Reviews of SureStay Hotel by Best Western Rossland Red Mountain 3 stars
1199 Nancy Greene Highway PO 1071, V0G 1Y0 Rossland, Canada
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewBed was comfy, room was spacious.
The room smelled really bad (like it hadn’t been aired out and stank). The carpet could have been cleaner. The bathtub wasn’t draining properly.
Hi, Clarisse. I'm disappointed that we failed to exceed your expectations. Your feedback is very valuable to us and will be used to improve our guest experience. I hope you'll stay again soon. Have a terrific day. -Guest Services Manager
Hi, Clarisse. I'm disappointed that we failed to exceed your expectations. Your feedback is very valuable to us and will be used to improve our guest experience. I hope you'll stay again soon. Have a terrific day. -Guest Services Ma… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewVery comfortable beds - however - small room is difficult to move through
The double bed rooms are very small.
Hi, Vern. Thank you for your review. Your feedback will help us to continue improving our offerings. Have a wonderful day. -Guest Service Manager
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff at the office was great. Trail close by.
Bath tub was not clean in 1 room and the other room toilet was leaking.
Hi, Debra. Thank you for your review of our hotel. I appreciate your feedback so we can make improvements to the guest experience. I'm pleased that you enjoyed your stay with us and hope you'll stay with us again soon. Have a fantastic day. -Guest Services Manager
Hi, Debra. Thank you for your review of our hotel. I appreciate your feedback so we can make improvements to the guest experience. I'm pleased that you enjoyed your stay with us and hope you'll stay with us again soon. Have a fantas… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBreakfast was a surprise, all good. Basics.
Hotel is in between a highway hairpin turn. So road noise could be an issue. We have to drive to see the Rossland.
Hi, Banerjee. Your review is appreciated. Your feedback is valuable to us as it helps us to continue improving our offerings for guests. I hope that you will choose to return soon. Have a wonderful day. -Guest Services Manager
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewit was all good
nothing
Hi, and thank you for your excellent review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed your stay with us and hope you'll stop by again soon. Have a terrific day. -Guest Services Manager
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe hot tub is a nice touch. Location was convenient.
I think you can do better than using single use, individually wrapped dish ware. The AC is incredibly noisy and the blinds don't block out all the light. The front desk staff upon arrival could have been a bit more pleasant.
Hi, Andrea. Thank you for you for your review. I appreciate your feedback as we use it to improve our guest experience. I hope you'll stay with us again soon. Have a wonderful day. -Guest Services Manager
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewHi, Suzanne. Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.
Hi, Suzanne. Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a super… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewContinental
Hi, Shelby. Thank you for your excellent review of the SureStay by Best Western Rossland Red Mtn. I've very pleased that you enjoyed your stay with us and hop that you will stay with us again soon. Have a terrific day! -Guest Services Manager
Hi, Shelby. Thank you for your excellent review of the SureStay by Best Western Rossland Red Mtn. I've very pleased that you enjoyed your stay with us and hop that you will stay with us again soon. Have a terrific day! -Guest Services M… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGreat room good AC. Great location for us
Hi, Margann. Thank you for your excellent review of the SureStay by Best Western Rossland Red Mtn. I'm very pleased that you enjoyed your stay with us. I hope you'll stay with us again soon. Have a wonderful day. -Guest Service Manager
Hi, Margann. Thank you for your excellent review of the SureStay by Best Western Rossland Red Mtn. I'm very pleased that you enjoyed your stay with us. I hope you'll stay with us again soon. Have a wonderful day. -Guest Service Mana… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewRooms are Adorable..
Dear Ronald, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. -Guest Service Manager
Dear Ronald, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewVery clean & modern inside.
Breakfast was nothing special.
Dear Joey, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. -Guest Service Manager
Dear Joey, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a s… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewFriendly and informative staff. The room was clean and quiet with very comfortable bed and pillows. The hotel is close to the highway however very little highway noise could be heard.
Dear Leanne, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. -Guest Service Manager
Dear Leanne, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewEverything was great, and as advertised by the sign outside, the beds were truly heavenly. Michael's service was exceptional and appearance professional. Nice to have breakfast provided and the price was great for the amenities of the room. The whole bathroom was ceramic tile, not just the shower, and it had a new modern toilet. Coffee and tea were provided in the room and it had the standard microwave on top of the small fridge. Everything was spotless and I would return if ever in the area.
The room was quite small for everything that was in it, but manageable.
Dear Wilma, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. -Guest Service Manager
Dear Wilma, Thank you for your review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a … Show more