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Reviews of Prime Hotel

10131 Franklin Avenue, T9H 2K8 Fort McMurray, Canada

#13 of 21 hotels in Fort McMurray

Guests' Choice

Review Score

Based on 129 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.7

  • Free Wifi

    9.4

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Showing 1 - 25

  • Reviewed: August 22, 2025

    8.0
    Prime
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Ac fans blowing right where ya sleep, easy fix ,turn the system off.

    Water bottles in the mini fridge, a small thing but damn nice.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only complaint would be , minimal parking , and they are in the middle of Renos, other than that nice place. Great front desk service .

    Stayed in August 2025

  • Reviewed: August 20, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The hotel was doing some renovations during my trip, so the breakfast buffet wasn't operating. However, they did provide a takeout bag, which contained more food than I have received from other hotels' breakfast to go bags.

    I've stayed here before and found the staff to be very friendly and helpful. The hotel is clean and the beds are comfortable. I would definitely stay here again.

    Stayed in August 2025

  • Reviewed: April 18, 2025

    9.0
    A very good spot
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 1 night

    There was a problem using a debit card.

    The breakfast was excellent. The staff were very helpful.

    Stayed in February 2025

  • Reviewed: February 28, 2025

    8.0
    Very happy with our stay
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 1 night

    I could not make the microwave work.

    Very good breakfast. Excellent beds. The stove and the fridge were good to have. Rachel at the front desk went above and beyond.

    Stayed in February 2025

  • Reviewed: January 21, 2025

    9.0
    Very comfortable bed
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    It would be nice if the breakfast staff would do the clearing of the tables. She was just sitting at a table monitoring me.

    Everything was great. My only disappointing moment was when I was having breakfast. I was asked to show my room card, which was fine. But I finished and neatly piled my plate on the table and went to leave. I was asked to clear my table and take my dishes to the dish-pit that was placed on a table nearby. I have never dined at an establishment and been told I am expected to clear the table afterwards. The staff member that told me was just sitting at a table.

    Stayed in January 2025

  • Reviewed: April 22, 2024

    8.0
    Enjoyed my stay.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Clean,quiet,location.

    Stayed in April 2024

  • Reviewed: January 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The climate control didn't seem to work properly... I tried to run just the fan, for some white noise, but in doing so, it would keep the heat running as well. I woke up in the middle of the night and the room was stupid hot!

    I liked the newly renovated room, it was very comfy, and had all the amenities that you would expect.

    Stayed in January 2024

  • Reviewed: December 15, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Drove by 3 times looking for Prime sign before I saw it. Still says Padolan Inn

    Medium Located OK

    Stayed in November 2023

  • Reviewed: October 26, 2023

    9.0
    Good to stay
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 21 nights
    • Submitted from a mobile device

    House keeping not proper schedule, house keeper not lock the door properly, two time. No recycling bin (water bottle, etc) 21 days never vacuum the floor, two time only replace the coffee sugar whitener

    Big Room, underground parking, fresh good Breakfast, friendly staff on front desk. Laundry service good but little bit expensive

    Stayed in October 2023

  • Reviewed: October 20, 2023

    7.0
    Overall it was a good hotel to stay in
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    Hotel going through renovations

    It was a full breakfast very well done.

    Stayed in October 2023

  • Reviewed: September 28, 2023

    8.0
    Great price, nice people, good breakfast.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, it was fine!

    Great breakfast, nice people, underground parking.

    Stayed in August 2023

  • Reviewed: September 28, 2023

    8.0
    I’d stay there again. Best price I could find, and I was pleasantly surprised!
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was put in the room right above the garage door. I had no idea what the crazy loud sound I kept hearing was. I thought I was maybe next to the ice machine. Found out when I checked out and was asked about the room that it was the garage door and I shouldn’t have been placed there. I’m a sound sleeper and it didn’t bother me throughout the night.

    It was a nice, seemingly recently renovated room, but really small and compact. Staff was friendly, breakfast was excellent and underground parking was a perk.

    Stayed in August 2023

  • Reviewed: September 25, 2023

    8.0
    Pleasantly surprised
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    For the price of this hotel it is a fantastic deal. Great location, decent breakfast for the price, and rooms were nice with comfortable beds. They are currently doing renovations to upgrade the hotel. I don’t have any complaints.

    Stayed in September 2023

  • Reviewed: September 25, 2023

    9.0
    It was a good place to stay overall!
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    1st room wasn’t the best, it smelled damp, or something, so the front desk guy put us in a different room and that one was perfect! I appreciate that he went out of his way to rectify the situation, as we were considering leaving.

    Loved the waffles

    Stayed in September 2023

  • Reviewed: September 14, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn't work at the desk because it was too dark. Moved a table under a light.

    Underground parking

    Stayed in September 2023

  • Reviewed: September 14, 2023

    8.0
    Great
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Restaurant in the evening

    Excellent

    Stayed in September 2023

  • Reviewed: July 31, 2023

    8.0
    Good location for us. Good rates. Comfortable bed and large room.
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not the best part of town for car parking, as we had a large cargo van so had to park in the back of the property and did not have access to underground parking.

    Very large room. Room was clean. Bed was very comfortable. Hotel was centrally located to DT and Timberlea where we had business to attend to. Very polite staff.

    Stayed in July 2023

  • Reviewed: June 10, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Close to highway and noises.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    nice thank you
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    nothing to say about that now

    breakfaast was good thank you with lots of interesting conversations going on

    Stayed in May 2023

  • Reviewed: May 28, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff

    Stayed in April 2023

  • Reviewed: May 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    It was okay

    Stayed in April 2023

  • Reviewed: May 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    It was okay

    Stayed in April 2023

  • Reviewed: May 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    It was okay

    Stayed in March 2023

Showing 1 - 25

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