Reviews of Le Mount Stephen 5 stars
1440 Rue Drummond, H3G 1V9 Montréal, Canada
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe bed were too hard. Lighting was a tad complicated to figure out.
Bed could have been more comfortable
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed your stay overall, though we are sorry to hear the bed and lighting did not fully meet your expectations. Please rest assured that your comments will be shared with our team, as they help us improve both comfort and ease of use for our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable experience. Warm Regards, Junor Pierre Guest Service Manager
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed your stay overall, though we are sorry to hear the bed and lighting did not fully meet your expectations. Please rest assured that your co… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewBeautiful location rooms were new and comfortable
Little pricy
Dear Lawrence, Thank you for your kind words regarding our location and the comfort of our rooms. We are delighted to know that you enjoyed your stay with us. Your feedback is very valuable, and we hope to have the pleasure of welcoming you back to Le Mount Stephen soon. Kind regards, Junor Pierre Guest Service Manager
Dear Lawrence, Thank you for your kind words regarding our location and the comfort of our rooms. We are delighted to know that you enjoyed your stay with us. Your feedback is very valuable, and we hope to have the pleasure of welcoming … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWe did not have breakfast as we had to leave too early
We enjoyed the whole experience
Dear Pamela, Thank you for your kind words. We are delighted you enjoyed the whole experience with us. We look forward to welcoming you back, hopefully with time to enjoy a leisurely morning meal next time. Warm regards, Junor Pierre Guest Service Manager
Dear Pamela, Thank you for your kind words. We are delighted you enjoyed the whole experience with us. We look forward to welcoming you back, hopefully with time to enjoy a leisurely morning meal next time. Warm regards, Junor Pierre Gu… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe location was great and the bed was nice enough.
This is not a five star experience. The queen room square footage was taken up by a useless hallway of furniture - there was no room in the closet to hang clothes and nowhere to stow luggage. Bathroom was fully "automated" but there was no hand soap. And the windows were just odd. All in all this would be a suitable room for one guest; not two. Given the price and other reviews we were very underwhelmed.
Dear Jennifer, Thank you for sharing your honest feedback.. We are sorry to hear that your stay did not meet expectations and that the room layout and amenities fell short of what you anticipated. Your comments regarding space, storage, and bathroom essentials are well noted and will be reviewed with our team to help improve the guest experience. We appreciate you taking the time to let us know, and we regret that your visit left you feeling underwhelmed. We look forward to the opportunity to welcome you again for a stay that better reflects our standards. Kind regards, Junor Pierre Guest Service Manager
Dear Jennifer, Thank you for sharing your honest feedback.. We are sorry to hear that your stay did not meet expectations and that the room layout and amenities fell short of what you anticipated. Your comments regarding space, storage, a… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewExcellent location right in the heart of Montreal. Absolutely fabulous hotel, amazing rooms (exceptional bathrooms), and excellent service. Would recommend the concierge and their recommendations, never failed us once.
Dear Karen, Thank you for sharing such generous praise. We're delighted to know you appreciated our central location, the comfort of your room—especially the bathroom—and the quality of service throughout your stay. We're also pleased to hear that our concierge team’s recommendations enhanced your experience. Your kind words will be shared with the team. We hope to have the pleasure of welcoming you back soon. Warm regards, Frederic Durand Guest Service Manager
Dear Karen, Thank you for sharing such generous praise. We're delighted to know you appreciated our central location, the comfort of your room—especially the bathroom—and the quality of service throughout your stay. We're also ple… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewMy wife and I had a fantastic time at this hotel. From the moment we arrived, everything exceeded our expectations. The cleanliness of the entire property was outstanding — our room was spotless and well-maintained throughout our stay. The service was equally impressive; every staff member we interacted with was friendly, professional, and went out of their way to make us feel welcome. We thoroughly enjoyed our stay and would absolutely return. Highly recommended!
Dear Mr. Jason, Thank you for your kind review and excellent rating. We are thrilled to know that you and your wife had such a wonderful experience with us, and that the cleanliness, service, and overall atmosphere exceeded your expectations. It means a great deal to us to hear you felt so welcome and well cared for. We very much look forward to the opportunity of welcoming you back on your next visit to Montreal. Kind regards, Frederic Durand Guest Service Manager
Dear Mr. Jason, Thank you for your kind review and excellent rating. We are thrilled to know that you and your wife had such a wonderful experience with us, and that the cleanliness, service, and overall atmosphere exceeded your expectatio… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewClean, modern
dog was barking a lot. (I've never stayed in a 5 star hotel where I hear a dog barking next to my room. My friend from Tokyo was very dissapointed.) The shower nobs were broken. (really? 5 star?)
Bonjour Mr Jason, While we’re pleased to hear that you appreciated the clean and modern aspects of our hotel, we’re truly sorry that your experience was affected by noise from a neighboring room and issues with the shower fixtures. As a dog-friendly property, we aim to ensure all guests, both human and canine, are respectful of the space and of one another’s comfort. We sincerely regret that this was not the case during your stay, and we understand how disruptive and disappointing that must have been, especially when hosting a guest from overseas. Please rest assured that your concerns have been shared with our team, and we are taking steps to ensure better monitoring and maintenance moving forward. We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and restful stay. Warm regards, Frederic Durand, Guest Service Manager
Bonjour Mr Jason, While we’re pleased to hear that you appreciated the clean and modern aspects of our hotel, we’re truly sorry that your experience was affected by noise from a neighboring room and issues with the shower fixtures. As a d… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe staff was superb! The building was amazing. The bathroom was really nice!
The only thing that would have made the property one of the best would have been an included breakfast.
Dear Ms. Alice, Thank you for your kind comments and for rating your recent stay so highly. We’re delighted that you appreciated the character of the property, the comfort of your accommodations, and most of all, the warm service provided by our team. Your note regarding breakfast inclusion is very much appreciated—we understand how valued this offering can be and will take your feedback into account as we continue to evolve the guest experience. We hope to welcome you again soon for another enjoyable visit. Warm regards, Frederic Durand Guest Service Manager
Dear Ms. Alice, Thank you for your kind comments and for rating your recent stay so highly. We’re delighted that you appreciated the character of the property, the comfort of your accommodations, and most of all, the warm service provided… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewLocation was perfect. The hotel entrance and lobby is impressive.
For the price it really didn’t live up to being a 5 star hotel. We had a large suite/ with terrace. The technology for room lighting -/ blinds / etc is complicated and not at all intuitive. It’s like they tried too hard to make it technically advanced but in practice it was just a nightmare and you are constantly turning on or off the wrong things. The bed was not at all comfort of a 5 star hotel - the pillows were awful- and the quality of the linens and towels were just about the same as any 3 star hotel. The restaurant is just ok- not terrible but not memorable either- it’s ridiculously over priced though. The bath and toiletry products were not very luxurious- The refrigerator /mini bar in our room didn’t keep any beverages cold. I opened a bottle of champagne from the mini bar only to find it like warm. The shower was nice- but again not very intuitive and the “chromatherapy is are just lights- don’t be expecting much except color changes to red & blue. I really do feel like our money would have been far better spent at Birks or even a Marriott for that matter. Overall just really disappointing for a 5 star hotel. The staff are great- very responsive & friendly and helpful- but the hotel has a long way to go to be competitive as a five star establishment.
Dear Ms. Amber, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I’m pleased to know that our team made a positive impression through their friendliness and attentiveness, I am truly sorry that other aspects of your visit did not meet expectations. We regret that the room technology proved more frustrating than convenient, and that the furnishings and in-room amenities did not reflect the level of comfort and refinement you were anticipating. Your comments regarding the minibar, bedding, and bathroom products have been noted and will be addressed with the relevant teams. We also understand your disappointment with the dining experience and are sorry to hear it did not leave a lasting impression. Feedback such as yours is essential as we continually strive to elevate our standards and refine the guest experience in every detail. Thank you once again for sharing your impressions. We appreciate your candor and hope you will consider giving us the opportunity to provide a more satisfying experience in the future. Sincerely, Frederic Durand Guest Service Manager
Dear Ms. Amber, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I’m pleased to know that our team made a positive impression through their friendliness and attentiveness, I am truly … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in March 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewCheck in was friendly and helpful and they made a dinner reservation for us.
The bed! It was too hard and I felt like I had spent the night camped out on the hard ground. It wasn’t restful at all and I woke up with a sore back and neck.
Dear Caroline, Thank you for taking the time to share your feedback with us. We are pleased to hear that your check-in experience was friendly and helpful, and that we were able to assist you with making a dinner reservation. We are truly sorry to hear that your sleep experience did not meet your expectations. We apologize for the discomfort you experienced with the bed and understand the impact this had on your rest during your stay. Please know that we take all guest feedback seriously and we will look into ways to improve the comfort of our beds to ensure a more restful stay for all our guests. Thank you again for choosing to stay at Le Mount Stephen. We hope to have the opportunity to welcome you back and provide you with an enhanced experience that meets and exceeds your expectations. Warm regards, Junor Pierre Guest Service Manager
Dear Caroline, Thank you for taking the time to share your feedback with us. We are pleased to hear that your check-in experience was friendly and helpful, and that we were able to assist you with making a dinner reservation. We are truly… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewAppreciate the neoclassical architecture that is showcased in the main building with the restaurant.
Dear Amiel, Thank you for taking the time to share your feedback regarding your recent visit to Le Mount Stephen. We are delighted to hear that you appreciated the neoclassical architecture showcased in the main building . At Le Mount Stephen, we strive to provide a memorable experience for all our guests, and we are pleased to know that our architecture added to your overall experience. We are dedicated to ensuring customer satisfaction and we appreciate your kind words about our establishment. Your feedback is truly valuable to us as we continue to uphold the highest standards of service. We hope to welcome you back soon for another exceptional experience at Le Mount Stephen. Warm regards, Junor Pierre Guest Service Manager
Dear Amiel, Thank you for taking the time to share your feedback regarding your recent visit to Le Mount Stephen. We are delighted to hear that you appreciated the neoclassical architecture showcased in the main building . At Le Mount Ste… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified review