Reviews of Sandman Hotel Cranbrook 3 stars
405 Cranbrook Street, V1C 3R5 Cranbrook, Canada
#14 of 15 hotels in Cranbrook
Guests' ChoiceReview score
Based on 166 hotel reviews
6.5Score breakdown
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Cleanliness
7.2
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Comfort
7.2
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Location
7.6
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Facilities
6.5
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Staff
8.2
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Value for money
6.9
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Free WiFi
7.5
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Reviewed: 19 August 2025
Vicki
Canada10 reviews1 helpful vote5.0Passable- • Leisure trip
- • Family with young children
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Rug in room had smell of pet urine/other. Pull out couch was awful and hurt back
Quiet room
Stayed in August 2025
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Reviewed: 6 August 2025
Lori-anne
Canada6 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
AC was a bit hard to regulate. Tiny bathroom, but functional.
Great location, friendly staff, fast and easy check in and out. Nice fluffy towels!
Stayed in August 2025
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Reviewed: 26 June 2025
Helen
Canada1 review5.0“--”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 2 nights
- • Submitted via mobile
--
No breakfast. Had it in Dennys.
Stayed in June 2025
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Reviewed: 24 October 2024
David
Canada3 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
Our first room, 113, and no heat. The staff moved us to 117 and the drain for the sink had no crossmember in the drain to stop anything if you dropped it in the sink. The hotel was full so we do appreciate the staff accommodating us.
Location - good Breakfast - very good
Stayed in October 2024
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Reviewed: 9 September 2024
Fred
Canada19 reviews5.0“Reasonably priced but need some maintenance and cleaning upgrades”- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Smoking in rooms throughout hallways. Trains loud at night
King bed and seating options . It appears a lot of smokers could smell strong order of pot and cigarettes throughout hallway . Access door from parking lot lock is crap was that way last stay. They tell you it is finicky but seem not want to fix it. Railroad still noisy.
Stayed in September 2024
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Reviewed: 13 August 2024
Sylvia
Canada6 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
The back door was not working so we had to use other entrances which made it longer to get to our room. House cleaning knocked on our door prior to check out time too.
Denny’s was attached
Stayed in August 2024
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Reviewed: 9 August 2024
Jeffery
Canada1 review8.0“Good price and enjoyed the pool.”- • Business trip
- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
No comment
The location
Stayed in August 2024
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Reviewed: 6 August 2024
Janice
Canada2 reviews7.0“Fair accommodation but trains make sleeping early hard.”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds, Kitchen
- • Stayed 3 nights
- • Submitted via mobile
Right beside the train tracks with trains at 10pm and 12am daily. Small hard to get into bathroom
Clean, easy to get to!
Stayed in August 2024
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Reviewed: 29 July 2024
Jen
Canada18 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
Rooms are a bit small but other than that they were exactly what we needed.
I love the way we were greated right away! And then we had a check in call.
Stayed in July 2024
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Reviewed: 26 July 2024
Dana
Canada67 reviews2 helpful votes6.0“Brief stay on a very long drive home due to the Westjet strike”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
garbage overflowing in every single garbage can on the property.
24/7 Denny's on site which was great because Cranbrook shuts down at 8PM on Sunday night. Room was clean and Front Desk clerk was quick to tell some kids to stop running in the hallway.
Stayed in July 2024
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Reviewed: 25 July 2024
Dwayne
Canada7 reviews5.0“The manager came & helped us carry our luggage down & gave us a discount on our room which we appreciated, the c”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
The air conditioner was as low as you could put it but was still quite hot , when we were ready to check out the elevator was broke down & we were on the 8th floor .
The bed was comfortable, the shower had good pressure & hot water . The complimentary breakfast was ok .
Stayed in July 2024
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Reviewed: 21 July 2024
Marilyn
Canada14 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Pool had sand/dirt in the bottom of it, chipped paint. The carpets are dated, and doors to floors stuck
Bed was comfortable, friendly staff
Stayed in July 2024
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Reviewed: 12 July 2024
Samantha
Brazil1 review5.0“What you'd expect from a low budget hotel.”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
It's what you should expect for a lower value hotel. The AC was super loud and you have to slam all the doors to close them (I asked at the front desk). No way I was going near that pool. That being said, I would stay here again.
The room was clean. The shower pressure was nice and the staff were friendly.
Stayed in July 2024
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Reviewed: 5 July 2024
William
Canada8 reviews8.0“I would stay there again if I got it for the same price that I was able to get this time. But I don’t think I would want”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
There was a line up of people waiting to check in and that process was going slower than what I’ve seen at other hotels. It was a grind to lug my baggage up to the second floor since there was no elevator. The complimentary coffee in the morning wasn’t very good and all they had was powdered creamer instead of real cream.
Perfect room size.
Stayed in July 2024
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Reviewed: 3 July 2024
Nicole
Canada9 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
First impression was not great at all by staff, room was not up to par considering the amount you pay per night. I wouldn't not stay here more than one night
location to US border
Stayed in June 2024
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Reviewed: 2 July 2024
Lia
Canada11 reviews7.0“Adequate”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
Could hear next door music and doings. Couldn’t find remote for TV. Staff couldn’t help.
Location
Stayed in June 2024
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Reviewed: 22 June 2024
Steph
Canada3 reviews5.0“It was not up to the standards that I normally expect. Thank you.”- • Leisure trip
- • Group
- • Standard Room, 2 Double Beds
- • Stayed 1 night
- • Submitted via mobile
We’re not enough towels over four of us and we received two towels. When is it hand towels was dirty.
It was what I expected based on the pictures someone else that we knew were staying there and that’s why we stayed there.
Stayed in June 2024
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Reviewed: 13 June 2024
Mark
Canada3 reviews7.0“Clean, basic and affordable”- • With a pet
- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
No elevator, the building is a bit tired but adequate, the staff were very good.
It was a good, basic place for a one night stay on a road trip and good value. 24 hour Denny's off the lobby.
Stayed in June 2024
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Reviewed: 6 June 2024
Debbie
Canada1 review7.0“Little pricey for a very” tired” accommodation”- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
There are gaps around the A/C - where you can see outside No elevator Upward slant from bedroom door to the head of the bed - building flaw? Television screen the size of a computer monitor
Location, Dennys next door, coffee in the room, front staff very friendly, bed was comfortable
Stayed in June 2024
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Reviewed: 18 April 2024
Steve
Canada32 reviews7.0“Fine”- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
The room wasn’t super, but it was clean and adequate for one night.
Location dennys staff
Stayed in April 2024
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Reviewed: 14 March 2024
Murrey
Costa Rica3 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
The room was well aged, the bed and bedding though were clean and comfortable.
Stayed in March 2024
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Reviewed: 25 February 2024
Isabel
Costa Rica3 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
It's okay for the price. I found the pillows to be not overly comfortable, and I hate when hotels have their bathrooms split in two, with the mirror outside of the bathroom. There is no plug for the tub.
Good price
Stayed in February 2024
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Reviewed: 5 February 2024
Hetti
Canada3 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
N/A
Non applicable
Stayed in February 2024
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Reviewed: 22 January 2024
Hetti
Canada3 reviews8.0“We will stay again as it works for the medical appointments that we need to add”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
We don't stay in motels very often so had to spend a bit f time searching for things. There were no hospitality flyers anywhere and we are not technical people so we're unable to access a room service menu or even figure out how to use the scan thingys that were on the desk. Tv watching was a challenge, but was promised that it would be rectified when I complained on checkout.
Location of restaurant was great as weather was bad. Toilet in a very cramped space, a large person would have gotten stuck. The manager that was on when I checked out was very good when I complained about TV service, but the one when I checked in could have come to our room when I complained instead of just giving me a TV channel to view
Stayed in January 2024
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