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Reviews of Holiday Inn Niagara Falls-By the Falls by IHG 3 stars

5339 Murray Street, L2G 2J3 Niagara Falls, Canada

#23 of 77 hotels in Niagara Falls

Guests' Choice

Review score

Based on 1201 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 30 August 2025

    9.0
    Very nice stay!
    • Leisure trip
    • Couple
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only the door is a little bit shorter and it doesn’t get locked the outside sound well. Need to have some sound insolation for the corridor.

    Very welcome check-in people and great location and facility. We were there for a show at OLG, only 3mins walk, perfect location.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Good stay - good location
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Lighting in the room could have been better

    Good size room and had a view of the swimming pool. Breakfast was delicious - choice from the cooked to order menu. Outside and inside Swimming pools and inside got tub. Pool was a good temperature and sunbeds next to it. Location of the hotel was good- just a few mins walk down the hill to the falls. Good to have a noon checkout so could enjoy the pool in the morning (it opened at 10.30am). Good to have free parking at the hotel- easy to find a space.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Lock on the sliding door coming out of the wall. No exhaust fan in the bathroom. Need drains in bathroom sink and tub need to be cleaned out, slow to drain. Wall paper was coming off in spots.

    Location was close to falls and amenities. Friendly staff. Enjoyed the wood fired pizza.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    7.0
    Great location.
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great location. Loved the courtyard

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Closer to falls

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Like and dislike
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The kids didn't like how slow the wifi was. I didn't like how we were being push to always tip when we paying with links

    The staff at the front desk was especially 👌 helpful.The lady and gentleman that was there the night of the 9th was most helpful. Can't thank them enough. Fix my son's suitcase he said to say thank you all.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Clean. Comfortable. Good value. Close to attractions
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Great location. Clean. Included breakfast and parking

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    We always enjoy seeing the Falls !
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    We Go bus - shut down on Saturday night at 8pm , when it was supposed to be running till 11:30pm !!

    We were on the 6th floor with a balcony facing towards the Casino across the street, but you could still see down towards the Falls a little bit !

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff at the check-out were not very friendly.

    It’s easy to walk to the falls. Great location.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    NO BREAKFAST INCLUDED IN THE STAY

    Stayed in July 2025

  • Reviewed: 24 July 2025

    7.0
    Clean and safe
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Friendlier front desk staff. Smile and appreciation was missing

    Niagara Falls is not as clean as I would expect but your hotel was comfortable nonetheless.

    Stayed in June 2025

  • Reviewed: 16 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    No complaints

    Good location , can walk to everything .

    Stayed in May 2025

  • Reviewed: 14 July 2025

    9.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It was clean and modern room, in a good location

    Stayed in July 2025

  • Reviewed: 11 July 2025

    9.0
    Great Family Get-A-Way
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The room was a bit more expensive than I usually pay due to it being July 4th long weekend.

    We love the convenience of the restaurant and nightlife so close to the hotel.

    Stayed in July 2025

  • Reviewed: 11 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    I felt suffocated in the bathroom.I think the ventilation wasn't working properly.

    All over is good.The staff was nice, especially the housekeeping lady that took care of our room,she was very kind.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Overall stay is very good, only dont have toothbrush and paste, and also maybe if the breakfast is earlier than 7:30 maybe 6:30 is better. I just have question if a tip mandatory in the restaurant, i dont have any cash and it was charged on the bill in the room

    The location free parking clean

    Stayed in June 2025

  • Reviewed: 28 June 2025

    7.0
    Mixed feelings on this one
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    With so much money paid per night, I was surprised that they don't give bottled water. It felt very cheap to not have such a basic feature for a hotel. Also when I checked in, I had with me luggage in both hands and a baby on my chest in a carrier, I really needed help but the receptionist said no one could help me with my luggage. Again, for a hotel where I am spending so much money, I was surprised and frustrated that such basic hotel assistance was not available to me.

    The breakfast was great, the location was excellent, the space was very spacious.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    8.0
    Overall a good stay but not sure I would stay there again
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I thought breakfast was included. The sound proofing was not good, room next to us had children that were VERY loud late at night and early morning. The gym was not good-broken equipment and no free weights

    Location

    Stayed in June 2025

  • Reviewed: 6 June 2025

    8.0
    Good location
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The mattress was uncomfortable and location of guidance for using aircon

    Central location but away from all the craziness

    Stayed in June 2025

  • Reviewed: 3 June 2025

    8.0
    Fine for the proximity and time we needed to be there.
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The parking situation is weird. There was no parking for hotel guests at times and there was a parking lot where a man was trying to sell spots next to the lot. It just wasn’t ideal.

    It was close to the falls and other things.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great value for price. It is poorly soundproofed which wasn’t a problem for us.

    Stayed in May 2025

  • Reviewed: 31 May 2025

    8.0
    Nice place to stay w family
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nothing - just wish they had microwaves

    Nice hotel w spacious rooms

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Make sure to select the breakfast on your rate otherwise you won't get breakfast. But around there's many places to have breakfast that are better than the breakfast at the restaurant attached to the hotel

    Close to the falls like a 10 min. Walk

    Stayed in May 2025

  • Reviewed: 22 May 2025

    9.0
    Worth it under $120
    • Leisure trip
    • Solo traveller
    • Standard King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Poor sound proofing. Poor room ventilation but room had sliding doors. Don't order steak from Coco's. Rip off.

    Like the brick hallway. Slept well on the bed. Big room. Room smelled clean but there was mild musty smell coming from HVAC wall unit when heater was initially turned on.

    Stayed in May 2025

Showing 1 – 25

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