Breakfast area is very small and chaotic.

Room was spacious. Pool and hot tub were a great hit with the kids. Location was excellent.

Stayed in August 2025

I stayed in the two bedroom suite. The toilets are connected which not convenient. The master bedroom has an opening in the wall towards the living room make it not private, specially at night when others are staying in the other room and using the sofa bed. There is no aircondition in the master room.

Close to every thing

Stayed in August 2025

Had to make up own sofa bed for the kids. Pool wasn’t ready to go at 10am, had to wait for cleaning to finish.

Comfortable with good location

Stayed in July 2025

Breakfast is a nightmare. There is not enough space for the size of the hotel. We actually resorted to taking breakfast as soon as it opened, but even then it was quite a squeeze. Accessibility for anyone who struggles with mobility is also an issue as there are countless stairs along the corridors and few lifts. Despite check-in being advertised as from 4pm, our room was not available until after 5pm, although we were offered a temporary card to access all other facilities. This is an expensive hotel, due to its location. Having stayed at many hotels on our road trip through Canada , we were surprised that this was a four star hotel as we had stayed in far better three star hotels, having said that, it is clearly designed for the skiing season and as such, fulfils its role well being close to slopes and bars

This hotel is.all.about the location. It is very central to all the facilities, restaurants and lifts. The room was well stocked with a full kitchen and dining table,which is great if you want to dine in.

Stayed in August 2025

Soap in the bathrooms, parking not included

Stayed in July 2025

The pool please and the space for breakfast. The breakfast is good but it is to small when arrived the time to go and having the food and the seating is missing or tables.

That part was excellent. The pool is defective to small for that hotel ......

Stayed in July 2025

One of the receptionist was very hard to deal with.

Location, swimming pool and hot tub was good.

Stayed in July 2025

Air con in bedroom didn’t work. Staff members were not particularly friendly.

Big room with kitchen.

Stayed in June 2025

Internet was unsteady during evening hours, to the point that there was no internet at all. Breakfast area was crowded and food offering needs to be refreshed.

Great location and orientation of the hotel, room was spacious with kitchen, living, bathroom separate from the washroom, which was convenient. Cleaning done every day and towel changed. Sauna was included and was needed since the temperature was not very high. Breakfast included, and that was bonus.

Stayed in June 2025

Beds, please invest on the beds.

The staff 5/5 , breakfast 5/5, location 10/5 room 4/5. I would increase the amount of dishes available in the rooms for guests and just renew the beds. I could feel the springs.

Stayed in June 2025

the beds were not comfortable and the room smell a lot to humidity, once we opened the windows to let fresh air it worked and the smell was gone, but I think rooms should be ventilated in a better way

the pools were nice and the location was very convenient

Stayed in May 2025

We heard the vending machine outside the room beeping all night but the staff took care of it quickly the next day. The kitchen was lacking in utensils for cooking, such as a good cutting board, chopping knife, grater, and basics like salt & pepper, cooking oil, and dishwasher tabs.

Great location, very friendly and accommodating staff, excellent housekeeping services. The room was nice and clean making the stay feel comfortable. The outside pool and hot tub are also well maintained.

Stayed in May 2025

Water dripping down from the ceiling made it difficult to sleep. Cost of the room doesn’t reflect the sad state of it

The staff at the reception desk was amazing

Stayed in April 2025

Nothing

Location

Stayed in March 2025

The hotel is a little bit dated.

Location is premium. Steps to the gondola. Made our ski experience enjoyable. We didn’t drive for the entire duration.Breakfast is good. Kitchen is very handy. Hot tub is also a bonus. We used once after a long day skiing.

Stayed in March 2025

Could be a few more basic supplies in the kitchen - eg. Scissors, Saran Wrap

Easy access to slopes and village. Included breakfast.

Stayed in February 2025

Our room wasn’t ready for us to check in. We had to wait in the hotel lobby with our children very tired after a long flight and drive to get there. It was also snowing outside so we had nowhere to go. The housekeeping is done daily which is why we believe the room wasn’t ready as the housekeeping team were tied up with the daily cleans rather than turning the room over for us. We also had to keep asking for a 4th towel as they kept leaving us with three even though we were two adults and two kids. We found the staff quite curt and not very friendly which was a shame coming all the way from Australia to be there at Christmas.

The location and room size was great. It was comfortable, warm and had a full kitchen. The hotel also provided a reasonable breakfast which was nice. The hot spa and sauna was a bonus.

Stayed in December 2024

The location was so convenient for skiing, shopping, and dining. The hotel breakfast was as you would expect and got us fuled up for the day. We enjoyed having the fireplace and the kitchen. We would definitely stay again.

Stayed in January 2025

The heater in our room was very loud.

Great location

Stayed in December 2024

everything

Stayed in December 2024

A little dated and new couch accent pillows were needed or at least a deep cleaned. All else was wonderful.

The space and home away from home feel. Great location to walk to all in the village.

Stayed in November 2024

We had to wait to be checked in as there was no one on the reception area ( had a five minute sign). Somebody showed up after 15 minutes. Parking - paid for four days - only stayed for three nights. Had to pay for the night we arrived at 8pm - ridiculous. I choose the hotel because of it rating - but not worth for the money.

Nice location and rooms were nice and clean. Hot Breakfast was great.

Stayed in November 2024

Hotel staff very friendly and helpful. Great amenities and location was excellent.

Stayed in November 2024

A bit noisy since there were many rooms for one family and they kept opening and closing doors especially the door to the stair case which was very noisy and we were right next to it

Location and space

Stayed in August 2024