short with your recent stay. I hope to hear from you soon. Best, Heather - Front Desk Manager
Thank you so much for taking the time to provide us with your feedback. We use feedback such as yours, to better train our team and enhance future guest experiences. I would like to discuss further with you and see where exactly we fell sho… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 October 2024 · Stayed in September 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewNice clean and well equipped
Noisy! We could not get a good night sleep. The next door neighbor was loud, and there is no sound isolation whatsoever . Then the cleaning crew, started talking and shouting, in the hallway, and it was like they where in the room. I tried to ask them to lower their voices, but the load one replied “ I’m just talking, what do you want!?”
Good Afternoon Eli, Thank you so much for taking the time to provide us with your valuable feedback. I am so sorry that you encountered this during your stay with us and I thank you for bringing it to our attention. This is never the way any guest should be treated or spoken to while staying at our hotel. Each guests stay is very important to us. Please know this has been handled and dealt with accordingly. I would like to offer you a free nights stay next time you travel through Grande Prairie in one of our king suites on the 4th floor where it is quiet. Please contact the hotel directly and ask for Heather to get this set up for you. I hope you have a great day. Sincerely, Heather Langdon - Front Desk Manager
Good Afternoon Eli, Thank you so much for taking the time to provide us with your valuable feedback. I am so sorry that you encountered this during your stay with us and I thank you for bringing it to our attention. This is never the way a… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewVery large family room with comfortable beds. Pool and slide were great. Breakfast was good. They gave us free pizza and drinks for Tuesday guest appreciation day. That was an awesome surprise :)
Everything was good
Hi Maryam, Thank you so much for taking the time to provide us with your feedback. I am glad that you enjoyed your stay with us!
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewBreakfast was good. The lady doing the breakfast was very friendly
Hi Marilyn. Thank you so much for your feedback! We very much appreciate it. Our breakfast attendant is amazing, I am so glad she made your visit memorable. Best, Heather - Front Desk Manager
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewLoved it. Was a great stay. My kids loved the pool and slide
Hi Lisa, Thank you so much for taking the time to provide us with a review. I hope to see you again soon! Best, Heather
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewThank you so much for taking the time to provide us with a review! We hope you come back :)
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewClean and nice facility
Breakfast could be better
Hello Evgeny, Thank you so much for taking the time to provide us with your valuable feedback. We really appreciate it. I will pass the comment/request regarding the breakfast selection onto the proper department. Thank you so much and I hope to see you again soon! Heather
Hello Evgeny, Thank you so much for taking the time to provide us with your valuable feedback. We really appreciate it. I will pass the comment/request regarding the breakfast selection onto the proper department. Thank you so much an… Show more
Reviewed: 6 August 2024 · Stayed in July 2024
Verified review