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  5. Reviews of Residence Inn by Marriott London Canada

Reviews of Residence Inn by Marriott London Canada This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

383 Colborne Street, N6B 3P5 London, Canada

#10 of 28 hotels in London

Guests' Choice

Review Score

Based on 181 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.1

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    7.8

  • Free Wifi

    8.9

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Showing 1 - 25

  • Reviewed: September 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Some stuffs which were supposed be provided (like toothpaste, hair brush) are missing. Other than that everything is fine.

    Stayed in September 2025

  • Reviewed: September 1, 2025

    8.0
    Decent location, functional room.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Surprised that I had to pay for $30 parking in London Ontario. We had two vehicles.

    Very clean and functional.

    Stayed in August 2025

  • Reviewed: August 25, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Larger Studio, 1 King, Sofa bed
    • Stayed 7 nights
    • Submitted from a mobile device

    Room size

    Amazing receptionists, cleaning, f&b

    Stayed in August 2025

  • Reviewed: April 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 1 night
    • Submitted from a mobile device

    2 bedroom suite was spacious and clean and the kitchen and separate living area with pull out sectional couch worked out great. Walking distance for all our needs and the venue we attended at Centennial Hall.

    Stayed in April 2025

  • Reviewed: April 13, 2025

    8.0
    Ok if you have to be in downtown London
    • Leisure trip
    • Couple
    • 1 Bedroom 2 room Suite, 1 King, Sofa bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking. It sucked and they have the nerve to charge you for it

    That the room was like a 1 bedroom apartment

    Stayed in March 2025

  • Reviewed: March 25, 2025

    8.0
    Overall great stay. The hotel itself was amazing for the price. Room size and staff were perfect.
    • Leisure trip
    • Family with young children
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 1 night

    Area was a bit sketchy. Some drug users around.

    Room size, cleanliness, staff

    Stayed in December 2024

  • Reviewed: January 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The fees of the parking!

    Cleanness of the property and the surrounding area.

    Stayed in January 2025

  • Reviewed: December 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It is downtown which is usually great except there is a large presence of homeless people in the downtown core. This is not the fault of the hotel obviously. Hopefully there is a community solution soon.

    The hotel is extremely clean with well equipped rooms and comfortable beds. We found the staff were very competent and very friendly and helpful. The complimentary buffet breakfast was fresh and thoughtfully laid out. The food staff were ready with smiles to help one find what they needed. The tables in the dining room were cleaned after every client. Another big bonus was having proper mugs, dishes and cutlery to eat from. Recycling bins were also provided. It is wonderful to see that Marriott is forging ahead with environmental consciousness in mind. I will definitely come back to stay here.

    Stayed in December 2024

  • Reviewed: September 26, 2024

    7.0
    Overall not a bad experience but that area doesn’t look safe
    • Leisure trip
    • Family with young children
    • Larger Studio, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The area in which that hotel is really so so you can see junkies outside the hotel

    The hotel is nice for the price you pay and they have these suits for bigger families with kitchen so that’s very handy

    Stayed in August 2024

  • Reviewed: August 27, 2024

    8.0
    N/A
    • Leisure trip
    • Family with young children
    • Larger Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Proximity to the airport

    Stayed in August 2024

  • Reviewed: August 24, 2024

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Larger Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    the bed and the pillow

    Clean and organised

    Stayed in August 2024

  • Reviewed: August 14, 2024

    7.0
    A fine stay but unexpected fees and service fell a little short
    • Leisure trip
    • Couple
    • Larger Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    We were not told of the extra $75 pet cleaning fee. This would have been less of an issue if our room had been cleaned! It was not. They clean every other day (which we did not know.) I presumed they charged a premium cleaning fee for pets to tidy the room every day. They also promised us pet bowls and treats (a welcome gift for the puppy) would be delivered the next day. Nothing came. When I called down for fresh towels, I informed them of this, and then they sent a bag of peanut butter dog biscuits. Thankfully, we had packed our own bowls.

    The room is spacious with a very comfortable large bed, high table for two, large refrigerator with an ice machine, and even a small dishwasher. Great location for us--close to the downtown. Secured underground parking for an additional $23 a night felt safe

    Stayed in August 2024

  • Reviewed: August 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Paid parking

    Onsite parking. Large room for a great price.

    Stayed in August 2024

  • Reviewed: July 15, 2024

    9.0
    A fine spot to stay in downtown London
    • Leisure trip
    • Couple
    • Larger Studio, 1 King, Sofa bed
    • Stayed 1 night

    Room was nice, Breakfast was good, bed was not so comfortable.

    Stayed in July 2024

  • Reviewed: July 15, 2024

    8.0
    Great for girls trip because it has a full kitchen and large living room.
    • Leisure trip
    • Group
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The area of town is not the best when going out at night.

    Friendly, helpful staff…huge rooms, quiet and clean

    Stayed in July 2024

  • Reviewed: July 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Extended Suite, 2 Bedroom Larger Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The pull out couch in livingroom needs a new mattress Was very uncomfortable

    Great breakfast. Nice staff. Nice family suite

    Stayed in July 2024

  • Reviewed: July 9, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Area was not the nicest in London.

    Stayed in July 2024

  • Reviewed: July 9, 2024

    7.0
    I loved the refurbished units and would have given a higher rating had it not been for the sirens at night.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The suite faces Colbourne street and the sound of sirens was constant during the night. The windows were not sound proof. The only way you could drown out the noise was to keep the AC unit on. It was old and dusty and blew right at the level of the bed - so not at all comfortable. Also the carpeting inside the unit could use a bit of a cleaning.

    2 bedroom suite was spacious and bright. Kitchen was well equipped and clean for the most part. Great breakfast. Coffee offered all day was a bonus but milk to go with it would have been great.

    Stayed in July 2024

  • Reviewed: June 22, 2024

    8.0
    We absolutely enjoyed our stay
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 1 King, Sofa bed
    • Stayed 1 night

    Nothing

    The room was well spacious and clean

    Stayed in April 2024

  • Reviewed: May 23, 2024

    9.0
    We were 6 and all very happy with our stay
    • Leisure trip
    • Group
    • 1 Bedroom 2 room Suite, 2 Queen, Sofa bed
    • Stayed 2 nights

    Everything was great including the breakfast

    Very nice suite with wonderful Kitchen

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    It was ok. For the money the room had some maintenance issues.
    • Leisure trip
    • Couple
    • 1 Bedroom 2 room Suite, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Had to pay for underground parking. It’s out of your control. It I didn’t like the encampment across the road. Cops were there several times to clear them out.

    Underground parking

    Stayed in May 2024

  • Reviewed: April 17, 2024

    9.0
    Great for family getaway
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The location is a little sketchy, but otherwise, an exceptional stay.

    The facility is clean and updated. The suites are well appointed and roomy. Great value for a family get together!

    Stayed in April 2024

  • Reviewed: February 24, 2024

    9.0
    We enjoyed our stay and excellent service.
    • Leisure trip
    • Group
    • 1 Bedroom 2 room Suite, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The aircon inside the bed room was very loud. It is right next to the bed, for people who cannot sleep with loud noises, It must be a problem.

    The breakfast was good. They have 4 different cereals with milk and creamer,omelette, vegetables with egg,sausage,orange and apple juice, boiled egg coffee,yogurt,chocolate Milk,bread,donuts muffins,orange,soup,nuts,butter and jam. Our room was spacious, it was a suite room with 2 king size bed good for 4 pax. It has study table,living area with folding bed couch.It has 1 TV inside the bed room and 1 in the living area, tones of movie to choose but you have to purchase it at least 5 cad,but youtube is free . It has a kitchen and equipment for cooking, dinning utensil, waterheater, coffee maker, knives, chopping board, microwave , fridge, and a little dinning table for 4 and dishwasher. Complimentary coffee and Tea plus sugar Bathroom has hair blower,shampoo,conditioner and bodywash. More than 4 towels and 4 storage for luggages with hangers. 4 key was provided. Staffs are accommodating. They have fitness gym. The hotel is clean and well maintained.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Overall, we enjoyed our stay. The staff are all friendly and accommodating.
    • Leisure trip
    • Couple
    • Larger Studio, 1 King, Sofa bed
    • Stayed 1 night

    It took us a while to find the elevator from the undeground parking. It could have been better if there are visible signages or directional signs upon entering the underground parking.

    The room was super clean though at first I feel like it's a little bit stuffy but overall it is clean especially the linens. It smells clean. The bed is super comfy, not too soft, not too hard. Breakfast is decent.

    Stayed in January 2024

Showing 1 - 25

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