Reviews of Sandman Signature St. John's Hotel 4 stars
227 Kenmount Road, A1B 3P9 St. John's, Canada

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Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Hotel was clean. Staff were friendly.
The strong aroma throughout the hotel was unpleasant. At first I thought it must have came from another guest standing nearby but, it could be smelt thought out the hotel and very strong in the main lobby. If I was some one who had a scent allergy I would have had to check out. I am fairly certain the scent is sandalwood and found it odd they would have it so potent. The pool/hot tub area very small compared to other hotels I have stayed. Even though the pool wasn’t crowded the chlorine mist and steam coming from the hot tub burned the eyes the minute you enter the pool area. This is the first time I have encountered this and the other explanation I can think as to why would be the size of the room. Beds were fine if you like firm. We used the pull out sofa for my 11 year old. It was all spring. She said it was terrible. We stayed at the Delta a few months ago, she used the pull out sofa there as well and said it was much softer and more comfortable.
Thank you for your feedback. We’re glad you liked our location, hotel cleanliness, and the friendly staff. We’re sorry the scent throughout the hotel was unpleasant for you and will look into making it more subtle for future guests. We also appreciate your comments about the pool area and will review the ventilation to improve comfort. We’re sorry the pull-out sofa didn’t meet expectations, and we'll consider options for better comfort in the future. Thank you again for your valuable input. We hope to welcome you back soon!
Thank you for your feedback. We’re glad you liked our location, hotel cleanliness, and the friendly staff. We’re sorry the scent throughout the hotel was unpleasant for you and will look into making it more subtle for future guests. We also… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood parking. Rooms were good size. The pool area was wonderful, though it can use more places to put your towel and robe and shoes.
The shower wasn’t the best.
Thank you for your valuable feedback! We're glad you enjoyed the parking, room size, and pool area. We appreciate your suggestions regarding additional towel racks and will definitely take that into consideration. We’ll also review the shower to ensure it's up to standard. We hope to have the pleasure of welcoming you again soon!"
Thank you for your valuable feedback! We're glad you enjoyed the parking, room size, and pool area. We appreciate your suggestions regarding additional towel racks and will definitely take that into consideration. We’ll also review the … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt was clean. The staff were great. Loves the pool. The location was great. It’s close to St. John’s but far enough away to be out of the busily of the city core
Thank you for your valuable feedback! We're glad you enjoyed your stay . We appreciate your suggestions We hope to have the pleasure of welcoming you again soon!"
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewi liked how quiet the area is
that some of the vending machines were a little hard to operate
Thank you for taking the time to leave a review, We are thrilled to hear you enjoyed your time with us and hope to welcome you back in the future.
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewOpen the window, room size, place to prep food (full kitchen)
Room not clean enough, floors, when open windows, always had smell of fat coming in room from restaurant below
Thank you for taking the time to rate your stay. We are glad to know that you enjoyed your stay with us at the Sandman and hope to see you again soon!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI liked that it was centrally located and easy to get other places, it was attached to two restaurants.
Pool was SMALL, and there was no hotel breakfast, for that one reason I don’t think I would stay at this location again.
Thanks for your kind review Kathleen, we are glad that you enjoyed your stay . We have a hotel and breakfast package rate code on our website which allow you to have breakfast in Denny's restaurant, if you need more information about this we are more than happy to assist you , thanks again for all the suggestion . We hope to see you in near future we would do our best to make your stay memorable
Thanks for your kind review Kathleen, we are glad that you enjoyed your stay . We have a hotel and breakfast package rate code on our website which allow you to have breakfast in Denny's restaurant, if you need more information about th… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe rooms were dirty from dirty linen, bugs and the shower backing up. Poor management and the staff is quite rude.
Almost everything. Nothing was clean or enjoyable. We had to change rooms 3 times in the first 24 hrs of our stay. The pool levels were so high it would burn your eyes and kids we unable to swim. The gym facilities were closed as well during our stay even though I had confirmed the day before arrival they would be open.
Thank you for your feedback. We are sincerely sorry that your experience with us was so disappointing. The issues you described regarding the cleanliness of the rooms, the condition of our facilities, and the staff's behavior are completely unacceptable. This is not the standard we hold ourselves to, and we apologize for failing to provide you with the stay you deserved. We are actively investigating all the points you raised and are taking immediate action to address them. Your comments are helping us make necessary improvements. Thank you again for bringing this to our attention. We hope to have the opportunity to earn back your trust in the future. Ramandeep
Thank you for your feedback. We are sincerely sorry that your experience with us was so disappointing. The issues you described regarding the cleanliness of the rooms, the condition of our facilities, and the staff's behavior are comple… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNew hotel and new facilities ,
No
Thank you for your kind review. We’re so pleased you had a comfortable and enjoyable stay, and that our new facilities met your expectations. Your feedback is truly valued, and we look forward to welcoming you again soon.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewAffordable spot to stay with the family. Food options available (although we did not use them)
small room, we had to "play tetris" with the furniture to open up the space to expand the sofa
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay and hope to see you again soon.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI loved everything about the hotel, especially the proximity to Denny's. The one time I had an issue, and went to the front desk about it, it was resolved instantly.
Leaving.
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay and hope to see you again soon.
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewVery clean tidy and the complantary coffee was a great addition
Thank you for taking the time to leave a review. We are very happy to hear you enjoyed your time with us and we hope to welcome you back soon.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWe stayed in one of the suites with kitchen. It was very clean, comfortable and well appointed. Lots of amenities like grocery stores and restaurants nearby by car.
Kenmount Rd is very busy. Difficult to make a left turn across traffic.
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay and hope to see you again soon.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewWe loved our suite condo style with kitchen it was comfortable. We had a couple of small issues that were resolved quickly. Convertor stopped working, we needed a steak knife and our hair dryer stopped working i actually think its the plug that doesn't work in the bathroom please check room 410.
My hubby and I wanted to take advantage of the pool and hot tub but I noticed every morning i was working out that pure Javax bleach was being poured into the pool and hot tub with NO measurements. And not once did anyone whole I was there take any sort of water measurements. A little sketchy to me. So needless to say we did not take advantage of the very high and STRONG chlorine smelling pool and hot tub.....a must look into.
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay and hope to see you again soon.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewRooms really clean
Pool was small and needed cleaning
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay and hope to see you again soon.