Reviews of Park Inn by Radisson Edmonton Airport 3 stars
7118 Sparrow Drive, T9E 8A5 Leduc, Canada
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFree shuttle service from the airport. Decent breakfast and dinner.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room was big and clean. The staff requires more training, it was difficult to communicate. The restaurant and the hotel had a lot of miscommunication. And the included breakfast was sub par.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewDespite being booked in the Park Inn, the property was under refurbishment, but we had automatically been booked into the Radisson Hotel next door. The room was clean, quiet, a good size.
We were not notified ahead of our stay that we had been moved to another hotel.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThis property was closed! We turned up and the car park was empty. The building was being refurbished and was not open to guests!
Our booking was ‘moved’ to the Radisson next door.. I was told that we had a ‘free’ upgrade to 3 x king size rooms. I had asked for one kingside, one accessible room for an elderly man and a room with 2 queen beds for 3 young adults. The rooms we were offered were totally unsuitable for our party. A 21 year old was put on a child’s cot and the elderly man did not get an accessible room which was dangerous for him. The lock on one door did not work and if the room was left them a never of staff had to accompany us to the room to open it. They said they had tried to phone our UK number but they did not contact us through booking .com. We had already been in Canada for 10 days and did not receive the call. The hotel has been shut for a LONG time but they waited until the week before to contact us. The whole situation was absolutely unacceptable. A manager was not available (at 10pm). I would like booking.com to look into this case. I was absolutely furious. We were a party of 6 and we spent a very unpleasant night at the hotel.
Reviewed: 24 May 2025 · Stayed in March 2025
Verified reviewI was not told that this hotel is closed for guests upon arrival. I was told my reservation would be at the hotel next door.
Reviewed: 6 April 2025 · Stayed in February 2025
Verified reviewIt was close to the airport
The breakfast area was right in front of the doors and you froze every time they opened. Chairs and tables behind a barrier werent available for use.
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewCoffee and tea in the lobby. Shuttle to the airport. Extended parking available. Restaurant on site.
Breakfast not included
We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Thank you
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in February 2025
Verified reviewLoved everything about the hotel, most especially the comfort
Nothing
We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Thank you
Reviewed: 26 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewHotel flooded and they had to relocate all guests
hotel flooding and having to relocate
We sincerely apologize for the inconvenience caused due to the unexpected flooding that occurred at our hotel. Please know that the safety and comfort of our guests are our top priorities, and we had to act swiftly to relocate all guests to alternative accommodations to ensure their well-being. This emergency situation was beyond our control, and we deeply regret the disruption to your stay. We understand the frustration this may have caused and want to assure you that we are working diligently to address the situation and make necessary improvements to prevent such incidents in the future. We truly appreciate your understanding during this challenging time and are committed to making it right. If you have any concerns or need further assistance, please don’t hesitate to reach out to us directly. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back in the future under better circumstances.
We sincerely apologize for the inconvenience caused due to the unexpected flooding that occurred at our hotel. Please know that the safety and comfort of our guests are our top priorities, and we had to act swiftly to relocate all guests to… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewdid not have breakfast at hotel
hotel was noisy at night from room above, shower curtain not appropriate,
Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced during your stay. Due to the emergency situation that required us to relocate guests to our neighboring hotel, we understand that your experience may not have been as expected. We are sorry for any inconvenience caused by the noise from the room above and the shower curtain issue. These are certainly areas we will review to ensure a more comfortable stay in the future. We truly appreciate your understanding and patience during this challenging situation. If there’s anything further we can do to assist, please don’t hesitate to reach out. We hope to have the opportunity to provide you with a much better experience next time.
Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced during your stay. Due to the emergency situation that required us to relocate guests to our neighboring hotel, we understand that your experience… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewIt was close to the airport and offered a free shuttle and cheaper parking while we were on our trip.
There was next to no hot water, the front desk staff were rude. The smoke detector in our room was completely disconnected and in a bag.
Thank you for your feedback, and we truly apologize for the issues you encountered during your stay. We’re glad to hear that the location, shuttle service, and parking were convenient for your trip, but we deeply regret the inconveniences you experienced in other areas. Please accept our sincere apologies for the lack of hot water and the disconnection of the smoke detector. These matters are certainly not reflective of the standards we aim to maintain, and we will immediately investigate and address them with our team. Regarding the behavior of our front desk staff, we are very concerned and will review the situation to ensure that such conduct does not occur again. Your comfort and safety are of utmost importance to us, and we are taking steps to resolve these issues promptly. We value your feedback and hope you’ll consider giving us another chance to provide a better experience in the future.
Thank you for your feedback, and we truly apologize for the issues you encountered during your stay. We’re glad to hear that the location, shuttle service, and parking were convenient for your trip, but we deeply regret the inconveniences y… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewThe staff stood out but all of the experience was excellent.
We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel .Thank you
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewNothing
No coffee maker and the fridge was making a terrible noise so couldn’t sleep
Sorry for the inconvenience, we are trying to fix it, we hope to see you again in our hotel. Thank you
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewGood location
We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Thank you