The room was dark and I felt needed brighter lights or more lighting.

The bed and pillows were amazing! Very friendly staff!!!

Stayed in August 2025

Roof terrace is a bit disappointing. Very basic. The food menu is fairly poor so ended up eating out as it’s not really a full menu.

Great size rooms, clean and in amazing location. Staff were super friendly.

Stayed in August 2025

The staff was helpful. We had the Valet take our car but ended up needing to get items we left in it several times. The staff was always willing to take us down to get them without any fuss.

Stayed in June 2025

The Restaurant was not open due to refurbishment, however they still had an area for a reduced menu and the food was very good quality. The bedroom was a bit dark.

The staff were very friendly, accommodating and knowledgeable. The finishes are of a very high spec, good quality and superbly clean. The room is fantastically sound proofed and the air conditioning is so quiet. A great location in the Entertainment district.

Stayed in July 2025

On check in a $15 breakfast was mentioned. The next morning we went to the restaurant but the server didn’t know anything about it. We needed up leaving as so didn’t want to spend $21 on avocado toast.

Beautiful room

Stayed in July 2025

It would be nice to have more control of air conditioning and fans in the unit. They seem to have centralized control. We have stayed at this hotel about 5 times, even as the Thompson hotel that it used to be. Being recognized for return visits would be appreciated.

Our go to hotel for stays in downtown Toronto. Spacious clean and quiet rooms with comfortable beds.

Stayed in June 2025

The room key keeps not working! I had to replace several times - quite inconvenient! But everything else was great!

Stayed in April 2025

Nothing it was a perfect stay

Amazing customer service and room, the free upgrade was wonderful and very much appreciated

Stayed in April 2025

Nil

I stayed at the hotel for 2 nights with friends during the Taylor Swift concert weekend. The hotel really made the concert experience so much more magical. They offered a lounge with free food, a beading station, photo both, ect… The staff was super friendly and and the rooms were luxurious. I also liked that there is a restaurant attached to the hotel.

Stayed in November 2024

See above.

Location was great for what we wanted to do. The only criticism we have is that the bar closed too early on a Saturday night.

Stayed in September 2024

Wifi was terrible. HVAC hit and miss. Lack of water in rooms is annoying

Centrally located, quiet and clean. Shower excellent. Nespresso in room a nice touch.

Stayed in October 2024

The location is great, but the street has constant construction and dirty

The hotel is great, clean, style and amenities.

Stayed in September 2024

Great city, very clean and inviting, great location from which to explore the. It’s/go to lakeshore and ballpark

Stayed in July 2024

Nothing that your hotel had control over. Realize the construction is city construction not hotel construction

The construction was unexpected. Streets wet/muddy and uneven near the hotel do to construction in the area

Stayed in June 2024

Desayuno. Esperaba buffet.

La habitación

Stayed in June 2024

Air conditioning cannot be set by yourself

Not as good as expected

Stayed in June 2024

Some aspects seemed a little out of date

It was spacious and comfortable

Stayed in June 2024

The rooms are plain yet stylish also offering a lot of space. I really enjoyed coming back there after a day's work. Also there are no waiting queues for check in or out, the personnel is professionnal and welcoming. The bar looks great (have not tested it). Breakfast was really nicely served and the restaurant is quiet. Location is the best right in the middle but in a small street so no noise. I highly recommend !

Stayed in May 2024

The feather pillows were very uncomfortable to sleep on

Antonio at the door was incredibly warm and helpful, he deserves a bonus. He walked my mother and I to our breakfast location.

Stayed in April 2024

Breakfast was excellent in dining room

Stayed in March 2024

Construction noise outside

Food was fine but expensive (as was the alcohol)

Stayed in March 2024

The quality of the room .... the brand did not miss a beat. Very well thought out in terms of everything you needed in one small space.

Stayed in March 2024

Internet wasn’t great. Water easily leaked thru shower door. Gym was right above us and we were awakened early by dropping weights overhead.

Sleek but comfortable. The radio was a nice touch.

Stayed in March 2024

The staff is always so welcoming and friendly and go out of their way to make sure you have the best stay. I was concerned with the construction near my room and they offered me a choice of different options and then checked in to make sure it was still nice and quiet for me to work.

Stayed in February 2024