Reviews of La Grande Residence at the Sutton Place Hotel 5 stars
855 Burrard Street, West End, V6Z 2K7 Vancouver, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExcellent customer service at front desk
Old coffee maker. Better coffee overall in room .
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe have a big family and it comfortably housed all of us. The kids were blown away about how fancy the place was. We did the pool, oldest did the gym twice and sauna. The only thing that we didnt utilize was the restaurant.
Can't really say anything. Very awesome experience.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel with a great location, prefect for families.
Only complaint is the outdoor Air Con unit can be noisy.
Dear Valued Guest, we truly appreciate this wonderful rating and thank you for your comments and feedback. We look forward to seeing you again soon!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation Big rooms Nice spa Good valet services
Breakfast buffet could have been better Dishwasher made a huge amount of noise Swimming pool area feels worn
Dear Valued Guest, thank you for taking the time to share your experience with us. We strive for the highest standard of service and accommodations, and we apologize for any inconveniences you experienced during your stay. Your comments will be shared with the appropriate department leaders in order to improve our guest experience. We hope you will provide us with another opportunity to welcome you back in the future.
Dear Valued Guest, thank you for taking the time to share your experience with us. We strive for the highest standard of service and accommodations, and we apologize for any inconveniences you experienced during your stay. Your comments wi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation of the hotel. Close to shopping, restaurants and the waterfront.
I found nothing negative.
Thank you for leaving us a perfect rating, we are ecstatic to read that you enjoyed location. We appreciate your business and look forward to your next visit.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGood location, great price, room worked for our group
The balcony door was very stiff to open. And AC unit was right there
Thank you for reviewing your stay, we are glad you enjoyed our location, pricing and room size.. We appreciate your feedback regarding balcony door and ac unit. This has been shared with our maintenance leaders and will use it as a tool to improve our guest experience. We look forward to seeing you again.
Thank you for reviewing your stay, we are glad you enjoyed our location, pricing and room size.. We appreciate your feedback regarding balcony door and ac unit. This has been shared with our maintenance leaders and will use it as a tool to … Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewSize of the room, location and cleanliness. Great view if the English bay fireworks show!! It was awesome! Loved all the amenities in the room.
We were in room 1207. The closet in the main bedroom was part of the ventilation system for the air on which was a bit odd. Also the aircon machine was on the balcony and vey loud which meant we had to turn off the aircon when we wanted to use the balcony. Not a big deal but for the price I would not have expected it
Thank you for reviewing your stay, we are glad you enjoyed our room size, location, cleanliness and amenities. We appreciate your feedback regarding air conditioning noise and will use it as a tool to improve our guest experience. We look forward to seeing you again.
Thank you for reviewing your stay, we are glad you enjoyed our room size, location, cleanliness and amenities. We appreciate your feedback regarding air conditioning noise and will use it as a tool to improve our guest experience. We look f… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe room is quite large and the kitchen is pretty good.
Dear Valued Guest, we truly appreciate this wonderful rating. We look forward to seeing you again soon!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe room set up was good. Comfy beds and They had made up the sofa bed for us as requested. Midday checkout was a bonus. Staff were friendly and helpful.
We were only given enough towels for 2 people, even though we were 4 and our room was not serviced in the 2nd day of our stay. There were also big queues at reception when checking in and out, and our room wasn’t ready at 4pm, as advertised. The midday checkout is great though.
Dear Valued Guest, we truly appreciate this wonderful rating and thank you for your comments and feedback. We strive for the highest standard of service and accommodations, and we apologize for any inconveniences you experienced during your stay. Your comments will be shared with the appropriate department leaders in order to improve our guest experience. We hope you will provide us with another opportunity to welcome you back in the future.
Dear Valued Guest, we truly appreciate this wonderful rating and thank you for your comments and feedback. We strive for the highest standard of service and accommodations, and we apologize for any inconveniences you experienced during your… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExtremely comfortable, clean and spacious. Location was perfect and staff were friendly.
Nothing
Dear Valued Guest, we truly appreciate this wonderful rating. We look forward to seeing you again soon!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery good location. Nice to have kitchen comfortable pull out. Crib provided. Room service food was excellent and quick. Kids loved pool and hot tub
Dear Valued Guest, we truly appreciate this wonderful rating. We look forward to seeing you again soon!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location was great—walkable to shops and different parts of town. We felt safe walking as a family and alone as a female with baby. The room was spacious and the beds were comfortable. We loved the hidden stove.
More water bottles.
Dear Valued Guest, we truly appreciate this wonderful rating and thank you for your comments and feedback. We look forward to seeing you again soon!
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified review