Reviews of Prestige Inn Nelson 3 stars
1301 Front Street, V1L 4C5 Nelson, Canada
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewFront desk people are very friendly.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNo creamer for coffee in lobby on Sunday morning!! Had to go 7-11 which was not nice. Lots of garbage and homeless people. Didn't really feel comfortable there!
Hi Rallison, We’re very sorry that you had to go to 7-11 to get creamer for your coffee. Our supply had temporarily run out that morning, and we sincerely apologize for the inconvenience. We appreciate your understanding and hope your next visit is much more comfortable. Kiera, Guest Services Manager
Hi Rallison, We’re very sorry that you had to go to 7-11 to get creamer for your coffee. Our supply had temporarily run out that morning, and we sincerely apologize for the inconvenience. We appreciate your understanding and hope your next … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAccessible and affordable
Parking space
Hi Pullan, Thank you for your feedback. We’re glad you found the hotel accessible and affordable. We understand that our parking spaces can feel tight at times, and we appreciate you sharing your thoughts. Kiera, Guest Services Manager
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewComfortable, clean rooms; friendly staff; walkable to town
No amenities although we did have access to facilities at the Prestige Resort a short walk away
Hi Roanne, Thank you for sharing your feedback! We’re glad to hear you enjoyed the comfort and cleanliness of your room, as well as the friendliness of our team and the convenience of our location. We understand the note about amenities and are happy you were able to make use of the facilities at our sister property nearby. We appreciate your comments and hope to welcome you again on your next visit to Nelson. Kiera, Guest Services Manager
Hi Roanne, Thank you for sharing your feedback! We’re glad to hear you enjoyed the comfort and cleanliness of your room, as well as the friendliness of our team and the convenience of our location. We understand the note about amenities and… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location
Hi Nanci, Thank you for your 10/10 review! We’re so glad you enjoyed our location and everything it has to offer. We look forward to welcoming you back for another great stay. Kiera, Guest Services Manager
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEasy access from the highway. Friendly receptionist. Continental was good
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean nice room
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThere's no door on the shower, I didn't get half of the things I was promised, like no closet, dresser, desk etc., there was no mention of no AC in the listing and that only came up close to the actual stay so there was no way to rebook within the same price range in time for the trip. I booked months in advance which should count for nothing but instead I got a crap room for over $300 and I'm absolutely disappointed and honestly unsatisfied. Why was this room marked as budget after I booked when I booked it as a normal room in February. Absolutely ridiculous.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewLocation was beautiful and the lady at the front desk was super friendly and very helpful.
Thank you so much for your kind words, Owen! We're really glad you enjoyed your stay. It’s great to hear that our location and staff made a positive impression. We truly appreciate you taking the time to leave such a wonderful review. Hope to welcome you back soon! Regards, Kashia Guest Service Agent
Thank you so much for your kind words, Owen! We're really glad you enjoyed your stay. It’s great to hear that our location and staff made a positive impression. We truly appreciate you taking the time to leave such a wonderful review. H… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe receptionist. She was extremely pleasant and helpful.
The outside looked like a prison. It was too far to walk into town easily. The train, right outside our window, was incredibly noisy what with the whistle and screeching of brakes.
Hi Sandra, Thank you for sharing your feedback with us. While we’re truly sorry to hear that certain aspects of your stay didn’t meet your expectations—such as the building design, proximity to town, and train noise—we’re very glad to know our receptionist made a positive impression with her pleasant and helpful service. We value your comments and will take them into consideration as we continue to look for ways to improve our guest experience. Kiera, Guest Services Manager
Hi Sandra, Thank you for sharing your feedback with us. While we’re truly sorry to hear that certain aspects of your stay didn’t meet your expectations—such as the building design, proximity to town, and train noise—we’re very glad to know … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat location for exploring Nelson. The family room was great with a beautiful view. The train was not an issue.
Hi Adrienne, Thank you for sharing your experience! We’re so glad you enjoyed the beautiful view from your family room and that our location made exploring Nelson easy. It’s also wonderful to hear the train wasn’t an issue during your stay. We hope to welcome you and your family back again soon! Kiera, Guest Services Manager
Hi Adrienne, Thank you for sharing your experience! We’re so glad you enjoyed the beautiful view from your family room and that our location made exploring Nelson easy. It’s also wonderful to hear the train wasn’t an issue during your stay.… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was good, kitchenette was handy.
Filthy carpets, tight parking, SPIDERS AND WEBS in multiple places in room.
Hi Emily, Thank you for your feedback. We’re glad you enjoyed the location and kitchenette, but we’re sorry to hear about the cleanliness and parking concerns, as well as the spiders you noticed. We’ll share this with our housekeeping and maintenance teams to ensure improvements. Your comments are appreciated and will help us do better for your next visit. Kiera, Guest Services Manager
Hi Emily, Thank you for your feedback. We’re glad you enjoyed the location and kitchenette, but we’re sorry to hear about the cleanliness and parking concerns, as well as the spiders you noticed. We’ll share this with our housekeeping and m… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified review