The room has a smell

Great location

Stayed in September 2025

Dirty should have told me pool was closed Only reason I booked.

We booked hotel for pool and hot tub. Closed

Stayed in August 2025

The hotel is being renovated, so there were a few hiccups, including the pool, not being open. The staff did their best to make sure everything was sorted. Although it is not in great shape right now, I will definitely stay there again when the renovations are finished.

The staff was fabulous.

Stayed in July 2025

Booked a king room and the key didn’t work so they switched room to double queen, I wasn’t happy about this and pool was down

Stayed in July 2025

the charges me 50$ for nothing in top of the hotel charges

Stayed in January 2023

Facilities aka pool and hot tub we lack lustre

There was no breakfast option.

Stayed in November 2022

my room never got cleaned all week

good location

Stayed in August 2022

Pool was closed.

Clean, comfortable bed, friendly, great breakfast. Easy access to Ambassador Bridge.

Stayed in July 2025

N/a

Location, room decor

Stayed in January 2023

Overall, our stay was wonderful, however, there are a few things I think need improvements. At first glance, the hotel appears beautiful, but it's the small details that need some attention. In our room we noticed a smoke alarm that wasn't properly attached, a light fixture that was hanging from the thread and when my husband tried to adjust the heater, the whole heater casing fell onto his foot. Clearly, it was not attached properly. Our only other complaint was that the restaurant was horrible! We had very basic breakfast, and it seemed like it was just reheated food. The booth we sat in also had most of the upholstery torn off and did not leave a good impression.

The designer for this hotel did an incredible job. You walk in and feel like you're walking into a very sophisticated hotel. The staff were wonderful from the front desk, but most especially the cleaning staff. Our room was beautiful, and we weren't expecting a jacuzzi, so that was a great surprise! :) We had a 2 bedroom suite, and the layout of it was attractive but also logical.

Stayed in January 2023

Tv wasn't smart tv

Stayed in January 2023

We went to go to the pool at 10 and the guy closing up stared at us hoping we would leave and when he didn't he started slaming doors

Very comfortable and the bathroom was huge

Stayed in January 2023

We stayed in room. 327 The corner by the window must have has a leak as there was bad water damage Also there were black spots painted over on the wall by the window .needs renovating for sure

Beds/pillows super comfy Grille 55 was amazing ,Brutus was exceptional

Stayed in December 2022

Hot tub out of service. Had 3 guests but no bedding for the pull out couch. When it was delivered it was dirty with crumbs and stains. Loud due to hockey teams...broken door and couldn't keep cupboard door closed. I would not recommend this for my dog.

Not much...front desk agent was polite on checkin

Stayed in November 2022

none

the front desk was very professional and kind

Stayed in November 2022

The older front desk attendant was rude to me and my husband. I don’t know if it was because we are people of color or not. Everytime either one of us asked her a question she was condescending. They also said that they had complimentary coffee in the lobby and did not. Also they charged for parking and that was not stated during the booking process.

The room was clean. The younger staff were friendly. The price was decent. They had a fitness center. There was ample closet space.

Stayed in November 2022

Nice

Stayed in November 2022

convenient

Stayed in November 2022

There was a broken baseboard in the room

Stayed in November 2022

I was in need of a hot tub soak, (that’s why I booked that place) as well as the AC/heater wasn’t working in the room!

Everything about the staff and room were fantastic!!!

Stayed in November 2022

Disappointed that we had to pay a parking fee!

The room was great. The bed was comfortable and the living area was perfect.

Stayed in November 2022

Charge for parking, then a tax on the charge for parking. Why?

Stayed in October 2022

I was charged for a king suite in the bed was not a king size bed. It was a queen at best. The room has water damage that you can clearly see in the pictures that I will be posting. there is an ironing board but not iron next to it. The mini fridge is a very small. There is a $12.50 parking fee that was not told about in the reservation and breakfast is not included with our stay as the reservation said it was.

The only thing I liked was the room didn’t have carpet

Stayed in October 2022

Shower wall wasn’t too clean, but we didn’t need it anyway. I thought maybe it was spray cleaner that had run down the wall and not been wiped……but tried a wet piece of tp and it was dirt. No microwave in room.

Beds at SO comfortable and the pillow are the best.

Stayed in October 2022