room and bathroom need paint upgrade. Floors weren't ckean. Ice machine in hallway rattled all night long.

location, parking, Staff

Stayed in September 2025

Excellent value, good breakfast with freshly ground coffee and good service. Huge room with hot tub, very short drive to downtown. We didn’t take advantage of the onsite spa. Highly recommended.

Stayed in September 2025

Not easy to access restaurant for customers with mobility issues

Very clean. Easy parking Great coffee and food!

Stayed in July 2025

For a hotel that tries to elude luxury I was really surprised they cheaped out on the toiletries provided (dollar store quality). We flew to Nfld and I assumed it would be decent in this regard so didn’t bring any -eg they didn’t provide conditioner-shampoo and also a 2-1 (why?) but offered you 15% off of their Aveda products from their spa… and there aren’t any drugstores nearby so just a tip to bring your own if you stay here

The room was very nice and the area around the hotel was very quiet. The bed was great- very comfortable with good linens. Staff were friendly and accommodating.

Stayed in August 2025

Very quiet location. King studio room was very comfortable.

Stayed in August 2025

Very little information about St johns and events. A little further from the centre than we would normally stay. Outside walking distance although easily reached by car.

Room was well equipped and comfortable. Enjoyed the bistro for 2 meals. Bistro called on 3rd night to say they were closing in case we wanted to order.

Stayed in August 2025

Had to unplug TV because it glows blue when it is turned off.

Bed and pillows were very comfortable! Love Aveda shampoo, conditioner, & lotion!

Stayed in August 2025

No working USB ports.

Great location, near the city centre but far enough away for downtime. Bistro on site was excellent.

Stayed in August 2025

We appreciated the convenient location, but we had a car anyway. The room was spacious with a large bathroom and a comfortable king bed, making our stay very enjoyable.

Stayed in July 2025

Location!

Room size!

Stayed in June 2025

The location and price for quality

the room was beautiful

Stayed in July 2025

Housekeeping staff not consistent. One day they did not come till around 5pm. The next morning they knocked on our door before we were up to give us more towels (which we did not request). I stored those in the bathroom but when they came to make up the room, they took them! Do not understand what they were doing. Also when they made up the room they did not remove or replace used glasses/coffee cups and just left the dirty ones in the room. Perhaps additional training is needed! Air conditioning unit in the room made a noise each time it kicked in! Should be fixed.

Spacious room and bathroom. Quiet location.

Stayed in July 2025

The reception in the lobby was sadly a let down. The staff were not friendly and a bit grudging when I asked to stow my bags till later. Beware there may be a charge over a certain time. It was the least approachable reception I have encountered. Location is a matter of choice but it is a 20 min walk into the heart of downtown along a busy road, with no cafes or restaurants close to Patrick Street.

The hotel was exceptionally quiet and beautifully furnished in the room and along corridors. We had a jaccuzi bath in one corner of our room and a glowing mock log fire on one wall. Although breakfast was not included, the bistro provided fresh healthy options for any meal. I can recommend the Leaside salad with baked cod and fruit bowl. The staff in the bistro were friendly and helpful.

Stayed in July 2025

Even though the hotel has a 4-star-rating, not a lot really feels like this: room needs a little makeover, linen were not worthy 4-stars (too soft, rather yellow than white). Unfortunately, staff at the front desk seem to need a bit more training to serve in 4-star-environment: at around 10:30 am (which is around check out time), the front desk was empty. After waiting for more than 5 mins, a housekeeper showed up and looked for someone who could help me (I wanted to extend our stay). Eventually a woman showed up without any word of greeting or apology. While dealing with her, the housekeeper kept on vacuuming the lounge so that it was hard to have a conversation. At another occasion, the same staff at front desk rather attended her private Instagram and WhatsApp, than to be friendly and welcoming to my inquiry. In the spa, no appointments for couple massages were available for several days even though they advertise it in their promo material.

We needed accommodation for a couple of days in St John's and surprisingly the Monastery Hotel was the cheapest available. Also, as we just finished a 3 week-long-hike, we were looking for a place with a spa. The hotel is located a bit out of downtown, which makes it a quiet location. Room was very spacious and very clean. Had a jacuzzi in the room (didn't use it as jacuzzis in a bedroom are a terrible thing! - humidity, water splashes). We were checked-in by a very nice and welcoming male member of staff. Also the bistro, which is attached to the hotel serves good food and is run by very nice and welcoming waitresses.

Stayed in July 2025

It was a little stuffy but we purchased a fan so the second night was much more comfortable.

Very clean. Very comfy bed.

Stayed in July 2025

No contact with any staff

Location, spacious room, good facilities, everything we needed

Stayed in June 2025

The cafe restaurant with its lovely garden.

Stayed in June 2025

Would have liked better towels.

Room was quiet and bed was very comfortable.

Stayed in June 2025

There is no exhaust fan in the bathroom.

Good location. Extremely clean. The bed is very comfy and spacious. The jacuzzi is among the best I have tried in this level of hotels. And the Monastery Bistro is a blessing.

Stayed in June 2025

Room was not ready when arrived.

Ver clean. Excellent Customer Service.

Stayed in June 2025

My key card needed to be reset every day. I would reach my room, find out it didnt work (I kept it seperate from my phone and any other cards) then I would have to go to reception to have it activated again. The ice machine was broken. One night at about 11:30pm I needed to call front desk. I couldn't get an answer, even after several attempts

The hotel lobby was clean and inviting. The staff was amazing! The room was exceptional

Stayed in May 2025

Not a real issue but sometimes the fridge would come on and annoy me at night. It was right beside the bed in the nightstand.

The bed was super comfortable. I really liked the location away from downtown but not too far. It was very quiet and relaxing. The room was nice and large. We ate at the little Bistro and had a delicious cod burger! All the staff were pleasant and helpful. Also free parking and lots of room to park. Overall we had a very pleasant and relaxing stay.

Stayed in June 2025

Nuttin

Great location, quiet & wonderful staff

Stayed in May 2025

Not really a matter of didn't like, but given the number of rooms and guests in the hotel, it felt like the bistro wasn't large enough to accommodate that number of people and that, perhaps, they were a bit under-staffed because the bistro staff appeared to be over-worked. Having said that, everything was great, the bistro staff were super pleasant, attentive, and professional and the food was delicious. Just felt like we might be imposing when they seemed too busy.

Warm, welcoming staff, accommodating attitude. Comfortable room, easy to moderate room temperature for comfort, food at the bistro was very nicely prepared.

Stayed in May 2025