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  5. Reviews of Empire Inn

Reviews of Empire Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

150 5th Street, R7A 3K4 Brandon, Canada

#16 of 16 hotels in Brandon

Guests' Choice

Review Score

Based on 77 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    6.3

  • Facilities

    6.2

  • Staff

    7.7

  • Value for money

    7.5

  • Free Wifi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 23, 2025

    5.0
    One good staff, one lazy staff, really sketchy area, no fridge in rooms.
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 1 night

    the later evening staff who replaced the first guy was not customer service oriented at all, was lazy and said the hotel doesn't serve ice when I needed some more for my cooler. Area was very sketchy a street porostitute came out of the hotel and started trying to pick up men 30 yards from the front door. No fridge in the rooms.

    THe first staff I met who seemed to work the early afternoon was very helpful, got me some ice and overall seemed customer service oriented.

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    Good
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The area was a little run down so I wouldn't want to go out after dark by myself.

    The room was clean and comfortable.

    Stayed in June 2025

  • Reviewed: May 26, 2025

    6.0
    It met my needs for the trip.
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 2 nights

    WiFi connection was weak. Some surfaces and handles were sticky (fridge door, curtain handles)

    Beds were comfortable, and sheets and towels were clean.

    Stayed in May 2025

  • Reviewed: May 2, 2025

    7.0
    Good
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location is a bit sketchy

    Friendly staff, nice bar, clean rooms

    Stayed in April 2025

  • Reviewed: March 20, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Terrible WiFi. Slow and kept disconnecting. Couldn't do much with spotty internet. No WiFi boosters. Picked the hotel because I thought it was a fair price and thought the internet would be good and strong in the city.

    Clean and cheap.

    Stayed in March 2025

  • Reviewed: March 2, 2025

    7.0
    You can experience real low cost motel with at least clean lenens(no offensive again!)
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing if you compare to the price

    Clean linens, wall cracks and other questionable facilities which made us feel low cost motel(no offensive honestly considering the cost we were actually enjoying! haha)

    Stayed in March 2025

  • Reviewed: January 22, 2025

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Well for the price of $137 a night compared to the accommodations this room had no mircowave or refrigerator in the room, no cable(did have smart tv)

    I like how the staff helped with my problems immediately and efficiently, I had mechanical problem in one room and they came checked out the problem moved me to a new room quickly. Very friendly, comfy pillows and warm rooms.

    Stayed in January 2025

  • Reviewed: December 17, 2023

    7.0
    Good
    • Couple
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet

    Stayed in December 2023

  • Reviewed: August 10, 2023

    7.0
    Value for money
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Facilities were old

    Service was good

    Stayed in August 2023

  • Reviewed: June 12, 2023

    7.0
    for the amount of time we were there it was a good place to stay.
    • Leisure trip
    • Couple
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    the rug in the room could be cleaned or taken out.

    the cost was affordable and the room was nice.

    Stayed in June 2023

  • Reviewed: February 1, 2023

    5.0
    won’t be staying there again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    there was people partying in the next room both nights. the tub wouldn’t drain and the toilet flooded. we had to move rooms.

    it was close to keystone

    Stayed in January 2023

  • Reviewed: December 5, 2022

    5.0
    Not Impressionable Inn
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the TV had a power but no signal at all you cannot watch even weather Channel or News had a WiFi but too slow had a coffee maker too old and dirty no microwave inside the room had a refrigerator but dirty when I checked it their was a bottle of coke that was left by the previous costumer who check out the headboard was dusty good thing I brought my big bottle of sanitizer to clean it and in the morning it's hard for me to get out in the front door at early in the morning leaving to work at 6:45am I was locked up for 20munites I try to call their operator no one answered and I knocked their front desk nobody answered their supposed to have an employee at that time I called my work that I'll be late cause I was trapped inside and their parking is too far and their is always someone parking in their alley road you cannot pass through.

    the carpet bathroom the bed was clean and their towels are very white it's good 👍

    Stayed in December 2022

  • Reviewed: November 11, 2022

    5.0
    Tired out
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    exterior entrance is worn, panhandlers by the steps. Interior is very dated and carpet's grubby. elevator carpet was filthy. tired out carpet, drapes and comforter. Sheers wereliterally falling apart. Wifi was very poor card locks didnt work so desk person obligingly came up to let me in. No restaurants nearby. parking is across the street.

    Stayed in November 2022

  • Reviewed: August 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent price and very convenient parking.

    Stayed in July 2025

  • Reviewed: June 20, 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water in shower.

    Staff refunded 10$ for hot water problem

    Stayed in June 2025

  • Reviewed: May 11, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great place to stay very quiet for the downtown

    Stayed in April 2025

  • Reviewed: May 2, 2025

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was reaching out to the management that I needed refund because the service I paid was not being served to my son which is to have a place to sleep after a long drive. There was a not says sorry we are closed. Maybe for the walk-in customers you can tell them you are closed but for me who paid already the for the room , my son should have been welcomed inside the room that I paid thru my credit card.

    I booked this place for my son, it didn’t indicated that it was closed after 1am. No one is there when my son came and he needs to sleep after a long drive of 10 + hours.

    Stayed in May 2025

  • Reviewed: February 25, 2025

    8.0
    It was quite and peaceful.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I liked everything.

    Everything. They don't serve breakfast.

    Stayed in February 2025

  • Reviewed: January 24, 2025

    2.0
    Very Poor
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Located in a very rough neighborhood. No hot water in the showers, the only way you can watch anything on the TV is if you have your own Streaming account log ins to put in their smart TV's

    It was kind of clean

    Stayed in January 2025

  • Reviewed: January 4, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When I booked online checkout said 12:00. When I checked out he took 20 dollars from my deposit. When I requested he not do that he said proolve to him the booking company said 12 noon. So I went to check but because hotel had no availability it would not sure up in there list. He laughed at me and wouldn't give my 20 buck back. When I told him that was stealing he started screaming at me at the top of his lungs. And oh yeah. Why there was no availability is beyond me. Tonnes of rooms were acant. So they lie and steal.

    The fact they they were close to me when I needed a room and had no extra money for cab. Only thing good was they were close to me when I needed a place. Beware of this place. It is a crooked event space. No good no good no good.

    Stayed in January 2024

  • Reviewed: October 18, 2023

    1.0
    Overall. I wouldn't recommend the place to anyone
    • Leisure trip
    • Family with young children
    • Budget Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a total waste of money. The room was not cleaned and the floor was dirty. The Internet did not work.

    Stayed in October 2023

  • Reviewed: September 24, 2023

    10
    Excellent!!!
    • Leisure trip
    • Couple
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I liked it all

    Very friendly staff, very quiet, clean.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was bedbug on the bed. I even wrote that down at the reception. But no reply or apology has been made yet!

    Staff was friendly

    Stayed in July 2023

  • Reviewed: August 11, 2023

    1.0
    We were unable to stay as no staff were available to check us in.
    • Leisure trip
    • Couple
    • Budget Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    No staff were available at check in when they advertise 24hr check in

    They provided a refund without issue

    Stayed in August 2023

Showing 1 - 25

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