Reviews of Quality Inn & Suites 2 stars
5406 Caxton Street West, T7S 0A6 Whitecourt, Canada
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWell, if I could attach pictures , there would be no need for words. Peeling paint, discoloured sink, low quality experience
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Quality Inn & Suites Team
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfactio… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewI loved the staff on Sunday morning but Saturday's night lady was very rude to talk to.... The pool table was amazing! The location is great! Super close to festival park. The bed was very comfortable
Breakfast was so sad.. no fresh fruit not even just bananas! Very pathetic breakfast all around sadly...The hotel smells of stale smoke that's including hallways and are non-smoking hotel room! Foosball table in the pictures was gone with no notice, stains all over the carpet and the bathroom was dirty
Dear Bryanna Thank you so much for leaving us a review. We apologize for the inconvenience you experienced with our breakfast, and it is in accordance with our brand standard. Your feedback helps us improve. My apologies about foosball were just recently taken away by the provider, and we are in the process of updating the game room picture as well as the upgrade of the hotel at one time, and we take your comments seriously. We are hoping you give us a chance to serve you better. Sincerely, Quality Inn & Suites Team
Dear Bryanna Thank you so much for leaving us a review. We apologize for the inconvenience you experienced with our breakfast, and it is in accordance with our brand standard. Your feedback helps us improve. My apologies about foosball w… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewStaff was dishonest, I was charged for 2 rooms and did not use 2 rooms. Staff told different stories, refused to return my calls and never issued the refund they told me that they would.
The dishonest staff
Thank you for review. We take all guest feedback seriously and we want to address the concerns you've raised. Regarding your reservation, we would like to clarify that when a reservation is made through a third-party platform and is marked as non-refundable, this means that the payment will be processed whether or not you arrive for your stay. These terms and conditions were agreed by you at the time of booking. There was also no intention to deny you the service you paid for, you are able to use the room that you already paid for, and we regret if there was any confusion or misunderstanding on this matter. Additionally, at no point did anyone on our team call you a liar. You have chosen to imply that such accusation was made, but I want to assure you that this is not the case. We understand that this situation may be frustrating, and we apologize with any inconvenience. Kind regards, Quality Inn & Suites Team
Thank you for review. We take all guest feedback seriously and we want to address the concerns you've raised. Regarding your reservation, we would like to clarify that when a reservation is made through a third-party platform and is ma… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewFree breakfast and friendly staff
Bed table light does not work
Dear Debra, Thank you for leaving us an amazing review. My apology about the bedside table light plug-in. Upon checking your room, the main power switch beside the wall below the thermostat was off, which is why they are connected in order to use the outlet. Sincerely, Quality Inn & Suites Team
Dear Debra, Thank you for leaving us an amazing review. My apology about the bedside table light plug-in. Upon checking your room, the main power switch beside the wall below the thermostat was off, which is why they are connected in order… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewExcellent breakfast
Nothing
Dear Paul, Thank you so much for the amazing 10 out of 10 rating. We really appreciate your feedback, and we are looking forward to welcoming you on your next stay! Sincerely, Quality Inn & Suites Team
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewWe were actually very happy with Quality Inn. Way better experience than we’ve had at various other hotels. Sheets were so comfy! Breakfast was quiet and yummy. Easy foods for my kids and for my spouse to enjoy too.
Dear Mitchell, Thank you so much for leaving us an amazing rating! We're delighted to hear that you enjoyed your stay with us. I will make sure your feedback will be share to my staff. Our team strives to make everyone feel welcome and comfort. Thank you so much for the nice words. We are looking forward to seeing you on your next stay. Kind regards, Quality Inn & Suites Team
Dear Mitchell, Thank you so much for leaving us an amazing rating! We're delighted to hear that you enjoyed your stay with us. I will make sure your feedback will be share to my staff. Our team strives to make everyone feel welcome and… Show more
Reviewed: 29 July 2024 · Stayed in July 2024
Verified review