Reviews of Inn at the Harbour 3 stars

Thank you very much for your review. We are always here to assist you with your amenities in your room. Our elevator system is a very reliable system and very safe, I assure you, we use it daily. Have a wonderful summer, thank you for staying with us! Inn at the Harbour

Thank you very much for your review. We are always here to assist you with your amenities in your room. Our elevator system is a very reliable system and very safe, I assure you, we use it daily. Have a wonderful summer, thank you for st… Show more

Dear Booking.com Guests reserving with us, I hope Guests that book with us take a look at our reviews overall and do not base it on someone looking to attack us. This is unjustified and targeted to hurt our business. After explaining several times to our guests a discussion our front desk was having about our processes for our Staff and charging the appropriate rate based on the number of Guests in a room (we had a newer staff member receive these guests), while this guest assumes we were talking about them in some sort of manner, listening down the hallway, which we simply were not. We take great care of our guests and everyone that comes to our Inn. The staff member mentioned is a mainstay in our business and has been for 20 years, proving herself to take great care of our Guests, year over year, which guests will see in past reviews. Despite having several conversations with these guests, they are convinced we were speaking of them in a bad light, have continued to be rude and condescending to us and call us names. To call us Awful owners is a terrible thing to say and not accurate. We have always prided ourselves on great service, standards and supporting our community and work every single day to be here for our Guests. We have been hoteliers for 30+ years, have received many recognitions on our level of care we take here and we are grateful for our returning Guests' continued support. We work hard every day to give everyone that stays with us a memorable experience and we treat them like family. You have intentionally tried to hurt our business instead of resolving what is a misunderstanding, which I thought we discussed and were on the same terms. Last I spoke with these guests, they were thanking me for calling them on this issue, them saying that we were lucky we did this because they were thinking of posting a bad review, which you decided to do anyways. I called to speak with you further, only to be called names. All accommodations require guests to provide the exact number of guests in order for the appropriate rate to be applied, at any establishment. This all could have been avoided had you accurately booked your reservation with the number of guests in your party, which you did not. Had you done this, we would not be discussing this. You have escalated what was a misunderstanding, which we attempted to do all we can to make right with you, yet you have gone out of your way to intentionally hurt our family business, with a scathing review and the lowest score possible. We take pride in our Inn, which we have built ourselves, we also take pride in and support our neighbouring businesses, which we would never damage their potential to do business, which you have done today. Again we invite those who wish to book with us to have a look at reviews from guests that come to us to enjoy Kincardine and have provided meaningful feedback on their stay, and we thank you. Inn at the Harbour

Dear Booking.com Guests reserving with us, I hope Guests that book with us take a look at our reviews overall and do not base it on someone looking to attack us. This is unjustified and targeted to hurt our business. After explaining se… Show more