Reviews of Manoir de la Tour 3 stars
385, Grande-Allé Est, G1R 2H8 Quebec City, Canada
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGreat location, short walk away from all the main attractions.
Room was small. Bathroom is outdated.
Thank you for your feedback. We're glad you enjoyed our great location, just a short walk from the main attractions. We appreciate your comments regarding the room size and bathroom condition. We are continuously working on updates and improvements to enhance our guests’ comfort. We hope to welcome you back in the future for an even better stay. — The Aneyro Team
Thank you for your feedback. We're glad you enjoyed our great location, just a short walk from the main attractions. We appreciate your comments regarding the room size and bathroom condition. We are continuously working on updates and… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGood location. Fairly spacious room.
The plumbing in the building was loud and we woke up in the middle of the night when someone took a shower. The mattress was hard.
Thank you for sharing your feedback. We're glad to hear you enjoyed the location and found the room to be spacious — we know how important that can be for a comfortable stay. We're sorry, however, that the plumbing noise and mattress firmness impacted your rest. We understand how essential a good night's sleep is, and we’ll be looking into both issues to see where improvements can be made. We truly appreciate your comments, as they help us enhance the experience for all our guests — especially independent travelers like yourself. We hope to welcome you back with an even better stay next time. — The Aneyro Team
Thank you for sharing your feedback. We're glad to hear you enjoyed the location and found the room to be spacious — we know how important that can be for a comfortable stay. We're sorry, however, that the plumbing noise and mattre… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe staff wa kind an hard working. Room was very clean
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Thank you for your perfect rating! We're happy to hear you appreciated the cleanliness and the dedication of our team. We hope to welcome you back soon!
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewIt’s location. The bed was comfortable and clean.
No place to hang up clothes or to lay out a suitcase. The level of cleanliness left something to be desired. The parking area wasn’t marked properly, so there was much confusion over that since other patrons were using the space designated for my wife and I. We were supposed to get an email notifying us of the codes for the door and we did not receive it. So when we arrived, we couldn’t get into the premises. I had to knock on a window to catch staff’s attention and they could not speak English. So I was at a disadvantage. There was a refrigerator, small unit, to be used as a side table at the bed. Not acceptable. The overall appearance of the room was shabby. Not reflective of pictures shown online.
Thank you for sharing your feedback. We’re glad you found the location convenient and the bed comfortable. We are very sorry that certain aspects of your stay did not meet expectations. Please note that we operate a connected front desk which means there is no staff on site, but there is always an intercom at the main entrance to reach us directly at any time and a direct line phone in the lobby. All of our team members are bilingual and available to assist our guests in both English and French. We also regret the confusion with parking and the access codes, as well as the cleanliness and room presentation. Your comments have been shared with our team and will help us improve the experience we provide.
Thank you for sharing your feedback. We’re glad you found the location convenient and the bed comfortable. We are very sorry that certain aspects of your stay did not meet expectations. Please note that we operate a connected front desk whi… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewI had great interactions with the staff and management team. I was impressed with their responsiveness and reasonable decision making.
Thank you for your kind words! We're delighted to hear that your interactions with our team were positive and that you appreciated our responsiveness. We look forward to welcoming you again!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewRoom was clean and comfortable.
Very dated, furniture was scratched, door knob on the floor, poor lighting and one sconce was broken. Both sconces had “dead” bulbs. No outside space as the photo indicated. Weird, the tv sits on the refrigerator. Most importantly, #1: our ac never turned on. We called and asked the receptionist to check it. There was a fan in the room. I took this as an indication that they knew the ac wasn’t working. Oh, and no screen in window. #2: The tub was clean but slippery and dangerous! It is high so you have to step into it. No bath mat inside the tub. #3: There are many steps to enter the building and photo does not show all of them. Not told about the side entrance until we found it 3 days into the stay.
Thank you for taking the time to share your impressions. We’re glad to hear that you found your room clean and comfortable, but we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. Your feedback has received our full attention and will be forwarded directly to management for a thorough review of the issues raised. We take the concerns you mentioned very seriously, particularly those related to room maintenance, air conditioning, bathroom safety, and the lack of information regarding accessibility. We fully understand your frustration and sincerely apologize for the inconveniences you experienced. Your comments are valuable and will help us improve the experience for our future guests. Thank you again for your feedback, and we hope to have the opportunity to regain your trust during a future stay.
Thank you for taking the time to share your impressions. We’re glad to hear that you found your room clean and comfortable, but we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. Your feedback… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewIt was excellent!
Thank you for your perfect score! We're thrilled you had an excellent stay. We look forward to welcoming you again!
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewI stayed at Manoir de la Tour for a short trip and it was exactly what I needed. The location is great — right on Grande Allée, with plenty of restaurants, bars, convenience stores, and a small grocery all within walking distance. It was easy to find and the check-in process was simple and smooth. The room was clean, comfortable, and had everything I needed. Towels and toiletries were well stocked for the whole stay. I also really appreciated how quick, responsive, and helpful the staff was whenever I had questions through Booking.com. Also, I loved that I could store my luggage on my check out day so I can roam the city free and comfortably. It was in a locked storage since the hotel is not manned. Would definitely recommend for a convenient and comfortable stay in Québec City.
The walls are a bit thin since you can hear people walking upstairs/downstairs and around but since I was too tired I was able to sleep through it. I wished there was toothpaste and free water bottle offered!
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay, appreciated our location, smooth check-in, and found everything you needed for a comfortable visit. We’re also glad our team could assist you promptly. Your suggestions about noise, toothpaste, and water are noted and appreciated as we continually work to enhance our guests’ experience. We hope to welcome you back on your next trip to Québec City!
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay, appreciated our location, smooth check-in, and found everything you needed for a comfortable visit. We’re also glad our team could assist you prompt… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation was great and we appreciated the Nespresso in our room.
We had to call for help the day we arrived because the code we were given didn’t open the door. We were able to get into our room until after 2 different staff members came out to try to get an entry code to work.
Thank you very much, Mary Anne, for your feedback! We're delighted you enjoyed the hotel's location and the Nespresso. We've taken note of your comments about the check-in procedure. Adjustments will be considered to improve the experience. We look forward to welcoming you back!
Thank you very much, Mary Anne, for your feedback! We're delighted you enjoyed the hotel's location and the Nespresso. We've taken note of your comments about the check-in procedure. Adjustments will be considered to improve the… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewQuiet Location
Having to call for a new door code when checking in. I have stayed there a few times and the code assigned rarely works the first time. Fridge was dirty.
Thank you very much for your feedback! We're delighted you enjoyed the hotel's quiet location. We've taken note of your comments about the check-in procedure and the fridge. Adjustments will be considered to improve the experience. We look forward to welcoming you back!
Thank you very much for your feedback! We're delighted you enjoyed the hotel's quiet location. We've taken note of your comments about the check-in procedure and the fridge. Adjustments will be considered to improve the experien… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified review