Reviews of Niagara Falls Marriott on the Falls 4 stars
6755 Fallsview Boulevard, L2G 3W7 Niagara Falls, Canada
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewThe location was great for view of fireworks and Falls. The Milestone Restaurant was wonderful. Staff was welcoming and professional.
Everything was great.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe location was good, walkable distance from the falls, restaurants, etc.
Outdated uncomfortable pillows, we all decided not to use pillows at all. The room was not clean, we had to ask for room service to come and vacuum the room. Carpets are full of stains. There was a long wait for the elevators, sometimes up to 15mins and it was not even high season. Overall the hotel is outdated and very overpriced for what you get.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewJust the location, but not a good stuff not a good furniture so old
I recently stayed at the Marriott Hotel in Niagara Falls after booking through Booking.com, and I was very disappointed with my experience. I paid over $1,000 per night, yet the room did not reflect the value of the price. The couch was broken, there was no water provided in the fridge, and breakfast was not included despite the high rate. On top of that, I had to pay extra for parking, but even then it was difficult to find a spot, especially if arriving later in the evening. When I raised my concerns with staff at the reception, I did not feel that my concerns were handled with care. Overall, it was a very frustrating experience and not at all what I expected from a Marriott property. I would not return to this hotel, and I cannot recommend it to others.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe property was nice , good location Was able to see the fireworks.
When I arrived the lady who served me was in a rush We talk so fast (like a repeat speech) She missed asking for my CAA , loyalty membership When checking out I gut the same lady As I mention about my membership,her answer was “. I was in a Rush to go to my Room” So not True
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat location. Very clean and excellent view of the falls!
Nothing
Dear Tandeka, It was a pleasure welcoming you at Niagara Falls Marriott on the Falls! We are thrilled that your experience was perfect from beginning to end. Our newly renovated accommodations complement the natural beauty of the Falls while you soak up their stunning views from our oversized windows. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon. Zach Guest Services
Dear Tandeka, It was a pleasure welcoming you at Niagara Falls Marriott on the Falls! We are thrilled that your experience was perfect from beginning to end. Our newly renovated accommodations complement the natural beauty of the Falls whil… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation, Location, Location
Nothing
Dear Tandeka, Thank you for the excellent review of your recent stay at the Niagara Falls Marriott on the Falls! We are pleased you found our location to be perfect for your plans. We are also just minutes from enticing destinations, including Scotiabank Convention Centre, Niagara Fallsview Casino Resort, and Niagara SkyWheel. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Zach Guest Services
Dear Tandeka, Thank you for the excellent review of your recent stay at the Niagara Falls Marriott on the Falls! We are pleased you found our location to be perfect for your plans. We are also just minutes from enticing destinations, includ… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLarge room with city view on the nineteenth floor and the view of the falls from the window next to the elevator was stunning. Blue wego bus stops outside and takes you to table rock and Queen Victoria park.
No safe in the room. 25 minute walk from table rock.
Dear Sheelagh, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! Ideally placed with one of the world's most spectacular natural wonders, our waterfront hotel provides a fantastic retreat for family sightseeing or romantic getaways alike. Our newly renovated accommodations complement the natural beauty of the Falls while you soak up their stunning views from our oversized windows. However, we are sorry you were unhappy with the lack of a safe in your room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. It was a pleasure accommodating you, and we hope you will make Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our city. Zach Guest Services
Dear Sheelagh, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! Ideally placed with one of the world's most spectacular natural wonders, our waterfront… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewwhen we booked hotel we were shown as city view but it was not the same . broken patio door , changed room patio door jammed . no proper ventilation in bathroom. beds uncomfortable even after putting in request for firm bed .
no value for money
Dear Guest, We were disappointed to read our accommodations did not provide the value for which you were hoping. We take the cleanliness and maintenance of our rooms and hotel very seriously, and we hope you will accept our apologies for the several issues you came across in your room. Your feedback has been shared with our team, and we have taken action to prevent similar concerns. We encourage you to give us another chance so we can show you the hospitality you deserve. Zach Guest Services
Dear Guest, We were disappointed to read our accommodations did not provide the value for which you were hoping. We take the cleanliness and maintenance of our rooms and hotel very seriously, and we hope you will accept our apologies for th… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe views
The restaurant staff was very rude. They gave horrible service, brought me a wrong coffee twice and then demanded tip for their pathetic service.
Dear Shweta, Thank you for the review and for choosing our hotel. We truly apologize that your dining experience did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not your experience. We appreciate that you took the time to write this detailed review, and your feedback will be used to stress the importance of our responsiveness to our guests. Thank you again for your comments, and we look forward to another opportunity to provide you with the exceptional dining visit you deserve. Zach Guest Services
Dear Shweta, Thank you for the review and for choosing our hotel. We truly apologize that your dining experience did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewBed linens and towels were clean. Staff were friendly and smiley face.
They didn't clean the room properly, the backside of the bathroom door was dirty and too dusty. It seems that for a long time nobody cleaned it.
Dear Emine, We are sorry for the housekeeping issues you had in your room. We always want to exceed our guests' expectations, and we are disappointed this did not happen during your visit. Your concerns have been shared with our team, and we are grateful for the feedback. On a brighter note, we are glad you liked our courteous associates. What you experienced is not typical, and we would love for you to give us another try to make it up to you. Zach Guest Services
Dear Emine, We are sorry for the housekeeping issues you had in your room. We always want to exceed our guests' expectations, and we are disappointed this did not happen during your visit. Your concerns have been shared with our team, a… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe hotel service slow and they charge me over also I haven’t receive whatever I had paid for my service. I tried to contact booking. com to talk about my issues but I can’t contact you guy
Dear Guest, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. Your frustration is fully understandable, and we will address this with the appropriate individuals. We would be grateful for your patience. We are also disappointed to know you had some difficulties during your stay, and we apologize if we were not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we apologize that we did not meet these expectations. Thank you for your candid review, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Zach Guest Services
Dear Guest, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card.… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat Hotel with Falls views and restaurant with Falls views
Nothing great Hotel to see and visit the Falls
Dear Ben, We are pleased to know how much you enjoyed your time with us and that our beautiful property and variety of on-site dining options exceeded your expectations. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay so memorable. Thank you for the excellent review of Niagara Falls Marriott on the Falls! We look forward to many more visits with you in the future. Zach Guest Services
Dear Ben, We are pleased to know how much you enjoyed your time with us and that our beautiful property and variety of on-site dining options exceeded your expectations. Our breathtaking views of the falls are truly spectacular, and we love… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewthe bath wasn’t clean and the extra bed was unusable they did not have enough facilities in the room and we had to call for every little thing like cups to bring them and also they added a hotel fee which I wasn’t aware before checkout
Dear Mohaddese, Please accept our apologies for the lack of upkeep of our accommodations and for the housekeeping items that were overlooked in your room. We have addressed this with the appropriate individuals, and we are grateful for your patience and feedback. We also regret any dissatisfaction you had with our destination fees; we value your comments, as we appreciate knowing what would have enhanced your stay. Thank you for choosing us, and we would love for you to give us another opportunity to provide you with the seamless visit you deserve on your next trip to the area. Zach Guest Services
Dear Mohaddese, Please accept our apologies for the lack of upkeep of our accommodations and for the housekeeping items that were overlooked in your room. We have addressed this with the appropriate individuals, and we are grateful for your… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Lobby area was a little bland and basis compared to its sister hotel opposite
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFew things didn’t work like the iron and the shampoo holder broke
Dear Beatriz, We are sorry your stay was interrupted by maintenance issues you had in your room and for the inconvenience this caused you. We will address this with the appropriate individuals to ensure all areas of concern are effectively resolved going forward. Thank you for your candid review, and we hope to have another opportunity to provide you with the seamless, enjoyable experience you deserve and that we are known for. Zach Guest Services
Dear Beatriz, We are sorry your stay was interrupted by maintenance issues you had in your room and for the inconvenience this caused you. We will address this with the appropriate individuals to ensure all areas of concern are effectively … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent
Dear Keon-Woo, Thank you for taking the time to share that your stay at Niagara Falls Marriott on the Falls was perfect in every way. Style, substance, and stunning views come to life at our hotel, and we are delighted we could be a part of your vacation. We appreciate your fantastic feedback and hope to be your home whenever you are in the area. Zach Guest Services
Dear Keon-Woo, Thank you for taking the time to share that your stay at Niagara Falls Marriott on the Falls was perfect in every way. Style, substance, and stunning views come to life at our hotel, and we are delighted we could be a part of… Show more
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff at reception was excellent and very helpful indeed!
The property is a bit outdated.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewView
Hidden fees
Dear Jason, While we are glad to know that you enjoyed some aspects of your stay, including the magnificent view of the falls, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We hope to host you again whenever your travels bring you back to the area. Zach Guest Services
Dear Jason, While we are glad to know that you enjoyed some aspects of your stay, including the magnificent view of the falls, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are compet… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review