Can't really say anything. Very awesome experience.

We have a big family and it comfortably housed all of us. The kids were blown away about how fancy the place was. We did the pool, oldest did the gym twice and sauna. The only thing that we didnt utilize was the restaurant.

Stayed in August 2025

Only complaint is the outdoor Air Con unit can be noisy.

Very nice hotel with a great location, prefect for families.

Stayed in August 2025

Breakfast buffet could have been better Dishwasher made a huge amount of noise Swimming pool area feels worn

Location Big rooms Nice spa Good valet services

Stayed in August 2025

I found nothing negative.

Location of the hotel. Close to shopping, restaurants and the waterfront.

Stayed in August 2025

The balcony door was very stiff to open. And AC unit was right there

Good location, great price, room worked for our group

Stayed in August 2025

We were in room 1207. The closet in the main bedroom was part of the ventilation system for the air on which was a bit odd. Also the aircon machine was on the balcony and vey loud which meant we had to turn off the aircon when we wanted to use the balcony. Not a big deal but for the price I would not have expected it

Size of the room, location and cleanliness. Great view if the English bay fireworks show!! It was awesome! Loved all the amenities in the room.

Stayed in July 2025

The room is quite large and the kitchen is pretty good.

Stayed in August 2025

We were only given enough towels for 2 people, even though we were 4 and our room was not serviced in the 2nd day of our stay. There were also big queues at reception when checking in and out, and our room wasn’t ready at 4pm, as advertised. The midday checkout is great though.

The room set up was good. Comfy beds and They had made up the sofa bed for us as requested. Midday checkout was a bonus. Staff were friendly and helpful.

Stayed in August 2025

Nothing

Extremely comfortable, clean and spacious. Location was perfect and staff were friendly.

Stayed in August 2025

Very good location. Nice to have kitchen comfortable pull out. Crib provided. Room service food was excellent and quick. Kids loved pool and hot tub

Stayed in August 2025

More water bottles.

The location was great—walkable to shops and different parts of town. We felt safe walking as a family and alone as a female with baby. The room was spacious and the beds were comfortable. We loved the hidden stove.

Stayed in August 2025

Location and cleanliness

Stayed in August 2025

The beds were uncomfortably unsupportive - it was really surprising how much they sagged, as though they’d been used for decades. Those with back problems should avoid this hotel until they replace them.

Staff were truly excellent. Location was great. The flat itself was spacious and well-appointed. The view was lovely. It was a great layout and very usable.

Stayed in June 2025

The room was well appointed, clean and comfortable and the staff was amazing. They couldn't do enough for you!

Stayed in July 2025

Spacious, well-maintained, clean, well-furnished, convenient downtown location, overall great and pleasant to stay at

Stayed in July 2025

More towels!

Breakfast was great. Staff was very responsive. Front desk staff was helpful. Beds were top of the line.

Stayed in July 2025

The price was quite expensive and no breakfast was included. The movies for a fee in the TV need to have a lock or should not be easily accessible especially with us having kids. They were clicking the remote control away and accidentally clicked on the movies without them knowing these were chargeable to us. We were indeed charged for a movie during our stay :( This could have been avoided as we cannot watch on our kids 24/7 inside the room.

Staff were all very pleasant and helpful. The room was very spacious. We could cook, and have a meal in their table. There was a bed we could set up in the living room area. All good for our family!

Stayed in June 2025

air conditioner is only in the main living room, so bedrooms got hot.

Stayed in July 2025

Only one chair on patio,no table.kitchen incorporated behind wood,hard to open

Location.seperate bedroom ,sitting room, kitchen

Stayed in July 2025

That I couldn't stay longer

The room I got was far superior than in the picture. It was more updated and instead of a queen and king bed, both bedrooms had king beds! Everything was perfect. the whole facility was far superior than I expected. I was told by the taxi driver that many celebrities stay at Sutton Place because it's so nice. I understand why. There is the perfect grocery store one block away with incredible pre-made food. It came in so handy. The bell hops were fantastic and I never had to wait for a cab. I would stay there again.

Stayed in July 2025

It was disappointing to find on arrival that the pool was closed for servicing. Although we were offered access to a nearby hotel pool this was much less convenient. Very happy to see the pools reopened by our second day. Aircon unit was very noisy on the balcony. Otherwise happy with our hotel choice.

We enjoyed our stay here as our first stop in Canada. The layout of the 2 bedroom suite meant that everyone in our family of 4 had their own space (utilising sofa bed in living room) which was helpful with teens, and recovering from a long haul flight from Australia. TV in every room and comfortable beds. The suite was well equipped with kitchen facilities for self catering options. Pool and hot tub were enjoyed by all. Good location for nearby dining and shopping. Easy uber ride to nearby attractions.

Stayed in July 2025

Nothing really, it was a delight staying there. The laundry was slightly expensive though.

The size of the rooms were large and convenient for our family. The we had a situation happen during 1 night of our stay but the front desk manager, Jessica I believe was very helpful and sorted it out for us.

Stayed in July 2025

Parking prices to me were extortionate, in that having a vehicle was critical for going back and forth to the hospital, and the price of the suite was extremely high and I feel that for the price, the garage facility should have been free

Everything - I came for heart op at St. Paul’s

Stayed in July 2025

Nothing

Amazing - walking distance to all downtown attractions

Stayed in May 2025