Reviews of Sheraton Centre Toronto Hotel 4 stars
123 Queen Street West, M5H 2M9 Toronto, Canada
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewMy stay at the Sheraton hotel was exceptional. From the warm welcome from the friendly doorman (also gave me some advice on some local restaurants), the easy and fast check-in, to the spacious, clean room with the stunning view of the CN tower...Perfect! The hotel also has an outdoor swimming pool, sauna, coffee shop and bar. On top of that, the location is lower downtown, close to Union station, the financial district, entertainment, museums, shopping etc
I liked everything!
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNice big room, good view and great location.
Noisy room because of elevators and aircon. Hotel was very busy in lobby area.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewRoom was clean. Good location. Nice pool.
Front desk staff gave me the bare minimum information. They have a very limited number of front desk employees, so there is always a line to checkin and checkout or just to ask for info
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewVery friendly staff, very clean and comfortable and great location. Would definitely return and definitely would recommend to family and friends.
Nothing
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLobby area (nice atmosphere), swimming pool, comfortable beds, great location.
Couldn’t get my room cold enough for my liking, hotel parking too expensive.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGood location in the center of Toronto, close to Union Station where there are direct connections to both airports. Also walking distance to CN tower and other city attractions.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewView and pool
Long waiting in elevator, a bit oldish
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe location was good, Friendly staff.
The room was hot, the thermostat could only go to 18.5 and the actual room temperature barely ever reached that. We sweat most nights.
Dear Boodai, Thank you for staying with us and for taking the time to share your review. We are glad your overall time with us was pleasant and that you liked our ideal location and courteous associates. However, we truly apologize for the issues you had in your guest room, specifically the difficulty with keeping your room at a comfortable temperature. We are sorry for the inconvenience you had, and we will address your comments with the maintenance team to avoid such situations going forward. We understand your frustrations and are grateful for your patience. We hope to have an opportunity to welcome you back so we can provide you with the seamless stay you deserve. Peter Gillis General Manager
Dear Boodai, Thank you for staying with us and for taking the time to share your review. We are glad your overall time with us was pleasant and that you liked our ideal location and courteous associates. However, we truly apologize for the … Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe tunnel access to shops, and to public transportation.
The confusion when it came to uber food or car service. The two entrances confused us and the drivers. Wish there was a more detailed designated pick up, or food drop off location.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewlocation
Direction to the rooms
Dear Gina, Thank you for being our guest and for taking the time to share your review. We are glad your overall time with us was pleasant and that you enjoyed our convenient location. However, we regret not meeting some of your expectations and are sorry for any inconvenience you had in reaching your accommodations. We appreciate your feedback, and we will share your comments appropriately, as we are always looking for ways to improve our guest satisfaction. We hope you will allow us to welcome you again the next time your travels bring you this way. Peter Gillis General Manager
Dear Gina, Thank you for being our guest and for taking the time to share your review. We are glad your overall time with us was pleasant and that you enjoyed our convenient location. However, we regret not meeting some of your expectations… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewnoisy , dirty
room was not cleaned well
Dear Mathewos, We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the noise disturbances you encountered. Ensuring our accommodations meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have discussed this with the relevant departments to ensure a better guest experience going forward. We understand the frustrations you had and are grateful for your patience. Thank you for being our guest, and we hope you will consider us again when you return to the area. Peter Gillis General Manager
Dear Mathewos, We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the noise disturbances you encountered. Ensuring our accommodations meet the highest standar… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI liked how friendly and accommodating the staff was. Downtown Toronto was beautiful as well as The views. valet parking with the apps was cool, how you can request your ride and know the exact time who’s picking it up and what time your car will be ready. I love how everything was a walking distance. You could just google if you want something to eat and just explore. Driving your car everywhere is a waste. Walk or get a Uber.
I would say the room service menu is a little misleading. It doesn’t have pictures so when you order you’re expecting a image in your head but when you get it, it’s completely different or if the item you ordered is written the same you’ll end up getting less of what you’re supposed to get. For instance, I asked for a burger with no onions. It comes with everything else, but I only received cheese on it even though I asked for no onions, that’s it. Besides that, everything was perfect. I just wish I would’ve explored more of the hotel.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, fabulous staff, professional & attentive.
N/A
Dear Kevin, Thank you for staying at Sheraton Centre Toronto Hotel and for taking the time to share your review. We are thrilled that we exceeded your expectations and that you loved our dedicated associates, convenient location, and the amenities we offer. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more; we look forward to hosting you again on your next visit to Toronto. Peter Gillis General Manager
Dear Kevin, Thank you for staying at Sheraton Centre Toronto Hotel and for taking the time to share your review. We are thrilled that we exceeded your expectations and that you loved our dedicated associates, convenient location, and the am… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewlocation was superb and the view from the room blew us away!
For the price, I feel breakfast should have been included.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation was great. And also property was gorgeous.
I wish they had self-parking on site.
Dear Amy, We are delighted that you had a comfortable stay with us and that you loved our beautiful hotel and downtown location. We also appreciate your feedback regarding our parking option and will share it appropriately, as we are committed to enhancing our guest satisfaction. Thank you for being our guest at the Sheraton Centre Toronto Hotel and for the high rating. We look forward to welcoming you again on your next visit to Toronto. Peter Gillis General Manager
Dear Amy, We are delighted that you had a comfortable stay with us and that you loved our beautiful hotel and downtown location. We also appreciate your feedback regarding our parking option and will share it appropriately, as we are commit… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation excellent, walked everywhere, very central, lots of restaurants and takeaways nearby.Chinatown, main squares, nightlife all easily accessible
Very crowded lobby.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was fantastic. Very walkable. Room was large and clean.
Dear Antoinette, We are delighted that we exceeded your expectations and that you enjoyed our well-kept accommodations and convenient location. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for choosing the Sheraton Centre Toronto Hotel and for the perfect rating. We look forward to seeing you again on your next visit to Toronto. Peter Gillis General Manager
Dear Antoinette, We are delighted that we exceeded your expectations and that you enjoyed our well-kept accommodations and convenient location. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGorgeous location! Views of the CN tower and skyline were stunning. Staff were very polite and helpful in times of need.
Had a 2 hour wait to check in and missed a dinner reservation because of it. Shower leaked water all over the bathroom. Elevators took ages and only 2/6 appeared to be operational when we arrived. Had some difficulty with the TV because the streaming services didn’t work all the time.
Dear Valued Guest, We sincerely apologize for the extended wait you experienced during check-in. We understand the frustration this caused and the repercussions when you need to keep to a schedule. We recognize the importance of a smooth arrival process and are committed to making improvements. We're reviewing this with our staff to better manage high-demand periods and minimize wait times. We are also sorry for the issues you encountered in your accommodations and the inconvenience caused. Our goal is to provide our guests with a comfortable and relaxing stay, and we will share your comments with the maintenance team. We appreciate all of your feedback and are grateful for your patience. That said, we are pleased you liked our well-kept property, ideal location, and the views from your room. Thank you for choosing us for your recent visit to Toronto, and we hope you will allow us to welcome you again so we can provide you with the seamless stay you deserve. Peter Gillis General Manager
Dear Valued Guest, We sincerely apologize for the extended wait you experienced during check-in. We understand the frustration this caused and the repercussions when you need to keep to a schedule. We recognize the importance of a smooth ar… Show more