Reviews of Sandman Signature Kamloops Hotel 4 stars
225 Lorne Street, V2C 1W2 Kamloops, Canada
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLoved location
Price is high but to be expected.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe bed was so comfy! The location, right by the Riverside Park made for a perfect evening as we headed there after dinner to listen to live music at the bandshell and then we had a most pleasant stroll by the river which included taking in a glorious sunset. Having Moxie's Restaurant adjacent to the hotel turned out to be both convenient and an excellent meal. We were only there for one night so didn't use the pool or hot tub but will try them out next time we are in Kamloops.
Can't think of a thing!
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, clean comfortable room. We were even warned of the trains vibrating the room. We didn't notice it.
Hello Mirella, Thank you so much for taking the time to leave a review, we are so pleased to see you enjoyed your stay and we hope to have the pleasure of hosting you again soon. Kind regards, Pamela S. Front Office Manager.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location was really good, very center of downtown.
The fact that they didn’t have liquid soap in refillable containers as they still use small bar soaps.
Hello Breanne, Thank you for taking the time to review our hotel. we appreciate your feedback and we are are so please that you enjoyed your stay with us. See you again, Kind regards, Pamela S. Front Office Manager.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe air conditioning should have worked
Hello Shaun, Thank you for your feedback, we apologize for the issue with your air conditioner. Please be sure to inform us during your stay so that we can resolve the issue promptly. Kind regards, Pamela S. Front Office Manager.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe friendly person at desk
The bed was very uncomfortable, my neck and back hurt I hardly slept. The air conditioner wasn’t working properly some heat kept coming out. The jacuzzi is so small only 1 person was able to fit but hardly wasn’t worth the price I paid for the night. I ordered dessert. I picked it up. Took awhile to be served. Got back to my room and there was hair in the dessert it was gross. Called them they sent another one took over 30 min to come and I had to call back 3 times to realize they went to a different room i told them my room number 2 times🤷♀️ Still took awhile, the food came it was hard as a rock and didn’t taste well. Wasn’t offered a gift card or money back .
Hello Cindy, Thank you for taking the time to leave a review, we apologize for the inconvenienced caused to you during your stay and are looking into resolving these issues immediately. It would be my pleasure to speak with you further in regard to your experience. Kind Regards Pamela S. Front Office Manager, fom_signaturekamloops@sandman.ca
Hello Cindy, Thank you for taking the time to leave a review, we apologize for the inconvenienced caused to you during your stay and are looking into resolving these issues immediately. It would be my pleasure to speak with you further in… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWe loved the Sandman Signature in Kamloops! The location was excellent, it was so close to the park, the view was spectacular (get Parkside View rooms!), and the beds were really comfortable. We also loved the pool, hot tub, and the lounge area that overlooks the park. The doors could be opened to the outside lounge area from the indoor pool so we were able to hear the nightly concerts. The lounge area had music playing, there were comfortable chairs and loungers and it was a great area to relax and people watch or watch the kids in the pool. I loved that the pool was open at 7:00am and closed late at 11:00pm. The gym was really well equipped and had multiple TV's. We had a suite with a kitchen which came with a dishwasher which was an awesome feature. There was an air conditioner in the living room as well as the bedroom which was great since my kid gets cold at night and I run hot. The beds were very comfortable and the pull out sofa was great for my child. They said it was very comfortable too. The restaurants attached were convenient and they had pretty good coffee in the lobby. The staff were all really helpful and friendly. We loved the park across the street with so many things to do for the kids. The waterpark has to be the best one we've ever been to and the river swimming area was great too. Nice sandy beach and roped off area but still be very cautious as the current is strong and there are no lifeguards on duty.
No one told us that the whole building rumbles when the trains go by (which is dozens of times of day and night) so I woke up thinking we were experiencing an earth quake. The rooms on the park side were great for sound proofing so you really couldn't hear the trains at all but the whole bed shook when they went by. After figuring out it was just a train, I was able to get back to sleep and from that point on the shaking didn't wake me up or bother me at all.
WOW!! Thank you so much Amanda, what an amazing review hitting all the great points of features that we truly to pride ourselves on! We are so happy to hear that you were able to enjoy our property to its fullest. Apologies for not informing you about the train, we will do some coaching internally to ensure guests are properly informed. We hope to have the pleasure of hosting you again soon, Kind regards, Pamela S. Front Office Manager
WOW!! Thank you so much Amanda, what an amazing review hitting all the great points of features that we truly to pride ourselves on! We are so happy to hear that you were able to enjoy our property to its fullest. Apologies for not inform… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe location was excellent and the staff was amazing.
Hello Karmjit, Thank you for taking the time to leave a review, we are pleased to see that you enjoyed your stay and hope to hear more from you during your next stay. Kind regards, Pamela S. Front Office Manager
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewClean, and location. Staff was nice.
Hello Jerry, Thank you so much for taking the time to leave a review, we are so pleased that you enjoyed your stay with us and hope to host you again soon. See you soon, Pamela S. Front Office Manager
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast was open to late and selection was minimal
Hello Johnson, Thank you so much for your review! We are so pleased to see that you enjoyed our staff, comfort, location and value. It was a pleasure hosting you. Kind regards, Pamela S. | FOM
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWe loved the location.
A/C unit was extremely noisey and disturbing. The coffee machine in the room should have smaller pods or a 6 cup coffee machine. The room ceiling had brown stains, and the fridge freezer was full of ice bags from previous renters. Our biggest issue was Not the train passing by as much as it was the A/C in the room!! Would we recommend it to our family and friends...No Would not.. I would recommend the Plaza hotel instead.
Hello Cindy, Thank you so much for taking the time to leave a review, we are so pleased to see that you loved the location! We thank you for your feedback as your concerns are very important to us and we are looking into resolving the issues mentioned immediately. We hope that you do return for an elevated experience in the future. Kind regards, Pamela S. Front Office Manager
Hello Cindy, Thank you so much for taking the time to leave a review, we are so pleased to see that you loved the location! We thank you for your feedback as your concerns are very important to us and we are looking into resolving the iss… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewThe room, the pool, the decor, general facilities, location
Hello, Thank you for taking the time to leave such a great review! We are so pleased to see that you enjoyed so many aspects of our Hotel and we hope to see you again soon for another elevated experience. Kind regards, Pamela S. Front Office Manager.
Hello, Thank you for taking the time to leave such a great review! We are so pleased to see that you enjoyed so many aspects of our Hotel and we hope to see you again soon for another elevated experience. Kind regards, Pamela S. Front … Show more