Reviews of Holiday Inn Express Hamilton - Upper James by IHG 2 stars

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate hearing from our guests, as it helps us understand what we’re doing well and where we can make improvements. We’re glad to hear you enjoyed the quiet atmosphere and the comfort of our brand-new property. Creating a peaceful and welcoming environment is something we’re very proud of, and it’s always encouraging to know that this aspect of your stay met your expectations. At the same time, we appreciate your honest comments regarding the parking layout and bathroom lighting. We understand that convenient and clearly marked parking is important, and we’re actively looking into ways we can improve that experience for our guests. Regarding the bathroom lighting, your feedback has been shared with our maintenance and design teams for review — we want all of our spaces to be both functional and comfortable, and lighting certainly plays a key role in that. Thank you again for staying with us and for sharing your thoughts. We hope you’ll consider visiting us again in the future so we can provide you with an even better stay. Warm regards, Guest Services

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate hearing from our guests, as it helps us understand what we’re doing well and where we can make improvements. We’re gla… Show more

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced, and we want to extend our sincerest apologies for the inconvenience and frustration this caused. We understand how upsetting it must have been to discover an extra charge on your credit card after receiving confirmation for three room reservations. Please know that this is not the experience we want any of our guests to have, and we take billing discrepancies very seriously. Although your review was submitted anonymously, we would greatly appreciate the opportunity to investigate and resolve this matter for you. If you could kindly reach out to us directly with your reservation details or a copy of your receipts, we will ensure the situation is promptly addressed and any incorrect charges are corrected. We are also very sorry to hear that your room was not ready upon arrival and that our team was unable to resolve the issue to your satisfaction at the time. A smooth and welcoming check-in experience is something we strive to provide to every guest, and it’s disappointing to learn that we fell short during your visit. Your feedback has been shared with our front desk and management teams so we can take the necessary steps to improve both our communication and guest service processes. Again, we apologize for the inconvenience you experienced, and we do hope you will consider giving us another opportunity in the future to provide you with the level of service and hospitality you rightfully expected. Warm regards,

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced, and we want to extend our sincerest apologies for the inconvenience and frust… Show more

Dear Rob, Thank you for taking the time to share your feedback with us. While we’re glad to hear that you found our staff to be friendly and welcoming—which is something we truly take pride in—we’re very sorry to learn that your overall experience fell short due to the issue with the television in your room. We completely understand how having all in-room amenities functioning properly contributes to a comfortable and enjoyable stay. Not having access to the TV during your visit is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience this caused. Unfortunately, we experienced an unexpected technical issue that affected TV service during the time of your stay, and while our team worked with our service provider to resolve it as quickly as possible, we understand that this impacted your comfort. Please know that we take this feedback seriously, and your comments have been shared with our management team to ensure we're doing everything we can to avoid similar situations in the future. Once again, we truly appreciate your kind words. Warm regards, Guest Services

Dear Rob, Thank you for taking the time to share your feedback with us. While we’re glad to hear that you found our staff to be friendly and welcoming—which is something we truly take pride in—we’re very sorry to learn that your overall ex… Show more

Dear Titilola, Thank you so much for taking the time to share your wonderful feedback with us. It truly means a lot to hear that you loved everything about your stay—from our location and cleanliness to the facilities, service, and our dedicated team. We’re thrilled that your experience was such a positive one. Our entire staff works hard each day to ensure that every guest feels welcomed, comfortable, and well cared for, and your kind words are a fantastic reminder of why we do what we do. It’s especially rewarding to know that all the elements of your stay came together to leave such a great impression. Your appreciation for our cleanliness and facilities is also something we take great pride in. We believe that the details matter, and it’s our goal to provide an environment that’s not only modern and well-maintained but also inviting and relaxing. Thank you again for your generous review and for choosing to stay with us. We can’t wait to welcome you back for another memorable visit! Warm regards, Guest Services

Dear Titilola, Thank you so much for taking the time to share your wonderful feedback with us. It truly means a lot to hear that you loved everything about your stay—from our location and cleanliness to the facilities, service, and our ded… Show more

Dear Alison, Thank you so much for taking the time to leave us a review! We're glad to hear that you enjoyed the breakfast during your stay. It’s always wonderful to know when our guests appreciate one of the most important parts of the day, and we’re proud to offer a variety of fresh and satisfying options to help our guests start their mornings off right. Our team puts a lot of thought and effort into curating a breakfast spread that caters to a wide range of tastes, and your kind words let us know we’re on the right track. Whether it’s a quick bite or a relaxed morning meal, we aim to make it a highlight of the guest experience. While your feedback was brief, we’re happy to hear your overall impression was positive, and we’d love to know more about what you enjoyed—or even where we could improve—as we’re always striving to provide an even better stay. Thank you again for choosing us. We hope to welcome you back soon for another comfortable and enjoyable visit! Warm regards, Guest Services

Dear Alison, Thank you so much for taking the time to leave us a review! We're glad to hear that you enjoyed the breakfast during your stay. It’s always wonderful to know when our guests appreciate one of the most important parts of th… Show more

Dear Lersslie, Thank you for taking the time to share your feedback with us. While we’re truly sorry to hear that your experience did not meet your expectations, we genuinely appreciate your comments, as they help us better understand where we can improve. We regret that you found the breakfast area to be cramped and unsatisfactory. We understand how important a comfortable and relaxed dining experience is, and we’re currently reviewing how we can improve the layout and flow of this space, especially during peak hours. Regarding the late check-out request, we certainly understand your frustration. While we always do our best to accommodate special requests, including late check-outs, they are subject to availability due to our housekeeping schedule and upcoming guest arrivals. Thank you again for your candid review. Warm regards, Guest Services

Dear Lersslie, Thank you for taking the time to share your feedback with us. While we’re truly sorry to hear that your experience did not meet your expectations, we genuinely appreciate your comments, as they help us better understand wher… Show more

Dear Nirojan , Thank you for taking the time to share your feedback with us. We truly appreciate your comments and are glad to hear that you enjoyed our convenient location and found our staff to be friendly and helpful. Our team takes great pride in offering warm, attentive service, and it’s always encouraging to know that their efforts made a positive impression. We also appreciate your honest comments regarding the facilities and space. While we strive to make the most of our layout and ensure all essentials are provided for a comfortable stay, we understand that certain aspects may feel a bit limited depending on personal expectations or needs. Your feedback is important, and we will certainly take it into consideration as we explore ways to improve our guests’ overall experience. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future Best Regards, Guest Services

Dear Nirojan , Thank you for taking the time to share your feedback with us. We truly appreciate your comments and are glad to hear that you enjoyed our convenient location and found our staff to be friendly and helpful. Our team takes gre… Show more

Dear Jason, Thank you so much for your kind words and for giving us a 9 out of 10 rating! We’re delighted to hear that you had such a restful stay — especially knowing you slept right through breakfast because the beds were that comfortable! Providing a great night’s sleep is one of our top priorities, so it’s incredibly rewarding to hear that our bedding hit the mark for you. While we’re sorry you missed breakfast, we’ll take it as a compliment that the comfort of your room made it hard to leave! We truly appreciate your feedback and your stay with us. We’d love to welcome you back anytime — and maybe next time, we’ll make sure you get to enjoy breakfast and a great night’s sleep. Warm regards, Guest Services

Dear Jason, Thank you so much for your kind words and for giving us a 9 out of 10 rating! We’re delighted to hear that you had such a restful stay — especially knowing you slept right through breakfast because the beds were that comfortabl… Show more

Dear Jillian, Thank you so much for your kind review and for rating your stay a 9, We're thrilled to hear that you found our rooms clean, modern, and spacious , three qualities we know are important for a comfortable and enjoyable stay. Our team works hard to maintain a high standard of cleanliness and to provide a relaxing, up-to-date environment for our guests, so it’s truly rewarding to know that these efforts stood out to you. Guest comfort is always at the heart of what we do. We appreciate you choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Warm regards, Guest Services

Dear Jillian, Thank you so much for your kind review and for rating your stay a 9, We're thrilled to hear that you found our rooms clean, modern, and spacious , three qualities we know are important for a comfortable and enjoyable stay… Show more

Dear Shadat Mohammed, Thank you so much for taking the time to share your experience with us and for giving us such a generous rating. We’re truly happy to hear that your stay was a great one overall and that you enjoyed so many aspects of your visit. We're especially pleased that you found our front desk team welcoming and helpful—your kind mention of the young man from the UK- Lomax will absolutely be passed along. He’ll be thrilled to know he made a positive impression on your check-in experience. It’s also wonderful to hear that you appreciated your spacious room, the lighting, breakfast selection, and the convenience of ample parking. These are all details we work hard to get just right for our guests, and it’s so rewarding to know they helped make your stay enjoyable. We do want to sincerely apologize for the stain you noticed on the shower curtain. That’s certainly not the standard we hold ourselves to, and we’ve addressed this with our housekeeping team to ensure it's immediately taken care of and prevented in the future. Thank you again for your valuable feedback and kind words. Warm regards, Nishant Nishant

Dear Shadat Mohammed, Thank you so much for taking the time to share your experience with us and for giving us such a generous rating. We’re truly happy to hear that your stay was a great one overall and that you enjoyed so many aspects of… Show more

Dear Shadat Mohammed, Thank you very much for taking the time to share your feedback and for rating your stay a 9 out of 10! We’re glad to hear that you enjoyed your room and the amenities we offer—it’s always our goal to provide a comfortable and convenient experience for our guests. We do understand how important it is to accommodate early departures, especially when catching a morning flight. We sincerely apologize that we did not have a breakfast-to-go option available at the time of your early checkout. Your feedback is invaluable, and we will certainly review this with our team to explore how we can better support guests with early travel plans in the future. We appreciate your understanding and hope that despite this inconvenience, your overall stay was pleasant. We look forward to welcoming you back on your next visit Best Regards, Nishant

Dear Shadat Mohammed, Thank you very much for taking the time to share your feedback and for rating your stay a 9 out of 10! We’re glad to hear that you enjoyed your room and the amenities we offer—it’s always our goal to provide a comfort… Show more

Dear Lynn, Thank you so much for your thoughtful review and for rating your stay with us so highly. We're absolutely delighted to hear that your experience was a positive one and that several aspects of your stay from the cleanliness and quiet comfort of the hotel to the lovely rooms and amazing breakfast stood out to you. We’re especially pleased to hear your kind words about Lomax, the young man from the UK who welcomed you so warmly upon your late arrival. He will be thrilled to know that his hospitality made such a memorable impression, and we’ll be sure to pass your compliments along to him. Our team always strives to create a friendly and welcoming atmosphere, and feedback like yours really makes our day. Regarding your comment about purchasing wine on-site—we truly appreciate you sharing that suggestion. As a quick business hotel, we currently do not hold a license to sell alcoholic beverages, which unfortunately limits our ability to offer this service. That said, we completely understand how it would have been a lovely touch after a long journey, and we’ll certainly keep feedback like yours in mind as we continue to improve our guest experience. Thank you once again for staying with us and for your generous feedback. We truly hope to welcome you back again soon. Warm regards,

Dear Lynn, Thank you so much for your thoughtful review and for rating your stay with us so highly. We're absolutely delighted to hear that your experience was a positive one and that several aspects of your stay from the cleanliness a… Show more