Reviews of Comfort Inn & Suites University 3 stars
2369 Banff Trail Northwest, T2M 4L2 Calgary, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe breakfast and staffs
The toilet seat 🚽 is bad, old, and squicky needs replacement. The hotel is getting old and needs some upgrade and replacement. Aside this it's good and value for the money. Staffs are friendly breakfast is good too
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood location for our purpose. Clean and the staff was very helpful.
Had an issue with the room air conditioner on a hot day. Issue was resolved but didn’t get much sleep. Too hot!
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewWifi quality
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI like how I can't hear any noise at night time. The AC is pretty cool fast. Kids have fun with the pool.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was a good location - walking distance to McMahon Stadium.
It was old. Some basic renos have been done but are of the building and facilities was obvious. For the price of the room - I expected more.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe hotel offered a great location with easy access to downtown via the C-Train, friendly staff, and a good breakfast. The beds were comfortable and clean.
The concern is about the wet floors in the hallway and elevator, likely caused by guests walking barefoot from the pool area. This is an issue because the constant wetness creates an unpleasant and potentially unsanitary environment. This was particularly noticeable in the evenings. Also, elevator sounds scary.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewOur phone didn't work in our room until we asked about it and our toilet wouldn't flush. Had to get someone in to look at it and fix it.
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff were friendly, it was clean. My daughter enjoyed the pool. It was a 5 minute walk to the venue we needed to be at.
Breakfast was always cold, and even the hot beverages needed to be microwaved. Our room on the 2nd floor was very dated.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation was good.
It has really gone downhill since the last time we were there. The pool area was rusty and the windows had paint on them. There was someone giving private lessons in the pool for hours every day, and it was annoying. The pool is very small.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewQuiet place, have some fast food, beside train station
Nothing
Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always a pleasure to know our guests had a comfortable and pleasant experience. Your kind words truly mean a lot to us and serve as great motivation for our entire team. We’re always striving to provide a welcoming atmosphere and high-quality service, and feedback like yours lets us know we're on the right track. We sincerely hope to have the opportunity to welcome you back in the near future! Warm Regards Uday Brar General Manager
Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always a pleasure to know our guests had a comfortable and p… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewRoom & breakfast was good
I wanted a receipt for my stay there & the attendant would not give me one. The TV selections were very poor. We like to watch Canadian CBC & USA CNN & they couldn't be found Just won't be staying there again.
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered during your stay. Your comments are very important to us, and we take them seriously. Please rest assured that we are reviewing the issues you raised and will take the necessary steps to make improvements. Our goal is always to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future to provide you with the experience you deserve. Warm Regards Uday Brar
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered during your stay. Your comments are very important to us, … Show more