Reviews of Sandman Hotel Cranbrook 3 stars
405 Cranbrook Street, V1C 3R5 Cranbrook, Canada
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood location, kind staff
Room was in bad shape, not sound proof at all… everything was just in a bit of disrepair. The pool was absolutely disguising, which was very disappointing
Thank you for your review, and bringing the issues you encountered to our attention so we work on improving our services in future.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewQuiet room
Rug in room had smell of pet urine/other. Pull out couch was awful and hurt back
Thank you for your review, we appreciate your feedback so we may address the issue of the pet urine smell you unfortunately encountered during your stay. Our sincere apologies.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe walls were filthy. The toilet wasn’t clean. The blow dryer did not work properly (you had to hold button with one hand and blow dryer with other). They never came into room once to remove garbage. They provided 2 towels for 4 people. The beds were uncomfortable.
Thank you or your feedback, our sincere apologies that your recent stay encountered multiple issues. Thank you for bringing the items to our attention so we may address your concerns promptly to improve guest service experiences and cleanliness issues. Our sincere apologies.
Thank you or your feedback, our sincere apologies that your recent stay encountered multiple issues. Thank you for bringing the items to our attention so we may address your concerns promptly to improve guest service experiences and cleanli… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGreat location, friendly staff, fast and easy check in and out. Nice fluffy towels!
AC was a bit hard to regulate. Tiny bathroom, but functional.
Thank you for your review, we are pleased to hear that the team was friendly and your check in and out experience went smoothly. Thank you for bringing the maintenance issues to our attention so we may address these items promptly.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI think it would of been doable, with exception of the towels.. they were done to nothing I think 1 more use they would of fallen apart. If there are no upgrades done, at least have decent towels .
Towels, tv, room, noise
Thank you for your review, we are sorry to hear that we fell short of expectations with the linens. We will be more thorough upon inspecting linens in the future, Our sincere apologies.
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewThank you for your review, and rating. So ewe may improve our services for future guests.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewHad a pool which was treason we ended up there so kids could go swimming
Someone’s food left in fridge as well some garbage on floor so cleaning staff could step it up a bit
Thank you for letting us know the issues you encountered with the cleanliness of your room, as we strive to ensure our guests have a clean comfortable stay, we can work with the team to ensure standards improve going forward. Our sincere apologies.
Thank you for letting us know the issues you encountered with the cleanliness of your room, as we strive to ensure our guests have a clean comfortable stay, we can work with the team to ensure standards improve going forward. Our sincere ap… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewLocation
Not a Sandman property at alll!!
Thank you for your review, our sincere apologies that the standards did not meet expectations during your recent stay, and we will hard to improve our services going forward.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewNo breakfast. Had it in Dennys.
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Thank you for your review, our sincere apologies that breakfast was not offered during your recent stay.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe room was spacious and comfortable. Staff were really welcoming.
There was noise from a train passing nearby during the night.
Thank you for your review, we are pleased to hear you enjoyed our teams hospitality. We are sorry to hear that the noise from the train disturbed you during your stay our sincere apologies.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewLiterally nothing
Checked in and the kids brought there lifejackets to go in the pool only to be told it was shut down by interior health. ( pool was the only reason we booked this hotel )As our home just flooded. The kids and my wife stayed, booking.com and the hotel itself was essentially useless to resolve my concerns, while trying to reach out to booking.com 4 dropped calls later.... during the wait time my wife then sent me photos of her pulling out the hide a bed for the kids and it was covered in mouse poop. Disgusting. We packed up and left ended up staying with family. The night desk lady was completely useless in offering resolutions. It took 18 hours of fighting with booking.com and the hotel to get our money back. Do yourself a favor and avoid this disaster of a hotel.
We apologize for the unacceptable conditions you encountered during your stay, Joshua. Thank you for bringing these issues to our attention; we will address them immediately to ensure a better experience for our guests going forward.
Reviewed: 4 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in February 2025
Verified reviewReviewed: 16 March 2025 · Stayed in February 2025
Verified review