Reviews of Montebello by Whistler Premier 4 stars
4745 Casabella Crescent, V0N 1B4 Whistler, Canada
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewI liked the location and beautiful sounding and nice luxurious furniture, beds,... I also enjoyed the hot tub, and it felt like we are at home.
After booking, I realized there is a barbecue, my wife contacted them over the phone to confirm if the BBQ is available and the propane tank is full. They confirmed the fact and we planned our meals based on that. We did our grocery shopping for the trip based on that just to arrive and realize it doesn't excist there. After calling them they denied it was advertised, and denied us calling them. Later on I realized we had booked a unit that was equipped with BBQ but they assigned another unit that didn't have it. They didn't offer any solution other than denying all of above.
Hello Ali, Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Whistler Premier is committed to providing high-quality customer service to all of our guests. We sincerely apologize for the inconvenience and the discrepancy in the amenities on the unit. However, we have offered compensation for this issue which you are aware of and has been processed. We hope to see you again in the near future and make it right for you.
Hello Ali, Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Whistler Premier is committed to providing high-quality customer service to all of our guests. We sincerely apol… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLovely lodge, close to central village area. Great kitchen with plenty of cooking and eating implements. TV setup really simple to use.
Showers were not as good as they could have been, but a small negative.
We always appreciate guest feedback and thank you for sharing your review, David. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better future guest experiences. We look forward to hosting you again in the future!
We always appreciate guest feedback and thank you for sharing your review, David. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better fu… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe living room and kitchen were big and well equipped. Nice views and close to the village.
The heating was inconsistent around the house, some spots were hot and others were cold. Also the bedrooms were quite small except the primary. The soap amount for the bathrooms was too small and there was no body wash, just a soap bar.
We always appreciate guest feedback and thank you for sharing your review, Robert. We sincerely apologize for the issues you encountered with the heating. Please rest assured our maintenance team will have it checked and ensure it's in good working condition. We hope to welcome you back again in the future to serve you better!
We always appreciate guest feedback and thank you for sharing your review, Robert. We sincerely apologize for the issues you encountered with the heating. Please rest assured our maintenance team will have it checked and ensure it's in good… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewWell kept, well furnished and walking distante to center village
Garbage dump is a little walk and needs a code to open the door
Thank you for your feedback! We're glad the property was well-kept, well-furnished, and conveniently located within walking distance of the center of the village. We appreciate your note about the garbage dump being a bit of a walk and requiring a code to open the door. We'll consider this feedback to improve our guests' experience. We hope to welcome you back soon!
Thank you for your feedback! We're glad the property was well-kept, well-furnished, and conveniently located within walking distance of the center of the village. We appreciate your note about the garbage dump being a bit of a walk and requ… Show more
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewComfortable. Well equipped. Good value.
When we arrived, there were used wet towels on the floor in two of the bathrooms, and the soaps had been opened and used. We had to contact the Chamois front desk and order replacement towels.
Thank you for your feedback. We're glad you found the property comfortable and well-equipped. We apologize for the inconvenience with the towels and soap. We will address this issue with our team to ensure it doesn’t happen again. We appreciate your understanding and hope to provide a better experience.
Thank you for your feedback. We're glad you found the property comfortable and well-equipped. We apologize for the inconvenience with the towels and soap. We will address this issue with our team to ensure it doesn’t happen again. We apprec… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewIt offers lots of space. Kitchenware is complete. Jacuzzi is nice.
Wifi is less than satisfactory. Only the study has stable connection. Location is a bit off the action centre, we got to drive to the centre and was a hassle looking for parking.
Thanks for sharing your experience. We're pleased you enjoyed the space, kitchenware, and jacuzzi. We apologize for the WiFi issues and the inconvenience with the location and parking. We'll look into these matters to improve our guests' experience.
Thanks for sharing your experience. We're pleased you enjoyed the space, kitchenware, and jacuzzi. We apologize for the WiFi issues and the inconvenience with the location and parking. We'll look into these matters to improve our guests' ex… Show more
Reviewed: 24 August 2024 · Stayed in August 2024
Verified reviewExcellent property, had everything we needed. Perfect.
Nothing
Thank you for your excellent feedback! We're thrilled to hear that the property met all your needs and that you had a perfect stay. We look forward to welcoming you back!
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe location was great.
They did not clean yet a cleaning fee was charged as part of the booking fee. The BBQ was not cleaned, there were dishes in the rooms still and it had not been swept. There is no cupboard space to pack the few groceries that we had. There are noise restrictions but the neighbours did not stick to them.
Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the location. We sincerely apologize for the cleanliness issues you encountered and for any inconvenience caused by the BBQ, dishes, and lack of cupboard space. This is not the standard we aim to provide, and we will address these concerns with our cleaning team immediately. We also appreciate your feedback on the noise restrictions and will work to ensure better communication with our neighbors. Thank you again for your comments; they help us improve our service for future guests.
Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the location. We sincerely apologize for the cleanliness issues you encountered and for any inconvenience caused by the BBQ, dishes, and lack of cupboard… Show more
Reviewed: 5 July 2024 · Stayed in July 2024
Verified reviewIt was so cozy and brilliantly appointed - sometimes you stay with six people and there are only six spoons and six bowls and six cups…. This place has plenty of everything and is so comfortable. We loved our stay!
Thank you for your fantastic feedback! We're delighted to hear you had a cozy and comfortable stay with plenty of everything needed for a family. We're glad you loved your time with us. We look forward to welcoming you back soon!
Reviewed: 3 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewGreat spot for a group weekend. Private hot-tub was excellent. Walkable to the village.
No towels for the hot-tub, so make sure you bring your own.
Thank you for your feedback! We're delighted to hear that you enjoyed our spot's great location, comfort, and quiet, as well as the private hot tub and proximity to the village. We apologize for the lack of towels for the hot tub and appreciate the suggestion to bring your own. We hope to welcome you back for another enjoyable stay!
Thank you for your feedback! We're delighted to hear that you enjoyed our spot's great location, comfort, and quiet, as well as the private hot tub and proximity to the village. We apologize for the lack of towels for the hot tub and apprec… Show more
Reviewed: 16 June 2024 · Stayed in June 2024
Verified reviewReviewed: 30 May 2024 · Stayed in May 2024
Verified reviewReviewed: 6 April 2024 · Stayed in April 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewNice unit in a good location for what we needed
no issues
Thank you for your feedback! We're glad to hear that you found our place spacious and conducive to unwinding. It's great to know that our unit met your needs and that you didn't encounter any issues during your stay. If you ever have any suggestions or if there's anything else we can do to enhance your experience in the future, please let us know. We hope to welcome you back again soon!
Thank you for your feedback! We're glad to hear that you found our place spacious and conducive to unwinding. It's great to know that our unit met your needs and that you didn't encounter any issues during your stay. If you ever have any su… Show more
Reviewed: 23 March 2024 · Stayed in March 2024
Verified reviewReviewed: 4 February 2024 · Stayed in February 2024
Verified reviewReviewed: 26 January 2024 · Stayed in January 2024
Verified reviewLocation of montebello just outside the village suited us perfectly as a family. Glad we had a car as this just made everything so much easier. Close to marketplace for shopping and 2 minute drive to village fro anything else. If you dont have a car, get lockers in the village to store your ski's. The hot tub was awesome.
Not much, we had planned form teh location so there were no surprises. The insane lines on weekends, definately plan your ski days for mid week.
Ryan, thank you so much for taking the time to review your stay and providing such great and useful information to future guests looking to stay here during ski season! We are so pleased you and your family had a great time and hope you all took home some fabulous memories!
Ryan, thank you so much for taking the time to review your stay and providing such great and useful information to future guests looking to stay here during ski season! We are so pleased you and your family had a great time and hope you all… Show more